After paying the subscription, always the trial
Yesterday I received an annual subscription for Acrobat Reader DC Pro, but whenever I tried to turn it on, it says "trial has expired". Remove the old version, I reset my computer (Mac) about 4 times and nothing. So I canceled the subscription because I could not find any help, my annual subscription does not help, but this forum, but I see that I'm the first month already charged on my card.
So, if you're going to get paid anyway, can you at least help me to activate it? or could refund you my money please?
I am very disappointed by Adobe.
Hi luisc76553397 ,
We are sorry for the inconvenience.
If you cancelled the subscription, you would not be able to activate it.
You can contact the customer service: contact the customer service of the refund for the first month.
Let us know if you need additional assistance.
Concerning
Sarojini
Tags: Acrobat
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