Age of Empires II does not work with Vista or Windows 7

I could not get Age of Empires II working on my laptop - first with Vista and now Windows 7.

It installs OK and when you go to launch the small graphics launch box comes up, then the screen becomes phsychedelic before returning to normal and nothing more.

It is a Compaq Presario with a chipset Mobile Intel R45.

Any advice?

RusFry,
If you weren't able to get the game to run in that same laptop with Vista or Windows 7, it seems that there is a conflict of material with this game.  I see that this game was for older systems and only supports graphics 800 x 600.  You can turn your the desktop resolution to 800 x 600 with 256 colors, and then run the game.  If this does not help then you may install DirectX 9 and see if that helps. Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

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    Pilot: s/o

    Name: Intel(r) Turbo Boost Technology Driver
    Device ID: PCI VEN_8086 & DEV_3B32 & SUBSYS_1669103C & REV_05\3 & 11583659 & 0 & FE
    Pilot: s/o

    Name: Generic Architecture QuickPath characteristic records - 2 62
    Device ID: PCI VEN_8086 & DEV_2C62 & SUBSYS_1669103C & REV_02\3 & 4F11E61 & 0 & 00
    Pilot: s/o

    Name: Intel(r) Management Engine Interface
    Device ID: PCI VEN_8086 & DEV_3B64 & SUBSYS_1669103C & REV_06\3 & 11583659 & 0 & B0
    Pilot: s/o

    Name: Radeon (TM) HD 6470 M
    Device ID: PCI\VEN_1002 & DEV_6760 & SUBSYS_1669103C & REV_00\4 & 17A78FAF & 0 & 0008
    Pilot: s/o

    Name: Intel (r) 5 Series/3400 Series Chipset Family SMBus Controller - 3B 30
    Device ID: PCI VEN_8086 & DEV_3B30 & SUBSYS_1669103C & REV_05\3 & 11583659 & 0 & FB
    Pilot: s/o

    Name: Intel(r) 82801 PCI Bridge - 2448
    Device ID: PCI VEN_8086 & DEV_2448 & SUBSYS_1669103C & REV_A5\3 & 11583659 & 0 & F0
    Pilot: s/o

    Name: High Definition Audio Controller
    Device ID: PCI VEN_8086 & DEV_3B56 & SUBSYS_1669103C & REV_05\3 & 11583659 & 0 & D8
    Pilot: s/o

    Name: Intel (r) 5 Series 4 Port SATA AHCI Controller
    Device ID: PCI VEN_8086 & DEV_3B29 & SUBSYS_1669103C & REV_05\3 & 11583659 & 0 & FA
    Pilot: s/o

    Name: Intel(r) HD Graphics
    Device ID: PCI VEN_8086 & DEV_0046 & SUBSYS_1669103C & REV_02\3 & 11583659 & 0 & 10
    Pilot: s/o

    Name: Intel (r) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B 46
    Device ID: PCI VEN_8086 & DEV_3B46 & SUBSYS_1669103C & REV_05\3 & 11583659 & 0 & E2
    Pilot: s/o

    Name: Intel HM55 Express Chipset LPC Interface Controller - B 3, 09
    Device ID: PCI VEN_8086 & DEV_3B09 & SUBSYS_1669103C & REV_05\3 & 11583659 & 0 & F8
    Pilot: s/o

    Name: Processor Intel (r) PCI Express Root Port - 0045
    Device ID: PCI VEN_8086 & DEV_0045 & SUBSYS_1669103C & REV_02\3 & 11583659 & 0 & 08
    Pilot: s/o

    Name: Reserved - 2 13
    Device ID: PCI VEN_8086 & DEV_2D13 & SUBSYS_1669103C & REV_02\3 & 4F11E61 & 0 & 13
    Pilot: s/o

    Name: Intel (r) 5 Series / 3400 Series Chipset Family PCI Express Root Port 2-3B 44
    Device ID: PCI VEN_8086 & DEV_3B44 & SUBSYS_1669103C & REV_05\3 & 11583659 & 0 & E1
    Pilot: s/o

    Name: Processor Intel (r) DRAM Controller - 0044
    Device ID: PCI VEN_8086 & DEV_0044 & SUBSYS_1669103C & REV_02\3 & 11583659 & 0 & 00
    Pilot: s/o

    ------------------
    DirectShow filters
    ------------------

    DirectShow filters:
    WMAudio Decoder DMO, 0 x 00800800, 1, 1, WMADMOD. DLL, 6.01.7601.17514
    WMAPro over S/PDIF DMO, 0 x 00600800, 1, 1, WMADMOD. DLL, 6.01.7601.17514
    WMSpeech Decoder DMO, 0 x 00600800, 1, 1, WMSPDMOD. DLL, 6.01.7601.17514
    MP3 DMO, 0 x 00600800, 1, 1, mp3dmod.dll, 6.01.7600.16385 decoder
    Mpeg4s decoder DMO, 0 x 00800001, 1, 1, mp4sdecd.dll, 6.01.7600.16385
    Decoder WMV DMO, 0 x 00600800, 1 screen, 1, wmvsdecd.dll, 6.01.7601.17514
    Decoder DMO WMVideo, 0 x 00800001, 1, 1, wmvdecod.dll, 6.01.7601.17514
    Mpeg43 decoder DMO, 0 x 00800001, 1, 1, mp43decd.dll, 6.01.7600.16385
    MPEG4 Decoder DMO, 0 x 00800001, 1, 1, mpg4decd.dll, 6.01.7600.16385
    WMT 2 Fix, 0 x 00200000, 1, 1, WLXVAFilt.dll, 15.04.3508.1109
    Note tail, 0 x 00200000, 1, 1, WLXVAFilt.dll, 15.04.3508.1109
    Filter, 0 x 00200000, 1, 1, WLXVAFilt.dll, 15.04.3508.1109, switch WMT
    WMT Renderer, 00200000 x 0, 1, 0, WLXVAFilt.dll, 15.04.3508.1109 virtual
    WMT DV Extract, 0 x 00200000, 1, 1, WLXVAFilt.dll, 15.04.3508.1109
    WMT Source, 0 x 00200000, 0, 1, WLXVAFilt.dll, 15.04.3508.1109 virtual
    WMT sample information Filter, 0 x 00200000, 1, 1, WLXVAFilt.dll, 15.04.3508.1109
    CyberLink MPEG video encode, 0 x 00200000, 1, 1, P2GVidEnc.ax, 6.00.0001.2226
    ATI Ticker, 0 x 00200000, 0, 1, Ticker.ax,.
    Wrapper, 0 x 00200000, 1, 1, P2GMP3Wrap.ax, 3.07.0000.1314 CyberLink MP3/WAV
    DV Muxer, 0x00400000, 0, 0, qdv.dll, 6.06.7601.17514
    CyberLink AudioCD Filter, 0 x 00200000, 0, 1, P2GAudioCD.ax, 5.00.0000.1321
    Converter, 0 x 00400001, 1, 1, quartz.dll, 6.06.7601.17514 color space
    Reader, 0x00400000, 0, 0, qasf.dll, WM ASF 12.00.7601.17514
    Filter, 0 x 00200000, 0, 1, wmpsrcwp.dll, 12.00.7601.17514 screenshot
    AVI Splitter, 0 x 00600000, 1, 1, quartz.dll, 6.06.7601.17514
    VGA 16 color Ditherer, 0 x 00400000, 1, 1, quartz.dll, 6.06.7601.17514
    SBE2MediaTypeProfile, 0 x 00200000, 0, 0, SBE.dll, 6.06.7601.17528
    Indeo® video 5.10 Compression Filter, 0 x 00200000, 1, 1, ir50_32.dll, 5.2562.0015.0055
    CyberLink Editing Service 3.0 (Source), 0 x 00200000, 0, 2, P2GEdtKrn.dll, 3.00.0000.2911
    Microsoft DTV - DVD video Decoder, 0x005fffff, 2, 4, msmpeg2vdec.dll, 6.01.7140.0000
    AC3 parser Filter, 0 x 00600000, 1, 1, mpg2splt.ax, 6.06.7601.17528
    StreamBufferSink, 0 x 00200000, 0, 0, sbe.dll, 6.06.7601.17528
    MJPEG Decompressor, 0 x 00600000, 1, 1, quartz.dll, 6.06.7601.17514
    Indeo® video 5.10 Decompression Filter, 0 x 00640000, 1, 1, ir50_32.dll, 5.2562.0015.0055
    MPEG-I Stream Splitter, 0 x 00600000, 1, 2, quartz.dll, 6.06.7601.17514
    Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7601.17514 SAMI (CC)
    Pg2 Decoder, 0 x 00200000, 2, 3, P2GVSD.ax, 6.00.0000.2310 video
    The IST Codec, 0 x 00600000, 1, 4, VBICodec.ax, 6.06.7601.17514
    MPEG-2 Splitter, 0x005fffff, 1, 0, mpg2splt.ax, 6.06.7601.17528
    Filter, 0 x 00200000, 2, 5, cca.dll, 6.06.7601.17514 analysis of closed captioning
    SBE2FileScan, 0 x 00200000, 0, 0, SBE.dll, 6.06.7601.17528
    Microsoft MPEG-2 video encoding, 0 x 00200000, 1, 1, msmpeg2enc.dll, 6.01.7601.17514
    Renderer, 0 x 00800001, 1, 0, quartz.dll, 6.06.7601.17514 Script command internal
    Regulator, 0 x 00200000, 1, 1, P2GRGL.ax, 2.00.0000.3328 CyberLink video
    Pg2 Audio Decoder, 0 x 00200000, 1, 1, P2GAud.ax, 6.01.0000.3601
    MPEG Audio Decoder, 0 x 03680001, 1, 1, quartz.dll, 6.06.7601.17514
    MMACE ProcAmp, 0 x 00200000, 0, 2, MMACEFilters.dll,.
    DV Splitter, 0 x 00600000, 1, 2, qdv.dll, 6.06.7601.17514
    Video Mixing Renderer 9 0 x 00200000, 1, 0, quartz.dll, 6.06.7601.17514
    Effect, 0 x 00200000, 1, 1, P2GVidFx.ax, 1.00.0000.2030 CyberLink video
    Reduction, 0 x 00200000, 1, 1, P2GAuNRWrapper.ax, sound 2.00.0000.1017 Audio in CyberLink
    Microsoft MPEG - 2 encode, 0 x 00200000, 2, 1, msmpeg2enc.dll, 6.01.7601.17514
    Charge of CyberLink Image Filter, 0 x 00200000, 0, 1, CLImage.ax, 3.00.0000.2307
    Splitter, 0 x 00200000, 1, 2, P2Gm2spliter.ax, 2.04.0000.2301 from CyberLink MPEG-2
    CyberLink Audio VolumeBooster, 0 x 00200000, 1, 1, P2GVB.ax, 1.00.0000.1008
    ACM Wrapper, 0 x 00600000, 1, 1, quartz.dll, 6.06.7601.17514
    Video Renderer, 0 x 00800001, 1, 0, quartz.dll, 6.06.7601.17514
    Video stream MPEG - 2 Analyzer, 0 x 00200000, 0, 0, sbe.dll, 6.06.7601.17528
    CyberLink Dump Filter, 0 x 00200000 expedition, 1, 0, P2GDumpDispatch.ax, 1.02.0001.2412
    Line 21 Decoder, 0 x 00600000, 1, 1, qdvd.dll, 6.06.7601.17514
    Port video Manager, 0 x 00600000, 2, 1, quartz.dll, 6.06.7601.17514
    Video Renderer, 0x00400000, 1, 0, quartz.dll, 6.06.7601.17514
    CyberLink Audio Resampler, 0 x 00200000, 1, 1, P2GAuRsmpl.ax, 1.00.0000.2625
    File Writer, 00200000 x 0, 1, 0, WLXVAFilt.dll, 15.04.3508.1109
    Decoder, 0 x 00200000 VPS, 0, 0, WSTPager.ax, 6.06.7601.17514
    Writer, 0x00400000, 0, 0, qasf.dll, WM ASF 12.00.7601.17514
    Splitter, 0 x 00200000, 1, 2, P2Gm1spliter.ax, 2.04.0000.2301 from CyberLink MPEG-1
    Allocator, 0 x 00600000, 1, 1, vbisurf.ax, 6.01.7601.17514 Surface of VBI
    MMACE SoftEmu, 0 x 00200000, 0, 2, MMACEFilters.dll,.
    File writer, 00200000 x 0, 1, 0, qcap.dll, 6.06.7601.17514
    iTV Sink, 0 x 00600000, 1, 0, itvdata.dll, 6.06.7601.17514 data
    iTV to Capture data filter 0 x 00600000, 1, 1, itvdata.dll, 6.06.7601.17514
    Player files CyberLink (Async.), 0 x 00200000, 0, 1, P2GReader.ax, 3.00.0000.3016
    CyberLink M2V Writer, 00200000 x 0, 1, 0, P2GM2VWriter.ax, 1.03.0000.2017
    CyberLink Dump Filter, 0 x 00200000, 1, 0, P2GDump.ax, 3.00.0000.7122
    Stabilizer, 0 x 00200000, 1, 1, P2GVideoStabilizer.ax, 1.00.0000.1017 CyberLink video
    CyberLink PCM Wrapper, 0 x 00200000, 1, 1, P2GPCMEnc.ax, 1.01.0000.0321
    DVD Navigator, 0 x 00200000, 0, 3, qdvd.dll, 6.06.7601.17514
    MMACE DeInterlace, 0 x 00200000, 0, 2, MMACEFilters.dll,.
    Mixer2, 0 x 00200000, 1, 1, qdvd.dll, 6.06.7601.17514 overlay
    AVI Draw, 0 x 00600064, 9, 1, quartz.dll, 6.06.7601.17514
    RDP DShow Redirection Filter, 0xffffffff, 1, 0, DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder, 0 x 00200000, 1, 1, msmpeg2enc.dll, 6.01.7601.17514
    Pager, 0 x 00200000, 1, 1, WSTPager.ax, 6.06.7601.17514 WST
    MPEG2 demux, 0 x 00600000, 1, 1, mpg2splt.ax, 6.06.7601.17528
    Decoder, 0 x 00800000, 1, 1, qdv.dll, 6.06.7601.17514 DV video
    Indeo® audio software, 0 x 00500000, 1, 1, iac25_32.ax, 2.00.0005.0053
    SampleGrabber, 0 x 00200000, 1, 1, qedit.dll, 6.06.7601.17514
    Renderer, 00200000 x 0, 1, 0, qedit.dll, 6.06.7601.17514 null
    Tables, 0x005fffff, 1, 0, mpeg2data.ax, 6.06.7601.17514 and MPEG - 2 Sections
    Microsoft AC3 Encoder, 0 x 00200000, 1, 1, msac3enc.dll, 6.01.7601.17514
    StreamBufferSource, 0 x 00200000, 0, 0, sbe.dll, 6.06.7601.17528
    CyberLink TimeStretch filter (THESE), 0 x 00200000, 1, 1, P2Gauts.ax, 1.00.0000.2212
    Smart Tee, 0 x 00200000, 1, 2, qcap.dll, 6.06.7601.17514
    Mix, 0 x 00200000, 0, 0, qdvd.dll, 6.06.7601.17514 overlay
    CyberLink MPEG Splitter TL, 0 x 00200000, 1, 2, P2GTLMSplter.ax, 3.02.0000.2219
    AVI Decompressor, 0 x 00600000, 1, 1, quartz.dll, 6.06.7601.17514
    CyberLink MPEG Muxer, 0 x 00200000, 2, 1, P2GMpgMux.ax, 5.01.0000.1723
    Source, 0 x 00400000, 0, 2, quartz.dll, 6.06.7601.17514 AVI/WAV file
    Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7601.17514 wave
    Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7601.17514 noon
    Multi-fichier Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7601.17514
    File stream renderer, 0x00400000, 1, 1, quartz.dll, 6.06.7601.17514
    Microsoft DTV - DVD Audio Decoder, 0x005fffff, 1, 1, msmpeg2adec.dll, 6.01.7140.0000
    StreamBufferSink2, 0 x 00200000, 0, 0, sbe.dll, 6.06.7601.17528
    AVI Mux, 00200000 x 0, 1, 0, qcap.dll, 6.06.7601.17514
    Line 21 decoder 2, 0 x 00600002, 1, 1, quartz.dll, 6.06.7601.17514
    File Source (Async.), 0 x 00400000, 0, 1, quartz.dll, 6.06.7601.17514
    File Source (URL), 0 x 00400000, 0, 1, quartz.dll, 6.06.7601.17514
    Pg2 Regulator, 0 x 00200000, 1, 1, P2GResample.ax, 2.05.0000.1818 video
    Pg2 Audio Encoder, 00200000 x 0, 2, 0, P2GAudEnc.ax, 2.00.0000.4815
    Infinite pin Tee Filter, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514
    Renderer, 00200000 x 0, 1, 0, evr.dll, 6.01.7601.17514 improved video
    BDA MPEG2 Transport Information Filter, 0 x 00200000, 2, 0, psisrndr.ax, 6.06.7601.17669
    Decoder, 0 x 40000001, 1, 1, quartz.dll, 6.06.7601.17514 MPEG video
    CyberLink MPEG Decoder, 0 x 00200000, 2, 3, P2GMVD.ax, 5.00.0000.0929
    Indeo® video 4.4 Decompression Filter, 0 x 00640000, 1, 1, ir41_32.ax, 4.51.0016.0003
    Indeo® video 4.4 Compression Filter, 0 x 00200000, 1, 1, ir41_32.ax, 4.51.0016.0003

    WDM Streaming Tee/Splitter devices:
    Converter, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7601.17514 tee/sink - to the-wells

    Video compressors:
    WMVideo8 encoder DMO, 0 x 00600800, 1, 1, wmvxencd.dll, 6.01.7600.16385
    WMVideo9 encoder DMO, 0 x 00600800, 1, 1, wmvencod.dll, 6.01.7600.16385
    Encoder 9 MSScreen DMO, 0 x 00600800, 1, 1, wmvsencd.dll, 6.01.7600.16385
    Encode, 0 x 00200000, 0, 0, qdv.dll, 6.06.7601.17514 DV video
    Indeo® video 5.10 Compression Filter, 0 x 00100000, 1, 1, ir50_32.dll, 5.2562.0015.0055
    MJPEG Compressor, 0 x 00200000, 0, 0, quartz.dll, 6.06.7601.17514
    Cinepak Codec by Radius, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514
    Intel IYUV codec, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514
    Intel Indeo® video 4.5, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514
    Indeo® video 5.10, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514
    Intel IYUV codec, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514
    Microsoft RLE, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514
    Microsoft Video 1, 0 x 00200000, 1, 1, qcap.dll, 6.06.7601.17514

    Audio compressors:
    WM Encoder DMO speech, 0 00600800, 1, 1, x WMSPDMOE. DLL, 6.01.7600.16385
    WMAudio encoder DMO, 0 x 00600800, 1, 1, WMADMOE. DLL, 6.01.7600.16385
    Indeo® audio software, 0 x 00500000, 1, 1, iac25_32.ax, 2.00.0005.0053
    IAC2, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    IMA ADPCM, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    PCM, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    Microsoft ADPCM, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    GSM 6.10, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    Messenger Audio Codec, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    CCITT A - Law, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    CCITT u - Law, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514
    MPEG Layer-3, 0 x 00200000, 1, 1, quartz.dll, 6.06.7601.17514

    Audio Capture sources:
    Internal MIC (IDT high Definiti, 0 x 00200000, 0, 0, qcap.dll, 6.06.7601.17514)
    External microphone (IDT high Definiti, 0 x 00200000, 0, 0, qcap.dll, 6.06.7601.17514)
    Stereo mix (IDT High Definition, 0 x 00200000, 0, 0, qcap.dll, 6.06.7601.17514)

    PBDA CP filters:
    PBDA DTFilter, 0 x 00600000, 1, 1, CPFilters.dll, 6.06.7601.17528
    ETFilter, 0 x 00200000 PBDA, 0, 0, CPFilters.dll, 6.06.7601.17528
    PTFilter, 0 x 00200000 PBDA, 0, 0, CPFilters.dll, 6.06.7601.17528

    Midi converters:
    Default MidiOut Device, 0 x 00800000, 1, 0, quartz.dll, 6.06.7601.17514
    Synth, 00200000 x 0, 1, 0, quartz.dll, 6.06.7601.17514 Microsoft GS Wavetable

    WDM Streaming Capture devices:
    0 x 00000000, 0, 0,
    MuxedIn1, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7601.17514
    MuxedIn2, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7601.17514
    0 x 00000000, 0, 0,
    CyberLink Webcam Splitter, 0 x 00200000, 0, 1, ksproxy.ax, 6.01.7601.17514
    HP Webcam-101, 0 x 00200000, 1, 2, ksproxy.ax, 6.01.7601.17514

    WDM Streaming making devices:
    HpOut, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7601.17514
    0 x 00000000, 0, 0,
    0 x 00000000, 0, 0,
    Speaker, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7601.17514

    BDA network providers:
    Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, 6.06.7601.17514 Microsoft ATSC network
    DVBC Microsoft Network Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, 6.06.7601.17514
    Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, network 6.06.7601.17514 Microsoft DVBS
    Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, 6.06.7601.17514 network Microsoft t
    Microsoft Network Provider, 0 x 00200000, 0, 1, MSNP.ax, 6.06.7601.17514

    Video Capture sources:
    CyberLink Webcam Splitter, 0 x 00200000, 0, 1, ksproxy.ax, 6.01.7601.17514
    HP Webcam-101, 0 x 00200000, 1, 2, ksproxy.ax, 6.01.7601.17514

    Multiple instances Codecs VBI Capable:
    The IST Codec, 0 x 00600000, 1, 4, VBICodec.ax, 6.06.7601.17514

    BDA Transport Information converters:
    BDA MPEG2 Transport Information Filter 0 x 00600000, 2, 0, psisrndr.ax, 6.06.7601.17669
    Tables, 0 x 00600000, 1, 0, mpeg2data.ax, 6.06.7601.17514 and MPEG - 2 Sections

    CP/CA BDA filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17528
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17528
    PTFilter, 0 x 00200000, 0, 0, EncDec.dll, 6.06.7601.17528
    XDS Codec, 0 x 00200000, 0, 0, EncDec.dll, 6.06.7601.17528

    WDM Streaming transformations of the Communication:
    Converter, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7601.17514 tee/sink - to the-wells

    Audio converters:
    Speakers and headphones (IDT Hi, 00200000 x 0, 1, 0, quartz.dll, 6.06.7601.17514)
    Communication helmet (IDT, 00200000 x 0, 1, 0, quartz.dll, 6.06.7601.17514)
    DirectSound Device, 0 x 00800000, 1, 0, quartz.dll, default 6.06.7601.17514
    Default WaveOut Device, 0 x 00200000, 1, 0, quartz.dll, 6.06.7601.17514
    DirectSound: Communications headphones (IDT High Definition Audio CODEC), 0 x 00200000, 1, 0, quartz.dll, 6.06.7601.17514
    DirectSound: Speakers and headphones (IDT High Definition Audio CODEC), 0 x 00200000, 1, 0, quartz.dll, 6.06.7601.17514

    ---------------
    EVR power information
    ---------------
    Current value: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (quality)
    Quality indicators: 2576
    Activated:
    Limitation of the force
    That allow half deinterlace
    Allow the scaling
    Decode power usage: 100
    Balanced flags: 1424
    Activated:
    Limitation of the force
    Allow batch processing
    Force half deinterlace
    Force the scaling
    Decode power usage: 50
    PowerFlags: 1424
    Activated:
    Limitation of the force
    Allow batch processing
    Force half deinterlace
    Force the scaling
    Decode power usage: 0

    Hello

    I suggest you to follow the steps in this link and check if it helps:

    http://support.Microsoft.com/kb/303032

     

    Check if that helps.

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