Adobe CC installation fails

Hi, I hope someone can help!

I tried several times to install Adobe CC on my mac, but at the end of installation, I get an error message:

The Installation failed.

Setup has encountered an error that caused the installation to fail. Contact the manufacturer of the software.

There is no error number. I tried the cleaning tool and setting up a new admin account and still the same thing happens.

My colleagues have all used the same facility of downloading, and they all worked very well.

My mac is a processor 2.7 GHz, iMac intel Core i5 running on OS X El Capitan Version 10.11.5.

Thank you very much

Veuileez share the screenshot of the error message. See, FAQ: how to capture and after a video screen or blow?

Also during this time, try the steps in the following help document: troubleshoot Adobe Creative Cloud install problems with logs.

Let us know if that helps.

Tags: Adobe

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