After running Diagnostics for error 0142 problem

Help, please. I ran a diagnostic test and an error code 0142 came. So, I read a few o forums and found if I get my original os drive and put it in when I start the computer it would give me a prompt asking you to fix. I never had that. So I just downloaded the drive of the computer. He said then he would save all the old files and install the new os. When I did that the computer is very slow an I lost everything. Or I can't seem to find where they are. Don't know what to do. I don't care any other thing on this computer, but my photos. If the hard drive is gone or can it be fixed here?

Thank you, Ben k

In this case, it is a hard drive problem.

You will need to follow the advice I've already given search you your data.

Replace the hard drive, then reinstall the operating system.

Have you read the information on the Dell Forums link I already suppied you with?

http://en.community.Dell.com/support-forums/software-OS/f/3524/p/19242834/19373278.aspx#19373278

"Kobracoach,

Please contact Dell Community Forums.  The error code 2000-0142 means specifically that the drive hard self test failed, which means that the disk is more reliable.  You may be able to retrieve the information of the reader, but to do this, you would probably either need to take the drive to a data recovery provider (Ontrack can perform data recovery on hard drives without compromising the Dell factory warranty), or connect the drive to another computer with an external adapter and try to read data from it.  If your system is still under warranty, you can get Dell CD of the site. »

Good luck with it.

See you soon...

Tags: Windows

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