All-in-one Pavilion 23-Q227C: HP install and download Assistant does not

Whenever my computer starts up, the HP download and install the wizard tries to run to download a driver Realtek (SP74157) and HP Support Assistant (SP71727).  It fails each time, with a pop up that says "installation HP and download Assistant works do not" and the only option is to "close the program".  Don't know if these downloads are important, but their failure every time is, at the very least, a nuisance.

Solutions?

@ericbro

I'm not aware of a program that runs on the HP of other consumer computers that the HPSA who would try to install an update for your driver Audio HP's.

  • If you remove the HP Support Assistant to programs and features,
  • If you stop and restart the computer from a STOP condition (not restart),
  • who should squelch (stop) the HPSA and no subsequent download / install primed by the HPSA

If the process is repeated even after the removal of the program and by completing a cold (boot off) start, then installation must be controlled with other than the HP Support Assistant (as you say).

The Task Manager will appoint the HPSA program when that program (HP Support Assistant) is open (click program and run).

The Task Manager > Details will appoint the program (HPSA) as "HPSF.exe' (executable for the HPSA).

If the HPSA is the process that is continually download and try to install the driver, you might have to search in the list of processes (Task Manager > Performance > resource monitor) and see if you can find the rogue program.

I think that if the driver is to download somewhere on the network, you would see a relative link / address in the resource monitor.

I may have missed something, of course...

If I think of anything else, I'll post.

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Tags: HP Desktops

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