Adobe Email unsubscribe FAIL

I would have rather sent this to a support specialist, but since Adobe does not support option, I am obliged to this post in a public forum...

I tried to unsubscribe from receipt of emails. But when I click on Cancel subscription, I am redirected to a page of the contains two option buttons and the other present button, which none are labeled. Screenshot:

adobe-fail.png

It's a joke, no? I have to guess that we are going to unsubscribe?

Feeling bold, I just clicked 'submit' with the button background option selected to see what might happen, despite the fact that in not knowing what I'm asking it may opt me in even more *. What a surprise: nothing happens.

My perfectly normal platform: Macbook Air (early 2015) / OSX El Capitan v 10.11.6 / Chrome version 52.0.2743.116 (64-bit)

As this page of mystery has been live for some time, it seems that Adobe cultivates fails like this in order to maintain clients in your relentless marketing loop.

So now you must go to my preference center and click the check boxes for some time to ensure that I am selected, once I had an experience of 1-click industry standard. It's almost as unpleasant as the process that everyone goes through when forced to sit on hold for an hour or so just to cancel a subscription (which, right now, in fact, I feel inspired to consider).

Notice of unwanted emails

Click on your avatar image near the top right corner (slightly to the left of the pencil) and select PREFERENCES, set all the preferences off email, then click on save at the bottom left

AND

Another novelty is that Jive7 is oriented to social networks... so whenever you start or reply to a message you are automatically added to a watchlist... which means that you receive a notification for each subsequent message in this thread

.

Click on the link at the top right and select STOP NEXT... and do not click on the link to check your status, you will be added to the FLOW of CONNECTIONS and you will need to uncheck this option so

.

And after validation in a message thread and select stop next, you need to do all of this even more the next time you add an answer to the message, thread since EACH POST adds you to the automatic follow list

Tags: Adobe

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