analysis of the issues of b210a

I recently bought a new laptop Dell with Windows 8.je have and have had several years in a HP Photosmart Plus B210a.  My laptop "found" my printer because I never installed; However it does not apparently include the scan.  "I can't locate the scan on the laptop and whenon theprinter, I scan the computer, I get message that needs to enable users of window ' scan tocomputer.  What should I do?

Hi retiredNana,

Welcome to the Forums of HP's Support.  I understand that since the upgrade of your laptop that you are unable to scan using your Photosmart Plus B210a printer.

To use the scan software, you need to install the full software features and drivers for the printer.  When your computer 'found' the printer because Windows comes with a large number of base for different printers drivers.   I would recommend that you follow the steps of the How to find the best Windows 7 or Windows 8 Driver for my printer? document.  It will guide you in the Install Wizard of HP printer download that will help you find the right driver for your printer.

After the installation of the printer, please use the document a 'connection error' or "Computer no. detected" Error Message appears when trying to scan from the printer control panel .  Please follow the steps in the fourth Solution, found in the Windows 8 section and subsection of the network.

If you are having problems with the above, please let me know at what stage things were going wrong and how the printer is currently connected.  Please also let me know if you want to change the method of connection.

Tags: HP Printers

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    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
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    ------------------

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    Parameter [1]: 0000000000000040
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    R11 = fffff8800399eaf8 r12 = fffffa8006fd20a0 r13 = fffff88001077d38
    R14 = 0000000000000000 r15 = fffff88003304f40
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    CURRENT_IRQL: 0

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    EXCEPTION_PARAMETER2: 0000000000000040

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    FOLLOWUP_IP:
    iaStor + 496b 0
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    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers (dbg). 150226-1500) amd64fre

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    fffff880 '0399eac8 00000000' 00000000: 00000000 00000000 "fffff880 '0399eb50 fffffa80' ffffbdfe 00000000'00000030: iaStor + 0x7dbc8

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: iaStor + 496b 0

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: iaStor

    Nom_image: iaStor.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4f29d59c

    STACK_COMMAND: .cxr 0xfffff8800399e0c0; Ko

    FAILURE_BUCKET_ID: X64_0x7E_iaStor + 496b 0

    BUCKET_ID: X64_0x7E_iaStor + 496b 0

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:x64_0x7e_iastor + 496 b 0

    FAILURE_ID_HASH: {638824e4-df44-4f6b-5214-69c6687e1463}

    Follow-up: MachineOwner
    ---------

    Rax = 00000000ffffbdfe rbx = fffffa8008c69728 rcx = 0000000000000000
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    R14 = 0000000000000000 r15 = fffff88003304f40
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    fffff880 ' 01822000 fffff880' 01848000 tunnel tunnel.sys Sat Nov 20 04:51:50 2010 (4CE7A846)
    fffff880 ' 01875000 fffff880' 01968000 ndis ndis.sys Wed Dec 29 00:16:18 2010 (4D1AD232)
    fffff880 '01968000 fffff880' 019c NETIO NETIO 8000. SYS Sat Nov 20 03:23:13 2010 (4CE79381)
    "fffff880 ' 019 c 8000 fffff880 ' 019f3000 ksecpkg ksecpkg.sys Wed Nov 16 22:23:44 2011 (4EC48C50)
    fffff880 '01 a 00000 fffff880' 01a0d000 TDI TDI. SYS Sat Nov 20 03:22:06 2010 (4CE7933E)
    fffff880 '01a0d000 fffff880' 01a1e000 blbdrive blbdrive.sys Fri Jul 13 18:35:59 2009 (4A5BC4DF)
    fffff880'01 has 21000 fffff880'01 c 25000 tcpip tcpip.sys Wed Sep 28 22:43:04 2011 (4E83E948)
    "fffff880 ' 01 c 25000 fffff880 ' 01c6f000 c:\windows\system32\drivers\fwpkclnt fwpkclnt.sys Sat Nov 20 03:21:37 2010 (4CE79321)
    fffff880 '01c6f000 fffff880' 01b 77000 WD wd.sys MON Jul 13 18:19:55 2009 (4A5BC11B)
    "fffff880 ' 01 c 77000 fffff880 ' 01cc3000 volsnap volsnap.sys Thu Feb 24 21:38:18 2011 (4D67242A)
    fffff880 '01cc3000 fffff880' 01ccb000 spldr spldr.sys Mon May 11 11:56:27 2009 (4A0858BB)
    fffff880 '01ccb000 fffff880' 01 05000 rdyboost rdyboost.sys Sat Nov 20 03:43:10 2010 (4CE7982E)
    fffff880 '01 d 05000 fffff880' 01 17000 mup mup.sys MON Jul 13 18:23:45 2009 (4A5BC201)
    fffff880 '01 d 17000 fffff880' 01 20000 hwpolicy hwpolicy.sys Sat Nov 20 03:18:54 2010 (4CE7927E)
    "fffff880 ' 01 d 20000 fffff880 ' 01d2a000 hpdskflt hpdskflt.sys Wed Feb 22 10:30:18 2012 (4F45181A)
    fffff880 '01d2a000 fffff880' 01 64000 fvevol fvevol.sys Sat Nov 20 03:24:06 2010 (4CE793B6)
    "fffff880 ' 01 d 64000 fffff880 ' 01d7a000 disk disk.sys MON Jul 13 18:19:57 2009 (4A5BC11D)
    fffff880 '01d7a000 fffff880' 01daa000 CLASSPNP CLASSPNP. SYS Sat Nov 20 03:19:23 2010 (4CE7929B)
    fffff880 '01db8000 fffff880' 01dc8000 dog of guard watchdog.sys MON Jul 13 18:37:35 2009 (4A5BC53F)
    fffff880 '01dc8000 fffff880' 01dd1000 RDPCDD system32\drivers\rdpcdd.sys MON Jul 13 19:16:34 2009 (4A5BCE62)
    fffff880 '01dd1000 fffff880' 01dda000 rdpencdd rdpencdd.sys Fri Jul 13 19:16:34 2009 (4A5BCE62)
    fffff880 '01dda000 fffff880' 01de3000 rdprefmp rdprefmp.sys Fri Jul 13 19:16:35 2009 (4A5BCE63)
    fffff880 '01de3000 fffff880' 01dee000 Msfs Msfs.SYS MON Jul 13 18:19:47 2009 (4A5BC113)
    fffff880 '01dee000 fffff880' 01dff000 Npfs.SYS NPH MON Jul 13 18:19:48 2009 (4A5BC114)
    fffff880'0281 b 000 fffff880'02933000 btwampfl btwampfl.sys Thu Jan 05 17:14:07 2012 (4F062EBF)
    fffff880 ' 02933000 fffff880' 0293 b 080 HIDPARSE HIDPARSE. SYS MON Jul 13 19:06:17 2009 (4A5BCBF9)
    fffff880 ' 0293 c 000 fffff880' 02954000 BTHUSB BTHUSB.sys Wed Apr 27 22:54:56 2011 (4DB8E510)
    fffff880 ' 02954000 fffff880' 029e0000 bthport BTHUSB Device bthport.sys Wed Apr 27 22:55:07 2011 (4DB8E51B)
    fffff880 '029e0000 fffff880' 029ee000 monitor monitor.sys MON Jul 13 18:38:52 2009 (4A5BC58C)
    fffff880 '029ee000 fffff880' 029fe000 BthEnum BthEnum.sys Fri Jul 13 19:06:52 2009 (4A5BCC1C)
    fffff880 '02-00000 fffff880' 02 has 53000 nwifi nwifi.sys Fri Jul 13 19:07:23 2009 (4A5BCC3B)
    fffff880 '02-53000 fffff880' 02a 66000 o ndisuio ndisuio.sys Sat Nov 20 04:50:08 2010 (4CE7A7E0)
    fffff880 '02-66000 fffff880' 02a7e000 rspndr rspndr.sys Fri Jul 13 19:08:50 2009 (4A5BCC92)
    fffff880 '02a8b000 fffff880' 02af3000 btwavdt btwavdt.sys Wed Dec 14 15:30:32 2011 (4EE91578)
    fffff880 '02af3000 fffff880' 02b4f000 btwaudio btwaudio.sys Thu Jan 05 18:43:37 2012 (4F0643B9)
    fffff880 '02b4f000 fffff880' 02b5d000 btwl2cap btwl2cap.sys Saturday August 27 at 17:58:52 2011 (4E5976AC)
    fffff880 '02b5d000 fffff880' 02b 79000 btwdpan btwdpan.sys Fri Sep 16 18:01:54 2011 (4E73D562)
    fffff880 '02b 79000 fffff880' 02b7ca00 btwrchid btwrchid.sys Wed Dec 14 15:31:21 2011 (4EE915A9)
    fffff880 '02b7d000 fffff880' 02b 96000 HIDCLASS HIDCLASS. SYS sat 20 Nov 04:43:49 2010 (4CE7A665)
    fffff880 '02b 96000 fffff880' 02bb9000 luafv luafv.sys Fri Jul 13 18:26:13 2009 (4A5BC295)
    fffff880 '02bb9000 fffff880' 02bce000 lltdio lltdio.sys Fri Jul 13 19:08:50 2009 (4A5BCC92)
    fffff880 ' 03000000 fffff880' 0300f000 netbios netbios.sys MON Jul 13 19:09:26 2009 (4A5BCCB6)
    fffff880 '0300f000 fffff880' 0302a 000 wanarp wanarp.sys Sat Nov 20 04:52:36 2010 (4CE7A874)
    fffff880 '0302-000 fffff880' 0303e000 termdd termdd.sys Sat Nov 20 05:03:40 2010 (4CE7AB0C)
    fffff880 '0303e000 fffff880' 0308f000 rdbss rdbss.sys Sat Nov 20 03:27:51 2010 (4CE79497)
    fffff880 '0308f000 fffff880' 0309b 000 nsiproxy nsiproxy.sys Fri Jul 13 18:21:02 2009 (4A5BC15E)
    fffff880 '0309b 000 fffff880' 030a 6000 mssmbios mssmbios.sys Fri Jul 13 10:31:18 2009 (4A5BC3BE)
    fffff880 '030-6000 fffff880' 030b 5000 discache discache.sys Fri Jul 13 18:37:18 2009 (4A5BC52E)
    fffff880'030 b 5000 fffff880'030 d 3000 dfsc dfsc.sys Sat Nov 20 03:26:31 2010 (4CE79447)
    fffff880'030e0000 fffff880'03169000 afd afd.sys Sun Apr 24 21:33:58 2011 (4DB4DD96)
    fffff880 ' 03169000 fffff880' 031ae000 netbt netbt.sys Sat Nov 20 03:23:18 2010 (4CE79386)
    fffff880 '031ae000 fffff880' 031b 7000 wfplwf wfplwf.sys Fri Jul 13 19:09:26 2009 (4A5BCCB6)
    fffff880 '031b 7000 fffff880' 031dd000 pacer pacer.sys Sat Nov 20 04:52:18 2010 (4CE7A862)
    fffff880 '031dd000 fffff880' 031f3000 vwififlt vwififlt.sys Fri Jul 13 19:07:22 2009 (4A5BCC3A)
    fffff880 '03e00000 fffff880' 03e24000 HDAudBus HDAudBus.sys Sat Nov 20 04:43:42 2010 (4CE7A65E)
    fffff880 '03e24000 fffff880' 03e70000 RtsBaStor RtsBaStor.sys Fri Dec 28 00:58:29 2011 (4EFABE15)
    fffff880 '03e70000 fffff880' 03e9c000 rfcomm rfcomm.sys MON Jul 13 19:06:56 2009 (4A5BCC20)
    fffff880 '03ebb000 fffff880' 03f7f000 iusb3xhc iusb3xhc.sys Fri Jan 27 03:35:28 2012 (4F226FE0)
    fffff880 '03f7f000 fffff880' 03f80f00 USBD USBD. SYS sat Nov 04 22:43:53 2011 (4EB4B0F9)
    fffff880 '03f81000 fffff880' 03f92000 HECIx64 HECIx64.sys Wed Nov 09 18:52:25 2011 (4EBB2049)
    fffff880 '03f92000 fffff880' 03fa3000 usbehci usbehci.sys Fri Nov 04 22:43:56 2011 (4EB4B0FC)
    fffff880 '03fa3000 fffff880' 03ff9000 USBPORT USBPORT. SYS sat Nov 04 22:44:03 2011 (4EB4B103)
    fffff880 ' 04400000 fffff880' 04409000 Null Null.SYS MON Jul 13 18:19:37 2009 (4A5BC109)
    fffff880 ' 04409000 fffff880' 04410000 a Bleep c:\windows\system32\drivers\beep.sys MON Jul 13 19:00:13 2009 (4A5BCA8D)
    fffff880 ' 04410000 fffff880' 0441e000 vga vga.sys MON Jul 13 18:38:47 2009 (4A5BC587)
    fffff880'0441e000 fffff880'047 c 2000 dump_iaStor dump_iaStor.sys Wed Feb 01 18:15:24 2012 (4F29D59C)
    "fffff880 ' 047 d 6000 fffff880 ' 047fb000 VIDEOPRT VIDEOPRT. SYS MON Jul 13 18:38:51 2009 (4A5BC58B)
    fffff880 ' 04800000 fffff880' 0481 b 000 raspppoe raspppoe.sys MON Jul 13 19:10:17 2009 (4A5BCCE9)
    fffff880'0481 b 000 fffff880'0483 c 000 raspptp raspptp.sys Sat Nov 20 04:52:31 2010 (4CE7A86F)
    fffff880 ' 0483 c 000 fffff880' 04856000 rassstp rassstp.sys Fri Jul 13 19:10:25 2009 (4A5BCCF1)
    fffff880 ' 04856000 fffff880' 04868000 umbus umbus.sys Sat Nov 20 04:44:37 2010 (4CE7A695)
    fffff880 '04868000 fffff880' 048c 2000 usbhub usbhub.sys Fri Nov 04 22:44:27 2011 (4EB4B11B)
    fffff880 '048 c 2000 fffff880' 048d 7000 NDProxy NDProxy.SYS Sat Nov 20 04:52:20 2010 (4CE7A864)
    fffff880'048f8000 fffff880'04998000 Rt64win7 Rt64win7.sys kills Sep 27 09:50:33 2011 (4E81E2B9)
    fffff880 ' 04998000 fffff880' 049bc000 rasl2tp rasl2tp.sys Sat Nov 20 04:52:34 2010 (4CE7A872)
    fffff880'049bc000 fffff880'049 c 8000 ndistapi ndistapi.sys MON Jul 13 19:10 2009 (4A5BCCD8)
    "fffff880 ' 049 c 8000 fffff880 ' 049f7000 ndiswan ndiswan.sys Sat Nov 20 04:52:32 2010 (4CE7A870)
    fffff880 '04-00000 fffff880' 04 has 24000 mrxsmb20 mrxsmb20.sys kills Apr 26 21:39:37 2011 (4DB781E9)
    fffff880 '04-76000 fffff880' 04b3f000 HTTP HTTP.sys Sat Nov 20 03:24:30 2010 (4CE793CE)
    fffff880 '04b3f000 fffff880' 04b5d000 bowser bowser.sys kills Feb 22 22:55:04 (4 649328) 2011
    fffff880 '04b5d000 fffff880' 04b 75000 mpsdrv mpsdrv.sys Fri Jul 13 19:08:25 2009 (4A5BCC79)
    fffff880 '04b 75000 fffff880' 04ba2000 mrxsmb mrxsmb.sys kills Apr 26 21:40:38 2011 (4DB78226)
    fffff880 '04ba2000 fffff880' 04bf0000 mrxsmb10 mrxsmb10.sys Fri Jul 08 21:46:28 2011 (4E17C104)
    "fffff880 ' 04 c 00000 fffff880 ' 04c6e000 SynTP SynTP.sys Thu Mar 01 18:33:26 2012 (4F501556)
    fffff880 '04c6e000 fffff880' 04c7d000 mouclass mouclass.sys MON Jul 13 18:19:50 2009 (4A5BC116)
    fffff880 '04c7d000 fffff880' 04c 81500 CmBatt CmBatt.sys Fri Jul 13 18:31:03 2009 (4A5BC3B7)
    "fffff880 ' 04 c 82000 fffff880 ' 04c8d000 Smb_driver Smb_driver.sys Sat Mar 01 18:34:33 2012 (4F501599)
    fffff880 '04c8d000 fffff880' 04c9a000 accelerometer Accelerometer.sys Wed Feb 22 10:30:18 2012 (4F45181A)
    fffff880 '04c9a000 fffff880' 04ca 3000 wmiacpi wmiacpi.sys Fri Jul 13 18:31:02 2009 (4A5BC3B6)
    fffff880 '04ca 3000 fffff880' 04cb9000 driver intelppm.sys MON Jul 13 18:19:25 2009 (4A5BC0FD)
    fffff880 '04cb9000 fffff880' 04cc4000 irstrtdv irstrtdv.sys Wed Jun 15 13:52:49 2011 (4DF8FF81)
    fffff880'04cc4000 fffff880'04 cd 4000 CompositeBus CompositeBus.sys Sat Nov 20 04:33:17 2010 (4CE7A3ED)
    fffff880 ' 04 cd 4000 fffff880' 04cd9f80 clwvd clwvd.sys kills Jul 27 20:13:47 2010 (4C4F844B)
    fffff880 '04cda000 fffff880' 04cdf200 ksthunk ksthunk.sys Fri Jul 13 19:00:19 2009 (4A5BCA93)
    fffff880 '04ce0000 fffff880' 04cf6000 AgileVpn AgileVpn.sys Fri Jul 13 19:10:24 2009 (4A5BCCF0)
    fffff880 '04cf6000 fffff880' 04cf7480 swenum swenum.sys MON Jul 13 19:00:18 2009 (4A5BCA92)
    fffff880'04cf9000 fffff880'05183000 bcmwl664 bcmwl664.sys Wed Sep 26 21:45:09 2011 (4EA8C5B5)
    fffff880 ' 05183000 fffff880' 05190000 vwifibus vwifibus.sys Fri Jul 13 19:07:21 2009 (4A5BCC39)
    fffff880 ' 05190000 fffff880' 051ae000 i8042prt i8042prt.sys MON Jul 13 18:19:57 2009 (4A5BC11D)
    fffff880 '051ae000 fffff880' 051bd000 kbdclass kbdclass.sys MON Jul 13 18:19:50 2009 (4A5BC116)
    fffff880'051bd000 fffff880'05200000 ks ks.sys Sat Nov 20 04:33:23 2010 (4CE7A3F3)
    fffff880 ' 05600000 fffff880' 05656000 IntcDAud IntcDAud.sys kills Dec 06 05:23:07 2011 (4EDDFB1B)
    fffff880 ' 05656000 fffff880' 05662000 Dxapi Dxapi.sys Fri Jul 13 18:38:28 2009 (4A5BC574)
    fffff880 ' 05662000 fffff880' 05670000 crashdmp crashdmp.sys Fri Jul 13 19:01:01 2009 (4A5BCABD)
    fffff880 ' 05670000 fffff880' 05683000 dump_dumpfve dump_dumpfve.sys Fri Jul 13 18:21:51 2009 (4A5BC18F)
    fffff880 ' 05683000 fffff880' 056 a 0000 usbccgp usbccgp.sys Fri Nov 04 22:44:06 2011 (4EB4B106)
    fffff880'056 has 0000 fffff880'056 cd 280 usbvideo usbvideo.sys Sat Nov 20 04:44:34 2010 (4CE7A692)
    fffff880 '056e6000 fffff880' 0576e000 stwrt64 stwrt64.sys Mon Feb 13 22:26:45 2012 (4F39E285)
    fffff880 '0576e000 fffff880' 057ab000 portcls portcls.sys MON Jul 13 19:06:27 2009 (4A5BCC03)
    fffff880'057ab000 fffff880'057 cd 000 drmk drmk.sys MON Jul 13 20:01:25 2009 (4A5BD8E5)
    fffff880 ' 057 cd 000 fffff880' 057f9000 bcbtums bcbtums.sys Thu Jan 26 12:49:03 2012 (4F21A01F)
    fffff880 '05e67000 fffff880' 05f0d000 peauth peauth.sys Fri Jul 13 20:01:19 2009 (4A5BD8DF)
    fffff880 '05f0d000 fffff880' 05f18000 secdrv secdrv. SYS kills Sep 13 08:18:38 2006 (4508052E)
    fffff880 '05f18000 fffff880' 05f49000 srvnet c:\windows\system32\drivers\srvnet.sys Thu Apr 28 22:05:35 2011 (4DBA2AFF)
    fffff880 '05f49000 fffff880' 05f5b000 tcpipreg c:\windows\system32\drivers\tcpipreg.sys Sat Nov 20 04:51:48 2010 (4CE7A844)
    fffff880'05f5b000 fffff880'05 fc 4000 srv2 srv2.sys Thu Apr 28 22:05:46 2011 (4DBA2B0A)
    fffff880 ' 06069000 fffff880' 06101000 srv srv.sys Thu Apr 28 22:06:06 2011 (4DBA2B1E)
    fffff880 ' 06101000 fffff880' 06122000 WudfPf WudfPf.sys Sat Nov 20 04:42:44 2010 (4CE7A624)
    fffff880 ' 06122000 fffff880' 06193000 SYMDS64 SYMDS64. SYS Mon May 16 17:15:03 2011 (4DD1A1E7)
    fffff880 '06193000 fffff880' 061c 1000 ccSetx64 ccSetx64.sys Fri Nov 04 17:05:25 2011 (4EB461A5)
    fffff880 ' 07895000 fffff880' 079 a 6000 SYMEFA64 SYMEFA64. SYS Tue 22 Nov 18:49:28 2011 (4ECC4318)
    fffff880 ' 08400000 fffff880' 08431000 Ironx64 Ironx64.SYS Mon Nov 14 20:00:53 2011 (4EC1C7D5)
    fffff880 ' 08431000 fffff880' 084e8000 Sftfslh Sftfslh.sys Wed Dec 02 18:55:48 2009 (4B170C94)
    fffff880'0853f000 fffff880'08577000 SYMEVENT64x86 SYMEVENT64x86.SYS kills Nov 22 12:30:48 2011 (4ECBEA58)
    fffff880 ' 08577000 fffff880' 0858 c 000 SRTSPX64 SRTSPX64. SYS Tue Nov 22 17:52:20 2011 (4ECC35B4)
    "fffff880 ' 0858 c 000 fffff880 ' 085f8000 SYMNETS SYMNETS. SYS sat 12 Nov 15:11:53 2011 (4EBEE119)
    fffff880 ' 08689000 fffff880' 087 a 8000 BHDrvx64 BHDrvx64.sys Wed Nov 23 13:32:10 2011 (4ECD4A3A)
    fffff880 '087-8000 fffff880' 087f5000 Sftplaylh Sftplaylh.sys Wed Dec 02 18:55:40 2009 (4B170C8C)
    fffff880 '08-00000 fffff880' 08a7d000 IDSVia64 IDSVia64.sys kills Nov 22 14:23:23 2011 (4ECC04BB)
    fffff880 '08ac9000 fffff880' 08ad4000 Sftvollh Sftvollh.sys Wed Dec 02 18:55:23 2009 (4B170C7B)
    fffff880 '08ad4000 fffff880' 08adf000 Sftredirlh Sftredirlh.sys Wed Dec 02 18:55:52 2009 (4B170C98)
    fffff880 '08af3000 fffff880' 08bb2000 SRTSP64 SRTSP64. SYS Tue Nov 22 17:52:13 2011 (4ECC35AD)
    fffff880 '08bb2000 fffff880' 08bd2000 ENG64 ENG64. SYS Fri Jul 29 08:17:51 2011 (4E32B2FF)
    "fffff880 ' 08 c 04000 fffff880 ' 08dfc000 EX64 EX64. SYS Fri Jul 29 08:15:11 2011 (4E32B25F)
    fffff880 '0f452000 fffff880' 10254f80 igdkmd64 igdkmd64.sys kills Feb 14 12:47:30 2012 (4F3AAC42)
    fffff880 ' 10255000 fffff880' 1028 b 000 fastfat fastfat. SYS MON Jul 13 18:23:28 2009 (4A5BC1F0)
    fffff880'1028 b 000 fffff880'10380000 dxgkrnl dxgkrnl.sys Mon Aug 22 21:54:11 2011 (4E531653)
    fffff880 '10380000 fffff880' 103c 6000 dxgmms1 dxgmms1.sys Mon Aug 22 21:53:14 2011 (4E53161A)
    fffff960 '000e0000 fffff960' 003f4000 win32k win32k.sys unavailable (00000000)
    fffff960 ' 00470000 fffff960' a 0047, 000 TSDDD TSDDD.dll unavailable (00000000)
    fffff960 ' 00700000 fffff960' 00727000 cdd c:\windows\system32\cdd.dll unavailable (00000000)

    Unloaded modules:
    fffff880 '08-98000 fffff880' 08ac9000 WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00031000
    fffff880 '08a7d000 fffff880' 08a 98000 USBSTOR. SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0001 B 000
    fffff880 ' 07824000 fffff880' 07895000 spsys.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00071000
    "fffff880 ' 084 c 2000 fffff880 ' 0853f000 IDSVia64.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0007D 000
    fffff880 '01daa000 fffff880' 01db8000 crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0000E000
    fffff880'0441f000 fffff880'047 c 3000 dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 003A 4000
    fffff880 '047 c 3000 fffff880' 047d 6000 dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00013000
    fffff880 ' 047 d 6000 fffff880' 04800000 cdrom.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0002A, 000

    Hi Vijya Kumari / Gary / other.

    UPDATE

    I gave up watching the issue myself. I ended up taking the computer to the tech shop where the person changed the hard drive. Its been a few days now and it seems to work very well so the problem was the hard drive in this case!

    Anyone reading the post... FYI, I did through hard drive check 3 times (it took 2-3 hours each time) and my hard drive had the control each time. I asked the tech shop person and he mentioned that it is sometimes possible that the hard drive would be to control but is faulty. It is a little advice for those who are the rescue disk problem devices in my case being given the hard drive passed the test I have excluded hard and ended up paying $ 100 hard disk $ 40: (.)

    Thank you

    Amit

  • 0x8004fe21 - "this computer is not running Windows" - KB3024777 update does not resolve the issue

    Hello

    My Windows 7 has been giving me some problems lately. I get messages that "this computer is not running genuine Windows" (0x8004fe21). I'm running a genuine version of windows, and when I check the properties of my computer, it tells my that I have in fact validated my copy of Windows 7.

    I also had a problem when new updates to Windows Update settle not and after a few google searches, I have concluded that this must have been caused by bad KB3004394 update.

    It has been suggested that I deleted this update, but it did not show anywhere under installed updates.
    It has also been suggested that I downloaded the patch of "quick fix" KB3024777, which is supposed to remove the faulty update.
    I did, and since then, the issue of windows updates has been resolved. Again installing the updates of windows, but I still get messages I'm not authentic Windows.

    In addition, I tried all sorts of things, I found in online forums, but I don't remember exactly what those who were, because most of them were things that I didn't understand.

    Maybe you guys can help. Thank you in advance!

    I was told to run MGDiag and post the results here so here go us:

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0
    Code of Validation caching online: 0x0
    Windows product key: *-* - QCPVQ - KHRB8-RMV82
    Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
    Windows product ID: 00359-OEM-8992687-00095
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {DFF68C19-1503-487E-A692-8C435EF12F1F} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.150316 - 1654
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {DFF68C19-1503-487E-A692-8C435EF12F1F}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-RMV8200359-OEM-8992687-000952S-1-5-21-3113075717-3854388810-3852344427Dell Inc.. L421X XPS Dell Inc.. A14 20130522000000.000000 + 00011A80F00018400FE04130409Malay Peninsula Standard Time(GMT+08:00)03DELL CL09 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1043-7601.0000-1052015
    Installation ID: 019613804902779735492485549691725206407303392291262906
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: RMV82
    License status: licensed
    Remaining Windows rearm count: 2
    Trust time: 19/04/2015-16:10:57

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000000000
    Event timestamp: 4:15:2015 22:03
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
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    Current Hash HWID: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAln3yCEagjqxGq8ILYPbwHZ5vvtyWYw ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
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    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
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    CL09 DELL APIC
    CL09 DELL FACP
    DBGP DELL CL09
    HPET DELL CL09
    STARTING DELL CL09
    CL09 MCFG DELL
    TCPA DELL CL09
    CL09 DELL SLIC
    CL09 DELL UEFI
    ASF! REFERENCE DELL CL09
    CL09 DELL SLIC
    SSDT CRV COMPAL ORB
    ASPT DELL CL09
    FPDT DELL CL09
    SSDT CRV COMPAL ORB
    SSDT CRV COMPAL ORB
    LAURENCE DELL CL09
    SSDT CRV COMPAL ORB
    SSDT CRV COMPAL ORB

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