After AVG free scan system crash

I performed the analysis of the free AVG system, repair any problems found, removed some unused programs and restarted my computer.  Now, after reboot, it gives the start option in safe mode, safe mode with networking, safe mode command prompt and start windows normally.  No matter which option to choose, the next thing I see is a black screen with a white cursor arrow and nothing else.  I called AVG and their "tech-buddy", said I probably have a really bad virus and they could get my computer to run for $129.99!

I need help to get this laptop is going, please!

Hello

Perform the steps mentioned below and check if the problem persists.
 
Step 1: Repair of the WinRE boot (environment recovery)
See the link below to run in Startup Repair WinRE.
 
Step 2: Microsoft Safety Scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. The Microsoft Safety Scanner is not a replacement for the use of antivirus software that offers continuous protection. For a real-time protection that helps you keep your home or small office PC against viruses, spyware and other malicious software, download Microsoft Security Essentials.
Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
Hope this information helps.

Tags: Windows

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    [ongoing] com.econtechnologies.backgrounder.Chronosync.137952

    [ongoing] com.etresoft.EtreCheck.240352

    [ongoing] com.wacom.TabletDriver.97632

    [ongoing] com.wacom.WacomTouchDriver.96992

    [ongoing] com.yujitach.MenuMetersApp.6752

    [ongoing] jp.co.celsys.CLIPSTUDIOPAINT.216032

    [ongoing] org.Mozilla.Firefox.6112

    [loading] 402 tasks Apple

    [operation] 200 tasks Apple

    Plug-ins Internet:

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

    FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-18) [Support]

    QuickTime Plugin: Unknown (2015-09-21)

    Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-18) [Support]

    Default browser: 601 - SDK 10.11 (2016-05-19)

    PepperFlashPlayer: 21.0.0.242 - SDK 10.6 (2016-05-21) [Support]

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-12-16) [Support]

    3rd party preference panes:

    Flash Player (2016-06-13) [Support]

    Logitech Control Center (2016-02-06) [Support]

    MenuMeters (2015-10-07) [Support]

    WacomTablet (2015-12-16) [Support]

    Time Machine:

    Skip system files: No.

    Mobile backups: OFF

    Automatic backup: YES

    Volumes to back up:

    Macintosh HD: Disc size: 1.02 TB disc: 147,16 GB

    Destinations:

    Backup [Local]

    Total size: 2.50 TB

    Total number of backups: 64

    An older backup: 18/12/15, 11:02

    Last backup: 17/06/16, 23:50

    Size of backup drive: adequate

    Size of backup 2.50 TB > (disc 147,16 GB X 3)

    Top of page process CPU:

    3% WindowServer

    2% fontd

    1% kernel_task

    0% MenuMetersApp

    0% com.apple.WebKit.WebContent

    Top of page process of memory:

    1.49 GB kernel_task

    1.22 GB CLIP STUDIO PAINTING

    467 MB firefox

    442 MB Adobe Photoshop CC 2015

    Finder 369 MB

    Virtual memory information:

    15.00 GB of free RAM

    8.50 GB used RAM (1.63 GB being cached)

    768 KB used Swap

    Diagnostic information:

    June 18, 2016, 12:08:32 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-18-000832_ [redacted] .crash

    com.adobe.acc.AdobeCreativeCloud - Applications/Utilities/Adobe Creative Cloud / * / Creative Cloud.app/Contents/MacOS/Creative Cloud

    June 18, 2016, 12:07:55 AM self-test - spent

    June 17, 2016, 23:49:09 ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-17-234909_ [redacted] .crash

    June 17, 2016, 14:52:05 ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-17-145205_ [redacted] .crash

    June 17, 2016, 09:10:18 ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-17-091018_ [redacted] .crash

    June 15, 2016, 23:59:31 ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-15-235931_ [redacted] .crash

    Thank you!

    -Jon K.

    I think the HARD drive is a bad thing. Check with utility disk first aid.

    And personal Adobe something wrong. Remove and reinstall from scratch could solve the problem.

  • does anyone know how I can uninstall AVG free 9.0 antivirus program. I get this error message, why tryig to uninstall - @FinalDlg_default_logfile_name

    I installed a trial of avg vertion, seeing that I have only 22 days of free trial, I changed my mind. In addition, my computer began to close and restart continuously, so I used system restore to go back to before the installation of this particular avg, but I used avg free 9.o. After the system restore, my computer is more closed suddengly & restart again but now I want to uninstall avg free 9.0 because it's showing out n the Security Center and I can't turn it back on t. In the judgment, it does not work so I decided to take down a new free version of avg, but to try to install it, I get this error message - @FinalDlg_default_logfile_name

    Hello

    the link below is the AVG removal tool (top of the list)

    Choose the version of right trepanning to your machine

    http://www.Avg.com/us-en/utilities

  • Apps crashing, system crashing, Beachballing

    Frequent Beachballing, occasional app crashing and system crash

    Here is the report of audit to be:

    EtreCheck version: 3.0.2 (306)

    Report generated 2016-08-22 19:47:34

    Download https://etrecheck.com EtreCheck

    Time 02:19

    Performance: Excellent

    Click the [Support] links to help with non-Apple products.

    Click the [details] links for more information on this line.

    Problem: Apps are broken

    Description:

    beachballing, crashing apps, system crash

    Hardware information: ⓘ

    iMac (27 inch, at the end of 2013)

    [Technical details] - [User Guide] - [warranty & Service]

    iMac - model: iMac14, 2

    1 3.4 GHz Intel Core i5 CPU: 4 strands

    8 GB of RAM expandable - [Instructions]

    BANK 0/DIMM0

    OK 4 GB DDR3 1600 MHz

    BANK 1/DIMM0

    OK 4 GB DDR3 1600 MHz

    0/DIMM1 BANK

    Vacuum

    BANK 1/DIMM1

    Vacuum

    Bluetooth: Good - transfer/Airdrop2 taken in charge

    Wireless: unknown

    Video information: ⓘ

    NVIDIA GeForce GTX 775M - VRAM: 2048 MB

    iMac 2560 x 1440

    System software: ⓘ

    OS X El Capitan 10.11.6 15G (31) - since the start time: about 5 days

    Disk information: ⓘ

    SD0128F SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)

    EFI (disk0s1) < not mounted >: 210 MB

    Boot OS X (disk0s3) < not mounted >: 134 MB

    Macintosh HD (2) /: 3.11 TB free 1.60

    Storage of carrots: disk0s2 120.99 GB Online

    Basic storage: 3,00 TB disk1s2 online

    ST3000DM001 disk HARD APPLE disk1: (3 TB) (rotation)

    EFI (disk1s1) < not mounted >: 210 MB

    Recovery HD (disk1s3) < not mounted > [recovery]: 650 MB

    Macintosh HD (2) /: 3.11 TB free 1.60

    Storage of carrots: disk0s2 120.99 GB Online

    Basic storage: 3,00 TB disk1s2 online

    USB information: ⓘ

    VIA Labs, Inc..          Hub USB3.0 6 to

    VIA Labs, Inc..          Hub USB3.0 6 to

    Western Digital my book 1230 6 TB

    EFI (disk4s1) < not mounted >: 315 MB

    Time computer2 computer2 Volumes per hour (disk4s2): 6,00 TB free 4.48

    VIA Labs, Inc..          USB3.0 hub

    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Apple Inc. FaceTime HD camera (built-in)

    Reader SuperDrive for MacBook Air Apple Inc..

    VIA Labs, Inc..          USB 2.0 hub

    VIA Labs, Inc..          USB 2.0 hub

    Mouse full speed full speed

    VIA Labs, Inc..          USB 2.0 hub

    Information crush: ⓘ

    Apple Inc. Thunderbolt_bus.

    LaCie d2 TBT2 USB3

    Thunderbolt of Apple Inc. to FireWire adapter

    Goalkeeper: ⓘ

    Mac App Store and identified developers

    Kernel Extensions: ⓘ

    / Applications/Popcorn 4/Popcorn.app

    com.roxio.TDIXController [no charge] (2.0 - 2016-08-21) [Support]

    / System/Library/Extensions

    [no charge] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9 - 2016-08-05) [Support]

    com.marvell.kext.USBGenericPrinterClass [no charge] (1.0.0 - 2016-08-05) [Support]

    Launch system officers: ⓘ

    [failure] com.apple.softwareupdate_notify_agent.plist (2016-05-08)

    [loaded] 7 tasks Apple

    [loading] 143 tasks Apple

    [operation] 62 tasks Apple

    [killed] 25 tasks Apple

    25 killed processes lack of RAM

    Demons of launch system: ⓘ

    [loaded] 45 tasks Apple

    [loading] 152 tasks Apple

    [operation] 76 tasks Apple

    [killed] 17 tasks Apple

    17 killed process lack of RAM

    Launch officers: ⓘ

    [loading] com.google.keystone.agent.plist (2016-07-11) [Support]

    [loading] com.oracle.java.Java - Updater.plist (2014-02-20) [Support]

    Launch of the demons: ⓘ

    [loading] com.adobe.fpsaud.plist (2016-06-28) [Support]

    [loading] com.barebones.textwrangler.plist (2009-09-04) [Support]

    [operation] com.bombich.ccchelper.plist (2015-01-04) [Support]

    [loading] com.google.keystone.daemon.plist (2016-07-11) [Support]

    [loading] com.malwarebytes.MBAMHelperTool.plist (2016-03-01) [Support]

    [loading] com.microsoft.office.licensing.helper.plist (2010-12-06) [Support]

    [loading] com.oracle.java.Helper - Tool.plist (2014-02-20) [Support]

    [loading] uk.co.canimaansoftware.ClamXavHelper.plist (2016-08-12) [Support]

    [loading] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (2016-08-12) [Support]

    Launch User Agents: ⓘ

    [loading] com.adobe.ARM. [...]. plist (2010-01-29) [Support]

    [failure] com.amazon.cloud - player.plist (2013-11-23) [Support]

    [operation] com.amazon.music.plist (2015-08-22) [Support]

    [failure] com.hp.printerAgent.plist (2011-10-21) [Support]

    [loading] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (2016-08-16)

    User login items: ⓘ

    iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    smcFanControl Application (/ Applications/smcFanControl.app)

    ExpanderDaemon Application (/ Applications/StuffIt 12/StuffIt Expander.app/Contents/MacOS/ExpanderDaemon.app)

    Hidden EEventManager Application (/ Applications/Manager/EEventManager.app Manager.app/Contents/Resources/Assistants/Event Epson software/event)

    Dropbox application (/ Applications/Dropbox.app)

    Application Note (/ Applications/Notes.app)

    Paste the Helper Application (~/Library/Application Support/paste paste Helper Helper.app)

    User Agent of CCC application (/ Applications/copy carbon Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

    Reminders application (/ Applications/Reminders.app)

    EEventManager Application (/ Applications/Manager/EEventManager.app Manager.app/Contents/Resources/Assistants/Event Epson software/event)

    ConnectService Application (/ Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

    Internet Plug-ins: ⓘ

    Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]

    AdobePDFViewer: 9.5.5 (2013-05-16) [Support]

    ebrary Reader: 2.22-1/26/10 (2012-06-07) [Support]

    iPhotoPhotocast: 7.0 (2008-11-26)

    AmazonMP3DownloaderPlugin1017265: AmazonMP3DownloaderPlugin 1.0.17 (2012-07-31) [Support]

    RealPlayer Plugin: Unknown (2008-03-08) [Support]

    DirectorShockwave: 11.5.1r601 (2009-08-03) [Support]

    QuickTime Plugin: 7.7.3 (2016-07-28)

    FlashPlayer - 10.6: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]

    GarminGpsControl: output 2.9.3.0 (2010-10-28) [Support]

    AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 (2012-02-04) [Support]

    Mozillaplug: 1.0 (2009-08-17)

    Silverlight: 5.1.50428.0 - SDK 10.6 (2016-08-04) [Support]

    Web of Google Earth plugin: 7.0 (2012-11-01) [Support]

    FolxNetscapePlugIn: unknown

    Default browser: 601 - SDK 10.11 (2016-07-28)

    Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-10-30) [Support]

    SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-14) [Support]

    JavaAppletPlugin: Java 8 update 101 build 13 version Check (2016-07-24)

    OfficeLiveBrowserPlugin: 12.2.7 (2010-10-16) [Support]

    The Safari Extensions: ⓘ

    HoverSee - SideTree.com - Mac Apps - http://SideTree.com/extensions.html#HoverSee (2016-08-08)

    Add to wishlist Amazon - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-11-14)

    AutoPagerize - swdyh - http://autopagerize.net/ (2016-08-08)

    ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2016-08-08)

    Recent list of Tab - Nick van der Ploeg - http://nickvdp.com/tablist (2016-08-14)

    SearchPreview - Edward Ackroyd - https://searchpreview.de (2016-08-08)

    AdBlock - BetaFish, Inc. - https://getadblock.com (2016-08-01)

    derpyme - adasiko (2016-08-08)

    3rd party preference panes: ⓘ

    Flash Player (2016-06-28) [Support]

    Flip4Mac WMV (2013-10-30) [Support]

    Java (2016-07-24) [Support]

    Perian (2011-07-23) [Support]

    Xmarks for Safari (2014-05-31) [Support]

    Time Machine: ⓘ

    Skip system files: No.

    Mobile backups: OFF

    Automatic backup: YES

    Volumes to back up:

    Macintosh HD: Disc size: 3.11 TB disk used: 1.50 TB

    Destinations:

    Time Machine [Local]

    Total size: 6,00 TB

    Total number of backups: 50

    An older backup: 11/04/16, 13:29

    Last backup: 11/08/16, 11:02

    Size of backup drive: adequate

    Size of backup 6,00 TB > (disk used TB 1,50 X 3)

    Time computer2 [Local]

    Total size: 6,00 TB

    Total number of backups: 54

    An older backup: 14/04/16, 16:04

    Last backup: 22/08/16, 18:47

    Size of backup drive: adequate

    Size of backup 6,00 TB > (disk used TB 1,50 X 3)

    Top of page process CPU: ⓘ

    16% kernel_task

    9% com.apple.Safari.SafeBrowsing.Service

    8% com.apple.WebKit.WebContent (14)

    7% safari

    2% WindowServer

    Top of the process of memory: ⓘ

    3.98 GB com.apple.WebKit.WebContent (14)

    1.07 GB kernel_task

    180 MB Safari

    90 MB mdworker (9)

    MDRP 57 MB

    Information about virtual memory: ⓘ

    776 MB of free RAM

    7.24 used GB RAM (865 MB Cache)

    10 h 45 GB used Swap

    Diagnostic information: ⓘ

    August 22, 2016, 07:33:43 /Library/Logs/DiagnosticReports/distnoted_2016-08-22-073343_[redacted].cpu_reso urce.diag [details]

    / usr/sbin/distnoted

    August 21, 2016, 20:29:29 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-21-202929_ [redacted].cpu_resource.diag [details]

    System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    August 21, 2016, 15:56:33 /Library/Logs/DiagnosticReports/Popcorn_2016-08-21-155633_[redacted].cpu_resour ce.diag [details]

    / Applications/Popcorn 4/Popcorn.app/Contents/MacOS/Popcorn

    Uninstall Avira

  • FREQUENT when editing response msg w Thunderbird win7 system crash

    frequent (almost every edition response msg) win7 (ver 6.1 SP1) the system crash (blue screen) when editing response msg in Thunderbird (31.4.0), who need to reload the PC as after pwr OFF / ON pwr. NEVER generated or sent to the accident report.

    try turning off hardware acceleration as shown here https://support.mozilla.org/en-US/questions/1012145

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