Adobe CC installation fails
Hi, I hope someone can help!
I tried several times to install Adobe CC on my mac, but at the end of installation, I get an error message:
The Installation failed.
Setup has encountered an error that caused the installation to fail. Contact the manufacturer of the software.
There is no error number. I tried the cleaning tool and setting up a new admin account and still the same thing happens.
My colleagues have all used the same facility of downloading, and they all worked very well.
My mac is a processor 2.7 GHz, iMac intel Core i5 running on OS X El Capitan Version 10.11.5.
Thank you very much
Veuileez share the screenshot of the error message. See, FAQ: how to capture and after a video screen or blow?
Also during this time, try the steps in the following help document: troubleshoot Adobe Creative Cloud install problems with logs.
Let us know if that helps.
Tags: Adobe
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Right have so this problem started about two days ago. Everything was fine before this. But later I decided to uninstall after effects and reinstall. When I press the button install, it repeats that the installation failed. I have tried everything what using the creative cloud cleaning tool, reinstall creative cloud, reinstall something @adobecare me and even tried switching of accounts on the laptop. Literally, this error only happens that products Adobe who are decimal numbers in their labels for example "photoshop 2015.3 CC. But when I try to install Adobe products that do not have the decimal number, they install successfully. Really, please help me.
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