After that windows update I can't change my picture to acount.

Hello Sir,

I'm Lenora, I use hp15-d017tu laptop. It comes with free back but I install it on windows 8 pro. Yesterday, I update my windows after windows update, I can't change my startup screen, acount picture and screen lock, which mean all the pwrsonalize does not work as I can't install any software of windows store.

So, please help me sir.

Thank you.

Hi @pritamkabiraj_1,.

Thank you for your inquiry, I am happy to help you!

I understand that your laptop came with Free back and that you have installed Windows 8 pro yesterday.  You cannot change your account picture, the background or the screen saver.  You can't customize your windows. Also, you cannot install the software of the Windows store.

Can you download from the store Windows and install simply not?

Have you activated your Windows 8, if not, you will need to do this first.

Here are two links to microsoft forum answers that can help.

Impossible to change the wallpaper of windows 8.

Impossible to customize Windows 8

With Windows 8, you now have an option to refresh your PC to solve problems (Windows 8).

Troubleshooting using automated (Windows 8)

If you installed from a copy retail of Windows, you must also be supported by MIcrosoft. You can consider to contact them for assistance.   Microsoft Support contact us

I hope this helps and good luck!

Tags: Notebooks

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