All-in-one HP Officejet 5610: 'solutions HP' icon does not open

Cannot scan. When I click on the HP solutions icon is no longer open to access scanning. I tried to disable the firewall and no difference. I tried to disable the antivirus software. no difference. I've uninstalled and reinstalled the software; no difference. Analyze the results of the doctor: "failure of the test to the front panel. Open solutions HP to change settings"I can not open HP solutions!   I tried pressing the scan on the printer button and get "no scan settings."

Using 'Print Scan Doctor', I get to test the scan that works

"HP solutions" are an application on my apps list. would he have become a blocked list?

Hi @DPB1,

Thank you for using the forum.

You can find the solution here:

http://h30434.www3.HP.com/T5/inkjet-printing/HP-Solution-Center-fails-to-launch-cannot-open-solution-here/m-p/5424438/highlight/true#M515792

Hope that helps.

Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement

Tags: HP Printers

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