After a strange phone call trying to sell me a security package, I have a virus

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• Strange phone call from Microtech saying my computer has a virus

  This morning I received a strange phone call. The caller ID said TRIKON but speaking men said they were by Microtech. I could barely understand what they said, and they had Middle Eastern accents. They asked that a program on a computer with windows 7 was about to crash, once again I barely understood what they were still talking. They spoke as they were apparently trying to save my computer by a virus. They asked me to go in my command prompt and type Assoc. at this point the call seemed really shady and suspicious. I have no idea how they had our information, they wouldn't tell us who they worked for, and the call quality was extremely poor. We hung their call, and then moments later recalled, we told them everything was fine and that we would be talking to a real representative of microsoft. They did not return after that. It was all very suspicious, I ran several scans on my computer, but I did not notice any problems. I'm very confused, and I don't know if I'd be worried. I would much appreciate it if someone could help me on this situation. I have also some question. TRIKON is in collaboration with microsoft? Is there a computer in circulation problem? I want much help from one who has experienced this problem, as well as support from Microsoft.

  -I would like to thank very you much for your time.

  This morning I received a strange phone call. The caller ID said TRIKON but speaking men said they were by Microtech. I could barely understand what they said, and they had Middle Eastern accents. They asked that a program on a computer with windows 7 was about to crash, once again I barely understood what they were still talking. They spoke as they were apparently trying to save my computer by a virus. They asked me to go in my command prompt and type Assoc. at this point the call seemed really shady and suspicious. I have no idea how they had our information, they wouldn't tell us who they worked for, and the call quality was extremely poor. We hung their call, and then moments later recalled, we told them everything was fine and that we would be talking to a real representative of microsoft. They did not return after that. It was all very suspicious, I ran several scans on my computer, but I did not notice any problems. I'm very confused, and I don't know if I'd be worried. I would much appreciate it if someone could help me on this situation. I have also some question. TRIKON is in collaboration with microsoft? Is there a computer in circulation problem? I want much help from one who has experienced this problem, as well as support from Microsoft.

  -I would like to thank very you much for your time.

  This is a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

  At let them into your computer? If you did you are at serious risk for what they could have done it (installed spyware? Identity theft? Steal the passwords?), and I highly recommend that you do the two following:

  1 reinstall Windows properly

  2. change all your passwords, especially those of the financial institutions and online stores.

• has anyone had any strange phone calls claiming to be from Microsoft? Phone number: 007277489117

  Has anyone had any strange phone calls claiming to be from Microsoft? Phone number when you dial 1471 is: 007277489117

  Hello

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details. This could be a problem

  I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details.  This could be a problem

  Hello Ann,.

  If you allowed them access to your PC, then it is a problem. I considered reinstalling my OS and change all my passwords. It would also make sense, if you use the online banking etc., to inform your bank that you have a security hole on your PC. This will alert them to anyone using your current password to the Bank etc.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Strange phone calls claiming to be from Microsoft Support...

  Did someone received phone calls of a contender unlisted number to the Technical Support team of Microsoft in what concerns the Elimination of malware and ask you to follow the steps to access your computer? I hung up on them because I didn't think it was legitimate.

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• After system recovery recently my computer always crashes and support told me I have a virus

  Computer: HP Pavilion p6130y

  My computer started to slow down and freeze after about 1 week ago. Do normal functions and multitasking, that I have the computer completely freezes where I couldn't move my mouse and even ctrl alt delete doesn't work. I have to restart the computer manually and sometimes allowing my computer to load correctly. So I unplug the device and the computer then go back, and I could back into the computer.

  I tried several system restores to the previous points, but the problem continued. Finally, I decided to perform a full recovery of the system. I don't mind not all backup files or put them on flash drives.

  After that, I reinstalled just some of my basic programs I wanted (Chrome, Skype, AVG) and he did a few quick updates to Java, Adobe, etc.

  The problem continues. Where now if I have 6 tabs open Chrome, my computer would slow down and eventually freeze, making me even once having to manually restart the computer. I also noticed if the computer go to sleep that he wouldn't wake up and work, it would be frozen.

  I ran AVG virtually every hour to make sure I wasn't picking up any virus, but he'd always clean.

  I finally called HP support and they told me that I have some kind of Virus, but that he would not go in detail unless I paid for their services which I can't afford right now.

  After hearing it was a virus, I disconnected the computer from the internet, but continues to run. I can hear weird noises to beep-beeps and fan runs constantly. The beeps sounds where sounds I had never heard of my computer before... They were different, then the typical beeps you hear when the computer loads up.

  I have read as much info about it, but did not find much that relates to my problem and I'm really not tech savy enough to explore the computer myself and hopefully address them myself.

  Can anyone help? At this point, I'm worried about the same connect to the internet. Suggestions?

  Hello

  Step 1:

  I suggest you to download and run the latest Microsoft security on your computer Scanner and check if it helps:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx
  Note: the data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.

  You can check if you face the same question in a different user account or a new user account. You can create a new user account on your computer and check.

  Step 2:

  Create a new user account-
  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

  Step 3:

  If you are not faced with the same question in a new user account, you can check the link and use the steps provided to fix a corrupted user - below profile
  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  Let us know if it helps!

• Someone took control of the PC, after receiving the phone call scam

  My family got a call from someone who said they could solve its Windows problems-she had not reported it. They he kept on the phone for an hour, asking him do things on his PC, then it said to turn and they would be back ring. She could see the displacement slider and study programs. I checked this forum (brilliant ease) and after reading some posts I advised her to stop everything and ring of his bank to check its details would be safe. The hoaxters rang her back, was annoyed when she told them that she believed they are fraudsters. They claimed to be true and asked for the money for the work they had done. She hung up. They rang again and hung up when her husband answered. What are the measures that it should take now? Can report it? These people are not the phone ring every few minutes. My rels do not meet good course but it is ruining their day.

  Hello

  I suggest you to report an Internet Crime complaint, see link below: http://www.ic3.gov/default.aspx

  You can also try communicating with the local authorities to report the problem.

• I got a strange phone call this morning at 07:00 they said they were windows but when I checked my number THAT SENMUKTA word was all that appeared?

  At 07:00 this morning, I got a strange call from what they said was Windows. They wanted me to go start my computer and of course I refused. When I checked my identity the only word he was SENMUKTA. What was that some kind of scam or what. Please check this and let me know. Hope you can take care of that. I changed my password on some of my accounts.  Thank you for your help.

  On Monday, October 8, 2012 12:41:19 + 0000, ThomasFren wrote:

  At 07:00 this morning, I got a strange call from what they said was Windows. They wanted me to go start my computer and of course I refused. When I checked my identity the only word he was SENMUKTA. What was that some kind of scam or what. Please check this and let me know. Hope you can take care of that. I changed my password on some of my accounts.  Thank you for your help.

  It's a scam and with various names and phone numbers, is
  very frequent lately. See
  http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, which knows what losses they did are
  where confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.
  2. change all of your passwords, especially banks or other
  financial sites.

  However if you refused to let them in your computer, you're safe
  and there is no need to do the foregoing. You can't even
  change the password that you did.

  Ken Blake, Microsoft MVP

• Strange phone call

  I was contacted thid morning from someone who said he was from microsoft windows.  He said that my computer has been hacked and that it might crash.  He said he could help me if I did what he told me on the computer.  I was leary I had a hard time to understand his broken English and I had not been informed on the computer by Microsoft of all problems.

  I told her I didn "t want to do and hung up.  I was wrong?

  Maxine Poechman

  You did exactly the correct thiing.  Microsoft will never cold call someone and there is no way in creation that someone from Microsoft is watching remotely from your PC from malware.  This is actually a fairly common scam.  Had you taken the lead with her, the person would have installed malicious software or stolen person info he could.

• Strange phone calls

  I get a call from someone claiming to work for Windows requesting access to my computer to fix the malware. Utility of Windows troubleshooting says I have no problem and my antivirus is up to date. This could be a real call, or should I ignore them?

  SCAM - don't give them access.

  More information - http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx

• scam or really attacked by pirates? not a phone call, the new tab opened by saying that I have to call

  a 888 number and do nothing to the computer until I've had technical assistance.  I called them and a (non-native) Indian answered the phone and told me my computer was attacked by pirates and they stole my financial information.

  the tale is that he said that Microsoft programs have a trigger when someone is hacking the computer it will send a warning to consumers and their technical support and that the only way to stop piracy was to have the computer registered with Microsoft and have the wall of fire from Microsoft and it comes free.  I asked Norton and *?  He said Norton was just for the virus and RCP is a scam.  He said that he could not stop hackers and intended to correct the problem, to speak with legal to check what would be the cost!

  $199.99 to install the fire wall to the service of life.

  I feel like I've been diverted, victim of a scam and pirate!  Microsoft please indicate whether this is legitimate?

  Yes, you have been scammed.

  Contact your banking company or credit card immediately to reverse the charges. Also file a report with your local Police Department.

• Received a phone call telling me that my computer was badley infected with the virus claims to work for co. support related to Windows. Is it a scam?

  Call sounded like it came from a call center in India, the appellant's Indian summer
  Call was pretty hard to understand, but the appellant said that he would send an email. (Nothing received yet)

  In a Word, YES!

  Microsoft won't tell you cold. So keep clear. If a few Anglo-Saxon words of choice or a whistle of the referees them gets the quick line in a bad mood!

  If in the mood, I'll play along to ask questions such as:

  "I need access to a certain segment of memory (maybe x 80000201) in order to redirect RDP to a new server while remaining in full control of the internal system process?

  "The program you requested me to install wonder for your PRODUCT ID to connect to you, what is it?" (It is best, if they are stupid enough to give you, I have them call the police after and report. In fact, tell the world)

  "The four digit code does not feel for me very safe. Can I change? Yes? OK, here's the new code security, fr7B7SWA7ethstU7AQe42CeCThAd33HEdeste4AT8UcReb2U.

• My Vista Control Panel security has a virus malware trying to sell Vista Internet Security 2012. How can I get rid of him?

  As above...

  If you believe you may have other malware on your computer, you can go to one of the forums for free help online, such as the malicious software removal, WTT or Safer-Networking.  Follow their instructions for scanning and post a log for analysis, then wait for a help for you.

• My computer hangs on reboot after that I got Disabling UAC. Norton 360 5.0 indicates I have no virus.

  I am trying to disable User Account Control (UAC), but when I do my computer crashes when I restart. I have to restart in safe mode and turn on UAC to avoid the crash. I repeated this process a few times, so I don't know what the UAC which is responsible in some way.
  No one knows why this is happening or had a similar event? I have run Norton and malware programs and do not seem to have any bugs.
  I'd appreciate any comments at all. Thank you

  Hello

  User Account Control (UAC) can help you to prevent your computer from unauthorized changes. It works by asking permission when a task requires administrative rights, such as installing software or changing settings affecting other users.

  We do not recommend disable user account control. If you turn it off, you must reactivate as soon as possible.

  For more information, see this link:
  http://Windows.Microsoft.com/en-us/Windows-Vista/turn-user-account-control-on-or-off

  You can perform the clean boot and check for the issue:
  http://support.Microsoft.com/kb/929135
  NOTE: When you are finished troubleshooting, make sure that restore you the computer mode normal startup such as suggested in step 7 of the above article.

  It will be useful.

• Phone call, selling security software.

  original title: Please help!

  I want to know if computor supports (* address email is removed from the privacy * isa application services for windows because they called me on the phone and wanted to sell me a security software and I would like to know if they are ligitement?) Thank you!!!

  Hello

  If you don't know who they are then don't buy their programs or services. Especially if they
  Ask you questions about your computer or it comes to Microsoft.

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">