all-in-one Officejet 5610: cannot scan

Similar Questions

• All-in-one Officejet 5610: function Scan lost after upgrade to Yosemite

  Lost the ability to analyze after upgrade, print, and copy works. Have already done everything suggested by Double-U-di in the Mac OS 10.10 post Yosemite and HP Printer Support posted on 30/10/2014: checking for updates Apple, printer removed from the queue, add printer back, reset the printing system, removed the HP software, repair disk permissions * manually installed HP printer drivers v3.0 and added to the queue printer. No change, printing & copying ok, but the scanner does not.

  During approval of the repair disk found a number of problems related to printing and presumably repaired, had more to do with the ' should be 80, group is zero ", but others as well.

  Anyone know what I can do, short of buying a new printer? I realize, it's a dinosaur - always attached via the USB port, but she worked just beautifully before the upgrade.

  Hello @DrBucky,

  Welcome to the Forums of HP Support!

  I understand that you are not able to scan from your HP Officejet 5610 all-in-One Printer to your computer Mac OS X 10.10. I would like to help you to solve this problem today. Thank you for all the troubleshooting steps you tried before reaching out for support. You have completed almost all of the recommended steps. However, the order in which the steps have been completed can cause some problems. Therefore, I will be having repeat you some of these measures to ensure that the appropriate driver is being used.

  Step 1: Reset the printing system and uninstalling the driver:

  It is crucial for the repairs we have a clean slate to work with. Therefore, I'll take you reset the printing system and Uninstall the drivers for your HP Officejet. Please click here for instructions on how to perform the reset and uninstall. Once the site opens, select the drop-down list for 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9'. Then, please follow the steps in the method 1 and method 2.

  Once steps have been taken, please proceed to the next step.

  Step 2: Check and repair your Mac disk permissions:

  It is very important to perform the audit before the repair. By running the check first, questions are found. Once all questions are found the repair process will correct these problems. By repairing just without checking first, questions may be missed.

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Manually install the driver Package:

  Please click here to manually download the package from Apple to HP v3.0 printer driversupdate. Once the site opens click on the download button at the top. Follow the instructions on the screen to install the driver package.

  Step 4: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 5: Add the device:
  

  1. click on the menu of Apple , then Preferences System.

  2. click on Print & Scan and then check if the name of your printer appears in the printer list.

  3. click on the name of your printer, click the sign minus (), then remove the printer.

  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.

  5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Officejet driver is selected.

  

  6. click Add to add the printer to the list.

  -Source

  Once your printer is properly added to, please try to scan the image. For instructions on the three supported methods of scanning without HP software please click here. The support document indicates that it is for Mac OS X 10.8 but the steps are the same for Mac OS X 10.10.

  Please let me know if a retry of the procedure described in this new order solves your problem of scan. Good luck!

• All-in-one Officejet 5610: lost all ability to scan after operating system upgrade

  Hello

  First post.

  Tried to implement everything. Need for new perspective or someone just told me that the printer/scanner is not taken in charge any longer.

  Recently updated to OS 10.8.5 as well as extra memory.

  Have scanner only for the work of the company.

  The scanner just stopped working after update of HP software. I don't remember version. Nevertheless, today I removed all HD and started around, but nothing works.

  Start over means, I downloaded a new driver and the patch.

  Using a HP scanning Application. Now that the application does not appear even on the computer.

  Let's start with some basic questions and then go from there:

  Neither HP or HP scanning Application utility are now on the hard disk after you follow the instructions from HP to delete.

  What I need the original disks and to reinstall the software from it or can those be online?

  Thank you.

  Mike

  Follow-up.

  Tried this approach (see link), but the all-in-one Officejet 5610 is not listed. I suspect the printer/scanner in is no longer supported?

  THX!

  http://www.MethodShop.com/2013/12/HP-utility-install.shtml

  Second follow-up:

  I understand how to use of Apple's Image Capture application as a workaround. Not as friendly as HP Scan.

  Unless someone can tell me the HP and HP Scan utility always work in OS 10.8.5 for the 5100, I guess that will be sufficient.

  Thank you.

  Hello

  For Mountain Lion, your printer software is provided via Apple Software Update.

  Follow the steps below under "Use Apple Image Capture" to scan with the Officejet 5610 on your operating system:

  http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04788799/

  If you are having problems scanning, be sure to follow these documents to install the latest drivers from Apple Software Update:

  http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04510394/

• new computer with windows 8. scanner of HP all-in-one officejet 5610 worked but is now in offline mode.

  I have a new Dell with windows 8.  hp officejet 5610 all-in-one seemed fine, and I could scan and print.  Now, I can scan is no longer.  charms - settings - change the settings of Pc - peripheral watch HP Office Jet 5600 offline!

  He could have an update query of some software that I have authorized.  Maybe that's my problem?  How can I fix it?

  Thank you

  Hello

  Please download the drivers and Softeware full functionality from the following link and install it on your Dell:

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4132&LC=en&cc=au&DLC=en&sw_lang=&product=441125#n195

  Kind regards.

• All-in-one OfficeJet 5610: HP OfficeJet 5610 all-in-one driver for Windows Server 2003 standard edition

  Named for the installation of the driver for Windows Server 2003 standard edition for the printer model HP OfficeJet 5610 all-in-one.

  Hello

  The HP Officejet 5610 compatible only with client operating systems, it is incompatible with any OS Server 2003 or 2008.

  You can find the printer specs below:

  http://support.HP.com/us-en/document/c00420495

  Shlomi

• Officejet 5610: Need software for the all-in-one Officejet 5610 on Windows 7 64 bit

  We have an Officejet 5610 all-in-One that we bought when we always used Windows XP.  We bought a new computer with Windows 7 64 bit and I was wondering what are our options to acquire the appropriate software. We can order a replacement disc, if it is necessary, but wanted to know if there was another option first. What we need is the ink levels monitoring program management system, etc. We do need the other stuff. Thank you.

  Hi there @PaulD_0459 , welcome in the community

  You won't have to order a new drive to install your Officejet 5610 on your new Windows 7 system.

  You can download and run the installation from a download. Here is the direct link to that get you there and get started: HP Deskjet and Officejet full feature software and drivers

  I hope that you, helps to have a wonderful day

• Officejet 5610: Printer all-in-one Officejet 5610 laptop

  Until yesterday, I had the printer all-in-one HP Officejet 5610 installed on my PC (Windows 7). Now he's disappeared! When I try to install a new driver, it seems to download and install, but I'm not and it does not appear in devices and printers.

  Hi @Casona,

  Welcome to the Forums of HP Support! I see by your post that the printer does not appear the window devices and printers, even after reinstalling the software. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I would say to restore your computer to an earlier time when everything worked correctly, System Restore for Windows 7

  Please let me know the results and if there is anything else I can help you. Thank you.

• Cannot scan all-in-one Officejet 5610

  I have my original HP Officejet 5600 Series Photosmart 3100 Series disc for Macintosh, CD version 7.9.0, but can't seem to get the scanning and software ocs backup on my computer. I've recently removed from my hard drive and now can't scan or use my ocs. Help! Is there an update to SnowLeopard I should use? Thank you.

  Never mind. I just found the answer elsewhere on your site:

  "Scanning is now supported with the Apple Preview and Image Capture Applications in Snow Leopard for these devices."

• All-in-one HP 1536dnf: cannot scan from the ADF and glass to a single PDF file

  Hello

  There is a user who needs to scan some papers, but he wanted to do the following:

  -scan of the papers of the ADF

  and

  -scan of glass papers

  and he wanted to merge all this into a single PDF file.

  The announcement of the user he could do before, we implemented a new computer.

  On my side, I did the installation of the drivers and as the default scanning software and indeed the scan works, but once you star scanning from ADF he will not identify any which paper on the glass and displays the message "no book on ADF.

  And when you start scanning from glass it will identify ADF even if there are some papers. Instead, it will scan the same page, if she stays or it will scan empty.

  Well. It became a long text, but any help will be welcome.

  Thanks in advance

  Hello

  It works this way because they are TWO different operations. There are a few free software around which allows us to merge several PDF files into one file. You should probably do this way. The following link is one of them:

  http://www.PDFSam.org/download/

  This free product allows you to divide a large file to many small files (such as the extraction of the chapters of a thick book) and also merge several pdf files into a pdf file.

  Note: use the free.

  Kind regards.

• all-in-one Officejet 4215: cannot clear the printer queue in Windows 8.1

  (Sorry if I am double-posting.  "I'm familiar with the operation of the forums.)

  I have a new computer with windows 8.1 and a HP officejet 4215.  I followed the HP instructions to install the downloaded software of the printer and it says to test the printing: pqtestpage.png - it is now stuck in the print queue and will not erase, if it says it is deleting.  I tried to fix it and he just keeps showing me the same problem.  Can anyone help (I desperately need to do my taxes.)  Thank you.

  Take a look at this link from HP.

• All-in-one Officejet 5610 will not appear fax log

  Just downloaded updated software/driver for Windows 7 64-bit because of this message when you try to view the log of faxes: "C:\Program Files (x 86) \HP\Digital Imaging\bin\hpqmfc11.dll is not designed to run on Windows or it contains an error. Try to install the program by using the original installation media or contact your system administrator or support software provider. ' Error message box is labeled hposfx08.exe - bad Image. Computer will not read the original CD that was installed on the Windows XP computer. Update has not fixed the problem. What should I do? I can't tell whether or not a Fax has been sent.

  Hello, LCSB.

  You can print the scan log from the printer it self.

  Press SETUP > print report > Fax Log.

  If you want to print the Confiramtion then try steps below...

  Press SETUP > print report > Fax of Confirmation : send and receive

  Press SETUP > print report > Fax error report : send and receive

  Kind regards

  Jabzi,

  Help the community by marking this post as a Solution , if it has solved your problem!

  If my post helped you somehow, please click the Blue Star of KUDOS in my name!

  Although I work for HP my messages and responses are mine.

• How to clean a HP all-in-one Officejet 5610 print head?

  I use a HP no. 27 and a HP #22, each one about half full of ink.

  Head cleaning, for normal users, is possible directly in the drivers Windows 7 or any tools provided printer software that is compatible Windows 7.

• All-in-one Officejet 5610: computer said paper jam, printer does not respond

  We had a paper jam, which we is allowed. The printer says there is no jammed paper and printed successfully a self-test.  The table of edge devices and printers said that there is a jam paper and attempts to print just to sit in the queue.  Clicked on the HP Solution Center and it says printer is ready. The printer is okay.  Only the OS seems to have a different opinion.

  Not tried them: (1) open the back door and look for debris. (2) open the Feeder and locate debris.  (3) open front (involves opening door cartridge, unplug the printer and remove the trays) and search for debris.  (4) self test printing.  (5) restart the system.  (6) unplug the printer while and leave unplugged for 60 seconds to force the delivery.  (7) repeat steps 1-4.  No SOAP.

  Have you tried what is obvious.  Turn on the computer and the printer off both.  Now, unplug the printer from the computer.  Turn on the computer and then turn the printer back on.  Now reconnect the printer to the computer.  This assumes that the printer is connected to the computer via usb.  Alternatively, you can try to plug the usb cable into a different port.

• Cannot sweep the all-in-one Officejet 4630

  Hi all - help needed please.

  Recently bought a printer all-in-one Officejet 4630 and had nothing but trouble, set-up and use it. After several attempts to put in place, everything is roughly in order, though I can't yet scan of the control on the machine Panel (I can scan only through "system preferences" under the apple icon).  Whenever I try to scan the engine control panel (and not through system preferences), using either the wireless network (Airscan or whatever it's called) or the USB cable, I have the following message on my laptop screen:

  Task is not available

  The task of "Photo (JPEG)" found on your device is not available on your system. Please select another task.

  The same thing happens if I try to scan to PDF. I use an old (c.2007 MacBook Pro) that runs the OSX10.9.5 Mavericks. Internet connectivity is not a problem because we have the right cable broadband. All I want to do is scan directly from the printer to my computer, preferably using a wireless connection. Help, please.

  Thank you

  Hi @nckbtlr and Happy Halloween!

  I'm sorry to hear about the problems you are having with your Officejet 4630. I understand that you are unable to scan from the front of the printer. I'd be happy to help you with this.

  In the spirit of Halloween, first I have to ask: what did the Mummy to tell the Agent from HP Support?    Let's wrap this case up!

  I suggest to uninstall and reinstall the software. Please follow the instructions below to complete a more comprehensive uninstall than basic uninstall. I know that these steps look long and convoluted, but I made it easy to follow and have confidence that these steps will solve the problem.

  Scrub / uninstall

  • Open the Applications folder > HP or Hewlett-Packard folder > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• All-in-one Officejet J6480: printer Officejet J6480 on Windows 10

  I've owned a printer all-in-one Officejet J6480 for a few years.  I bought a new Lenovo computer several months that came with a free to Windows Update when 10 is which would be published.  I managed to load the J6480 software and everything worked very well, including the scanner.  When Windows 10 came out I upgraded to it and rebooted the printer software and everything worked fine.

  Then about two weeks ago, all the J6480 would do is printed.  When I tried to open the HP Solution Center to scan a document all I had was a 'ping' and the Center does not open.   So I tried to remove all the HP software and re - load.  It would be the load but not completely.  I kept getting the message that "the application you are trying to use has been blocked to open because it could damage your PC or the loss of data. This is because some applications that worked with a previous version of Windows may not work the same way with Windows 10 ".  I do not understand why it worked fine for a few months with 10 windows and now it's incompatible, unless there was an automatic upgrade (Windows 10 or HP) that is now causing the conflict.

  I've uninstalled and reinstalled the software several times but to no avail.  Can anyone suggest a solution?

  Hello

  Please check your history of updates of Windows 10 and remove/uninstall kb3132372

  Note: Microsoft is working with Adobe now:

  https://support.Microsoft.com/en-us/KB/3132372
      
  To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.

  Kind regards.