After running PC Refresh on Windows 8 lost files

* Original title: critical lost files after update PC on Windows 8 - not in the Windows.old folder, so what is the best way to get back them?

Initially, I had a problem whenever my phone wanted to do an update. It takes 30 minutes for the update and then I would get an error saying updates could not be performed changes recovery. I called the helpline PC came with my computer. After a few here to get the update to work, they told me that they will have to perform a PC Refresh. I was told that I would not lose any of my personal files, photos, docs, etc... I did it. At first, it seemed everything was ok except when I went to access some files that belong to a photo software I use.

I knew that my software 'Panstoria' would have been lost, but I wasn't expecting the files I have access through it to lose. When I reloaded Panstoria I couldn't find the files I acceding known for 'My leap' software, which file name is manifest.vaultx. This software allows me to label photos, file in categories, journal etc. Again, I didn't know all this has been a problem because the software States very clearly that all of your photos and other are not saved in the software but rather your documents... then I thought about updating PC would be ok... turns out NOT. I can't find "repository"My"in the documents. I have even returned to the folder Windows.old and they cannot find.

My questions are these: what is the best way to try to recover the files? If I do a system restore which will bring back all the documents as they were before the update? A system restore would return all users that may have been changed as well?  I'm just sick to my stomach that I can't find the file because it is the last 20 years of pictures and videos of my family and if I can't get these back I lost all my memories :-(

Hello

 
Thanks for posting your query in Microsoft Community.
 

According to the description of the problem, I understand that, after the system update, you've lost critical files.

I imagine how it could be frustrating when losing essential data from the computer.

 
To better understand this issue, I would like to know the following information:
 
1. What is the brand and model of the computer?
2 do you have him comes preinstalled with Windows 8 computer or you have upgraded the Windows 8 of the older operating system such as Windows 7?
3. you receive an error message when you try to access these files from the Panstoria software?
4. where these files saved locally on the computer, as well as my safe?
5 did you cooling system or the system restore?
 

First of all, I would like to inform you that if you this execution of a cooling system, would not create a Windows.old folder.

The Windows.Old folder is generated when you perform a customized Windows installation. The files that were used in the earlier version of Windows are stored in the Windows.Old folder.

 
Perform the refresh of the system: Applications that you have installed Web sites and DVD is deleted. The applications provided with your PC and applications that you have installed in the Windows store will be resettled. Windows puts a list of apps removed on your desktop after you refresh your PC.
Follow the article below to know what are the powerful effects of cooling system.
 
Refer to: refresh your PC without your files
You can refresh your PC without delete all of your personal files or change your settings.
 
I suggest you look for missing files on your computer, by referring to the article below.

Search for files in file Explorer
http://Windows.Microsoft.com/en-us/Windows-8/search-file-Explorer
Note: You can search for files in file Explorer using the search box next to the address bar in top right. (Note that my computer has been renamed to this PC in the file Explorer in Windows 8.1 and Windows RT 8.1).

If you are unable to recover the missing files, I suggest you check once in the trash.

If you are able to find the files in the trash, I suggest you to restore files from the Recycle Bin.
My safe also stores the image files.
Refer to WHAT PEOPLE ON MY safe STORE:
 
If you are not able to find the files that you have lost the computer I suggest you to contact my Vault to recover lost files.
My contact Vault
 
Hope this information helps, please respond with the requested information and the status of the issue.

Tags: Windows

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