analysis of the issues of b210a
I recently bought a new laptop Dell with Windows 8.je have and have had several years in a HP Photosmart Plus B210a. My laptop "found" my printer because I never installed; However it does not apparently include the scan. "I can't locate the scan on the laptop and whenon theprinter, I scan the computer, I get message that needs to enable users of window ' scan tocomputer. What should I do?
Hi retiredNana,
Welcome to the Forums of HP's Support. I understand that since the upgrade of your laptop that you are unable to scan using your Photosmart Plus B210a printer.
To use the scan software, you need to install the full software features and drivers for the printer. When your computer 'found' the printer because Windows comes with a large number of base for different printers drivers. I would recommend that you follow the steps of the How to find the best Windows 7 or Windows 8 Driver for my printer? document. It will guide you in the Install Wizard of HP printer download that will help you find the right driver for your printer.
After the installation of the printer, please use the document a 'connection error' or "Computer no. detected" Error Message appears when trying to scan from the printer control panel . Please follow the steps in the fourth Solution, found in the Windows 8 section and subsection of the network.
If you are having problems with the above, please let me know at what stage things were going wrong and how the printer is currently connected. Please also let me know if you want to change the method of connection.
Tags: HP Printers
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Hello
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1. is there a limit on the number of wireless devices, I can connect to the printer?
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Is this likely to be a problem with the ADF?
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Hi @Chrissy_61,
Welcome to the HP Support forum.
I understand that you have purchased a HP Officejet 5740 e-all-in-one printer you have connected wireless to a 10 PC Windows, but also an iPhone 6 and a notebook. I will be happy to answer your questions about the limits to the number of wireless devices that can be connected and the output of the ADF is slightly biased.
There is no real limit to the number of wireless devices can connect to the printer. Devices are actually connecting to the printer on the wireless network of your router, so that it really on the number of the router wireless connections can handle. I've seen some cheaper model routers handle 5 wireless comfortably, but once again, it is more on the router and what are wireless devices on the network the router wireless.
For the unbalanced output when using the issue of the ADF, you definitely want that paper is loaded properly, and the paper guides are to the edge of the sides of the paper without being so tight that it is originally the paper not to remain flat in the ADF. If you have problems tilt when using the ADF, here is a document that can help - the ADF (ADF) documents do not choose paper. It is a generic document that covers all the printers with ADFs.
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I use Windows Fax & Scan to scan our medical records in a folder marked. I have a HP LaserJet Pro 400 MFP. I had no problems until a couple of days, the connection has been lost. I get a box that says: "a problem prevented this document be scannned." I don't know how to solve this problem. Any suggestions?
Hi Thurman,
You did changes to the computer before the show?
Enable or disable the Windows Fax Scan & and check the issue.Turn on or off windows:http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-features-on-or-off
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Method 2:
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sfc/scannow
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How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html==========================================================
After the foregoing:
References to Vista also apply to Windows 7.
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Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
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a Mr Fixit
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Setup after booting from the DVD (AHCI)
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manufacturer of device to see if there is a firmware or drivers for your drive if necessary.===============================
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
-----------------------------------------------------------------------
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The analysis of the dump file support
Hello
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Amit.
0: kd > .sympath srv * c:\symbols* http://msdl.microsoft.com/download/symbols
Symbol search path is: srv * c:\symbols* http://msdl.microsoft.com/download/symbols
Expanded the symbol search path is: srv * c:\symbols* http://msdl.microsoft.com/download/symbolsSymbol of validation of the path summary *.
Location of response time (ms)
Deferred srv * c:\symbols* http://msdl.microsoft.com/download/symbols
0: kd > .reload!; analyze - v; lmnt; r; kV. logclose; q
Loading the kernel symbols
...............................................................
................................................................
..............................................
Loading user symbols
Loading unloaded module list
........
WARNING: Unable to verify timestamp for iaStor.sys
ERROR: Module load completed but symbols can be loaded for iaStor.sysSummary of the symbol load error *.
Name of the module error
iaStor no data are available: srv * c:\symbols* http://msdl.microsoft.com/download/symbolsYou can solve most symbol related issues by turning the symbol loading diagnostics (! sym noisy) and repeating the command that caused the symbols to load.
You should also check that your symbol search path (.sympath) is correct.
*******************************************************************************
* *
* Bugcheck analysis *.
* *
*******************************************************************************SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
It is a very common bugcheck. Usually the PIN address of exception
the driver/function that caused the problem. Always note this address
and the date of the picture link / driver that contains this address.
Some common problems are the exception code 0 x 80000003. This means a hard
coded breakpoint or assertion was hit, but this system has been started
/ /NODEBUG. It is not supposed to happen as developers should never have
breakpoints coded hard in retail code, but...
In this case, make sure a debugger must be connected and the
system startup/DEBUG. This will we will see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, unhandled exception code
Arg2: fffff8800109c6b0, the address that the exception occurred at
Arg3: fffff8800399e868, address of Exception report
Arg4: fffff8800399e0c0, address of the context recordDebugging information:
------------------EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - the instruction at 0 x % lx 08 referenced memory at 0 x % 08 lx. The memory could not be %s.
FAULTING_IP:
iaStor + 496b 0
fffff880'0109c6b0 488b4d40 mov rcx, qword ptr [rbp + h 40]EXCEPTION_RECORD: fffff8800399e868-(.exr 0xfffff8800399e868)
. EXR 0xfffff8800399e868
ExceptionAddress: fffff8800109c6b0 (iaStor + 0x00000000000496b0)
ExceptionCode: c0000005 (access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter [0]: 0000000000000000
Parameter [1]: 0000000000000040
Attempt to read from address 0000000000000040BACKGROUND: fffff8800399e0c0--(.cxr 0xfffff8800399e0c0; r)
. CXR 0xfffff8800399e0c0; r
Rax = 00000000ffffbdfe rbx = fffffa8008c69728 rcx = 0000000000000000
RDX = fffff8800399eac0 rsi = rdi = fffffa8008631bc0 fffffa800b9f8198
RIP = fffff8800109c6b0 rsp = fffff8800399eaa0 rbp = 0000000000000000
R8 = fffffa8008c681c8 r9 = 0000000000000040 r10 = 0000000000004212
R11 = fffff8800399eaf8 r12 = fffffa8006fd20a0 r13 = fffff88001077d38
R14 = 0000000000000000 r15 = fffff88003304f40
iopl = 0 nv up ei pl zr po nc
CS = 0010 ss = 0018 ds = 002 b're = 002 b fs = 0053 gs = 002 b efl = 00010246
iaStor + 0x496b0:
fffff880 '0109c6b0 488b4d40 mov rcx, qword ptr [rbp + 40 h] ss:0018:00000000' 00000040 =?
Last set context:
Rax = 00000000ffffbdfe rbx = fffffa8008c69728 rcx = 0000000000000000
RDX = fffff8800399eac0 rsi = rdi = fffffa8008631bc0 fffffa800b9f8198
RIP = fffff8800109c6b0 rsp = fffff8800399eaa0 rbp = 0000000000000000
R8 = fffffa8008c681c8 r9 = 0000000000000040 r10 = 0000000000004212
R11 = fffff8800399eaf8 r12 = fffffa8006fd20a0 r13 = fffff88001077d38
R14 = 0000000000000000 r15 = fffff88003304f40
iopl = 0 nv up ei pl zr po nc
CS = 0010 ss = 0018 ds = 002 b're = 002 b fs = 0053 gs = 002 b efl = 00010246
iaStor + 0x496b0:
fffff880 '0109c6b0 488b4d40 mov rcx, qword ptr [rbp + 40 h] ss:0018:00000000' 00000040 =?
. CXR
Reset the default scopeCUSTOMER_CRASH_COUNT: 1
Nom_processus: System
CURRENT_IRQL: 0
Error_code: (NTSTATUS) 0xc0000005 - the instruction at 0 x % lx 08 referenced memory at 0 x % 08 lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000040
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebb100
GetUlongFromAddress: cannot read fffff80002ebb1c0
0000000000000040 non paged poolFOLLOWUP_IP:
iaStor + 496b 0
fffff880'0109c6b0 488b4d40 mov rcx, qword ptr [rbp + h 40]BUGCHECK_STR: 0X7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers (dbg). 150226-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffffa8008631bc0 to fffff8800109c6b0
STACK_TEXT:
fffff880 '0399eaa0 fffffa80' 08631bc0: fffffa80 ' 0b9f8198 fffffa80 '0b9f8180 fffffa80' 07fa61c8 fffff880 ' 010d0bc8: iaStor + 0x496b0
fffff880 '0399eaa8 fffffa80' 0b9f8198: fffffa80'0b9f8180 fffffa80 '07fa61c8 fffff880' 010d0bc8 00000000' 00000000: 0xfffffa80'08631bc0
fffff880 '0399eab0 fffffa80' 0b9f8180: fffffa80 '07fa61c8 fffff880' 010d0bc8 00000000'00000000 00000000'00000000: 0xfffffa80'0b9f8198
fffff880 '0399eab8 fffffa80' 07fa61c8: fffff880 '010d0bc8 00000000'00000000 00000000'00000000 fffff880' 0399eb50: 0xfffffa80'0b9f8180
fffff880 '0399eac0 fffff880' 010d0bc8: 00000000'00000000 00000000'00000000 fffff880 '0399eb50 fffffa80' ffffbdfe: 0xfffffa80'07fa61c8
fffff880 '0399eac8 00000000' 00000000: 00000000 00000000 "fffff880 '0399eb50 fffffa80' ffffbdfe 00000000'00000030: iaStor + 0x7dbc8SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: iaStor + 496b 0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: iaStor
Nom_image: iaStor.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4f29d59c
STACK_COMMAND: .cxr 0xfffff8800399e0c0; Ko
FAILURE_BUCKET_ID: X64_0x7E_iaStor + 496b 0
BUCKET_ID: X64_0x7E_iaStor + 496b 0
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x7e_iastor + 496 b 0
FAILURE_ID_HASH: {638824e4-df44-4f6b-5214-69c6687e1463}
Follow-up: MachineOwner
---------Rax = 00000000ffffbdfe rbx = fffffa8008c69728 rcx = 0000000000000000
RDX = fffff8800399eac0 rsi = rdi = fffffa8008631bc0 fffffa800b9f8198
RIP = fffff8800109c6b0 rsp = fffff8800399eaa0 rbp = 0000000000000000
R8 = fffffa8008c681c8 r9 = 0000000000000040 r10 = 0000000000004212
R11 = fffff8800399eaf8 r12 = fffffa8006fd20a0 r13 = fffff88001077d38
R14 = 0000000000000000 r15 = fffff88003304f40
iopl = 0 nv up ei pl zr po nc
CS = 0010 ss = 0018 ds = 002 b're = 002 b fs = 0053 gs = 002 b efl = 00010246
iaStor + 0x496b0:
fffff880 '0109c6b0 488b4d40 mov rcx, qword ptr [rbp + 40 h] ss:0018:00000000' 00000040 =?
Child-SP RetAddr: Args to child: call Site
fffff880 '0399eaa0 fffffa80' 08631bc0: fffffa80 ' 0b9f8198 fffffa80 '0b9f8180 fffffa80' 07fa61c8 fffff880 ' 010d0bc8: iaStor + 0x496b0
fffff880 '0399eaa8 fffffa80' 0b9f8198: fffffa80'0b9f8180 fffffa80 '07fa61c8 fffff880' 010d0bc8 00000000' 00000000: 0xfffffa80'08631bc0
fffff880 '0399eab0 fffffa80' 0b9f8180: fffffa80 '07fa61c8 fffff880' 010d0bc8 00000000'00000000 00000000'00000000: 0xfffffa80'0b9f8198
fffff880 '0399eab8 fffffa80' 07fa61c8: fffff880 '010d0bc8 00000000'00000000 00000000'00000000 fffff880' 0399eb50: 0xfffffa80'0b9f8180
fffff880 '0399eac0 fffff880' 010d0bc8: 00000000'00000000 00000000'00000000 fffff880 '0399eb50 fffffa80' ffffbdfe: 0xfffffa80'07fa61c8
fffff880 '0399eac8 00000000' 00000000: 00000000 00000000 "fffff880 '0399eb50 fffffa80' ffffbdfe 00000000'00000030: iaStor + 0x7dbc8
start end module name
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fffff800 '02c0c000 fffff800' 031f5000 nt ntkrnlmp.exe Wed Jun 22 21:53:23 2011 (4E02AAA3)
fffff800 '031f5000 fffff800' 0323e000 hal hal.dll Sat Nov 20 07:00:25 2010 (4CE7C669)
"fffff880 ' 00 c 00000 fffff880 ' 00c5c000 volmgrx volmgrx.sys Sat Nov 20 03:20:43 2010 (4CE792EB)
fffff880'00c5c000 fffff880'00 c 76000 mountmgr mountmgr.sys Sat Nov 20 03:19:21 2010 (4CE79299)
"fffff880 ' 00 c 90000 fffff880 ' 00cdf000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 07:03:51 2010 (4CE7C737)
fffff880 '00cdf000 fffff880' 00cf3000 PSHED PSHED.dll Fri Jul 13 20:32:23 2009 (4A5BE027)
fffff880'00cf3000 fffff880'00 d 51000 CLFS CLFS. SYS MON Jul 13 18:19:57 2009 (4A5BC11D)
fffff880 '00 d 51000 fffff880' 00 d 84000 pci pci.sys Sat Nov 20 03:19:11 2010 (4CE7928F)
fffff880 '00 d 84000 fffff880' 00 d 99000 partmgr partmgr.sys Sat Nov 20 03:20 2010 (4CE792C0)
"fffff880 ' 00 d 99000 fffff880 ' 00da5000 BATTC BATTC. SYS MON Jul 13 18:31:01 2009 (4A5BC3B5)
fffff880 '00da5000 fffff880' 00dba000 volmgr volmgr.sys Sat Nov 20 03:19:28 2010 (4CE792A0)
fffff880 '00e01000 fffff880' 00ec1000 CI CI.dll Sat Nov 20 07:12:36 2010 (4CE7C944)
fffff880 '00ec1000 fffff880' 00f65000 Wdf01000 Wdf01000.sys MON Jul 13 18:22:07 2009 (4A5BC19F)
fffff880 '00f65000 fffff880' 00f74000 WDFLDR WDFLDR. SYS MON Jul 13 18:19:54 2009 (4A5BC11A)
fffff880 '00f74000 fffff880' 00fcb000 ACPI ACPI.sys Sat Nov 20 03:19:16 2010 (4CE79294)
fffff880 '00fcb000 fffff880' 00fd4000 WMILIB WMILIB. SYS MON Jul 13 18:19:51 2009 (4A5BC117)
fffff880 '00fd4000 fffff880' 00fde000 msisadrv msisadrv.sys MON Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880'00fde000 fffff880'00 Feb vdrvroot 000 vdrvroot.sys MON Jul 13 19:01:31 2009 (4A5BCADB)
fffff880 Feb 00'000 fffff880'00ff4000 iusb3hcs iusb3hcs.sys Fri Jan 27 03:37:23 2012 (4F227053)
fffff880 '00ff4000 fffff880' 00ffd000 compbatt compbatt.sys Fri Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880 ' 01000000 fffff880' b 0100 000 amdxata amdxata.sys Fri Mar 19 11:18:18 2010 (4BA3A3CA)
fffff880 ' 01053000 fffff880' 013f7000 iaStor, iaStor.sys Wed Feb 01 18:15:24 2012 (4F29D59C)
fffff880 '01400000 fffff880' 01472000 NMC cng.sys Wed Nov 16 22:23:17 2011 (4EC48C35)
fffff880 ' 01472000 fffff880' 014cf000 iusb3hub iusb3hub.sys Fri Jan 27 03:35:25 2012 (4F226FDD)
fffff880 '014ef000 fffff880' 0153b 000 fltmgr fltmgr.sys Sat Nov 20 03:19:24 2010 (4CE7929C)
fffff880 '0153b 000 fffff880' 0154f000 fileinfo fileinfo.sys MON Jul 13 18:34:25 2009 (4A5BC481)
fffff880 '0154f000 fffff880' 015ad000 msrpc msrpc.sys Sat Nov 20 03:21:56 2010 (4CE79334)
fffff880 '01620000 fffff880' 017c 3000 Ntfs Ntfs.sys Thu Mar 10 21:39:39 2011 (4D79997B)
"fffff880 ' 017 c 3000 fffff880 ' 017de000 ksecdd ksecdd.sys Wed Nov 16 21:48:13 2011 (4EC483FD)
fffff880 '017de000 fffff880' 017ef000 pcw pcw.sys MON Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880 '017ef000 fffff880' 017f9000 Fs_Rec Fs_Rec.sys MON Jul 13 18:19:45 2009 (4A5BC111)
fffff880 ' 01800000 fffff880' 01822000 tdx tdx.sys Sat Nov 20 03:21:54 2010 (4CE79332)
fffff880 ' 01822000 fffff880' 01848000 tunnel tunnel.sys Sat Nov 20 04:51:50 2010 (4CE7A846)
fffff880 ' 01875000 fffff880' 01968000 ndis ndis.sys Wed Dec 29 00:16:18 2010 (4D1AD232)
fffff880 '01968000 fffff880' 019c NETIO NETIO 8000. SYS Sat Nov 20 03:23:13 2010 (4CE79381)
"fffff880 ' 019 c 8000 fffff880 ' 019f3000 ksecpkg ksecpkg.sys Wed Nov 16 22:23:44 2011 (4EC48C50)
fffff880 '01 a 00000 fffff880' 01a0d000 TDI TDI. SYS Sat Nov 20 03:22:06 2010 (4CE7933E)
fffff880 '01a0d000 fffff880' 01a1e000 blbdrive blbdrive.sys Fri Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880'01 has 21000 fffff880'01 c 25000 tcpip tcpip.sys Wed Sep 28 22:43:04 2011 (4E83E948)
"fffff880 ' 01 c 25000 fffff880 ' 01c6f000 c:\windows\system32\drivers\fwpkclnt fwpkclnt.sys Sat Nov 20 03:21:37 2010 (4CE79321)
fffff880 '01c6f000 fffff880' 01b 77000 WD wd.sys MON Jul 13 18:19:55 2009 (4A5BC11B)
"fffff880 ' 01 c 77000 fffff880 ' 01cc3000 volsnap volsnap.sys Thu Feb 24 21:38:18 2011 (4D67242A)
fffff880 '01cc3000 fffff880' 01ccb000 spldr spldr.sys Mon May 11 11:56:27 2009 (4A0858BB)
fffff880 '01ccb000 fffff880' 01 05000 rdyboost rdyboost.sys Sat Nov 20 03:43:10 2010 (4CE7982E)
fffff880 '01 d 05000 fffff880' 01 17000 mup mup.sys MON Jul 13 18:23:45 2009 (4A5BC201)
fffff880 '01 d 17000 fffff880' 01 20000 hwpolicy hwpolicy.sys Sat Nov 20 03:18:54 2010 (4CE7927E)
"fffff880 ' 01 d 20000 fffff880 ' 01d2a000 hpdskflt hpdskflt.sys Wed Feb 22 10:30:18 2012 (4F45181A)
fffff880 '01d2a000 fffff880' 01 64000 fvevol fvevol.sys Sat Nov 20 03:24:06 2010 (4CE793B6)
"fffff880 ' 01 d 64000 fffff880 ' 01d7a000 disk disk.sys MON Jul 13 18:19:57 2009 (4A5BC11D)
fffff880 '01d7a000 fffff880' 01daa000 CLASSPNP CLASSPNP. SYS Sat Nov 20 03:19:23 2010 (4CE7929B)
fffff880 '01db8000 fffff880' 01dc8000 dog of guard watchdog.sys MON Jul 13 18:37:35 2009 (4A5BC53F)
fffff880 '01dc8000 fffff880' 01dd1000 RDPCDD system32\drivers\rdpcdd.sys MON Jul 13 19:16:34 2009 (4A5BCE62)
fffff880 '01dd1000 fffff880' 01dda000 rdpencdd rdpencdd.sys Fri Jul 13 19:16:34 2009 (4A5BCE62)
fffff880 '01dda000 fffff880' 01de3000 rdprefmp rdprefmp.sys Fri Jul 13 19:16:35 2009 (4A5BCE63)
fffff880 '01de3000 fffff880' 01dee000 Msfs Msfs.SYS MON Jul 13 18:19:47 2009 (4A5BC113)
fffff880 '01dee000 fffff880' 01dff000 Npfs.SYS NPH MON Jul 13 18:19:48 2009 (4A5BC114)
fffff880'0281 b 000 fffff880'02933000 btwampfl btwampfl.sys Thu Jan 05 17:14:07 2012 (4F062EBF)
fffff880 ' 02933000 fffff880' 0293 b 080 HIDPARSE HIDPARSE. SYS MON Jul 13 19:06:17 2009 (4A5BCBF9)
fffff880 ' 0293 c 000 fffff880' 02954000 BTHUSB BTHUSB.sys Wed Apr 27 22:54:56 2011 (4DB8E510)
fffff880 ' 02954000 fffff880' 029e0000 bthport BTHUSB Device bthport.sys Wed Apr 27 22:55:07 2011 (4DB8E51B)
fffff880 '029e0000 fffff880' 029ee000 monitor monitor.sys MON Jul 13 18:38:52 2009 (4A5BC58C)
fffff880 '029ee000 fffff880' 029fe000 BthEnum BthEnum.sys Fri Jul 13 19:06:52 2009 (4A5BCC1C)
fffff880 '02-00000 fffff880' 02 has 53000 nwifi nwifi.sys Fri Jul 13 19:07:23 2009 (4A5BCC3B)
fffff880 '02-53000 fffff880' 02a 66000 o ndisuio ndisuio.sys Sat Nov 20 04:50:08 2010 (4CE7A7E0)
fffff880 '02-66000 fffff880' 02a7e000 rspndr rspndr.sys Fri Jul 13 19:08:50 2009 (4A5BCC92)
fffff880 '02a8b000 fffff880' 02af3000 btwavdt btwavdt.sys Wed Dec 14 15:30:32 2011 (4EE91578)
fffff880 '02af3000 fffff880' 02b4f000 btwaudio btwaudio.sys Thu Jan 05 18:43:37 2012 (4F0643B9)
fffff880 '02b4f000 fffff880' 02b5d000 btwl2cap btwl2cap.sys Saturday August 27 at 17:58:52 2011 (4E5976AC)
fffff880 '02b5d000 fffff880' 02b 79000 btwdpan btwdpan.sys Fri Sep 16 18:01:54 2011 (4E73D562)
fffff880 '02b 79000 fffff880' 02b7ca00 btwrchid btwrchid.sys Wed Dec 14 15:31:21 2011 (4EE915A9)
fffff880 '02b7d000 fffff880' 02b 96000 HIDCLASS HIDCLASS. SYS sat 20 Nov 04:43:49 2010 (4CE7A665)
fffff880 '02b 96000 fffff880' 02bb9000 luafv luafv.sys Fri Jul 13 18:26:13 2009 (4A5BC295)
fffff880 '02bb9000 fffff880' 02bce000 lltdio lltdio.sys Fri Jul 13 19:08:50 2009 (4A5BCC92)
fffff880 ' 03000000 fffff880' 0300f000 netbios netbios.sys MON Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880 '0300f000 fffff880' 0302a 000 wanarp wanarp.sys Sat Nov 20 04:52:36 2010 (4CE7A874)
fffff880 '0302-000 fffff880' 0303e000 termdd termdd.sys Sat Nov 20 05:03:40 2010 (4CE7AB0C)
fffff880 '0303e000 fffff880' 0308f000 rdbss rdbss.sys Sat Nov 20 03:27:51 2010 (4CE79497)
fffff880 '0308f000 fffff880' 0309b 000 nsiproxy nsiproxy.sys Fri Jul 13 18:21:02 2009 (4A5BC15E)
fffff880 '0309b 000 fffff880' 030a 6000 mssmbios mssmbios.sys Fri Jul 13 10:31:18 2009 (4A5BC3BE)
fffff880 '030-6000 fffff880' 030b 5000 discache discache.sys Fri Jul 13 18:37:18 2009 (4A5BC52E)
fffff880'030 b 5000 fffff880'030 d 3000 dfsc dfsc.sys Sat Nov 20 03:26:31 2010 (4CE79447)
fffff880'030e0000 fffff880'03169000 afd afd.sys Sun Apr 24 21:33:58 2011 (4DB4DD96)
fffff880 ' 03169000 fffff880' 031ae000 netbt netbt.sys Sat Nov 20 03:23:18 2010 (4CE79386)
fffff880 '031ae000 fffff880' 031b 7000 wfplwf wfplwf.sys Fri Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880 '031b 7000 fffff880' 031dd000 pacer pacer.sys Sat Nov 20 04:52:18 2010 (4CE7A862)
fffff880 '031dd000 fffff880' 031f3000 vwififlt vwififlt.sys Fri Jul 13 19:07:22 2009 (4A5BCC3A)
fffff880 '03e00000 fffff880' 03e24000 HDAudBus HDAudBus.sys Sat Nov 20 04:43:42 2010 (4CE7A65E)
fffff880 '03e24000 fffff880' 03e70000 RtsBaStor RtsBaStor.sys Fri Dec 28 00:58:29 2011 (4EFABE15)
fffff880 '03e70000 fffff880' 03e9c000 rfcomm rfcomm.sys MON Jul 13 19:06:56 2009 (4A5BCC20)
fffff880 '03ebb000 fffff880' 03f7f000 iusb3xhc iusb3xhc.sys Fri Jan 27 03:35:28 2012 (4F226FE0)
fffff880 '03f7f000 fffff880' 03f80f00 USBD USBD. SYS sat Nov 04 22:43:53 2011 (4EB4B0F9)
fffff880 '03f81000 fffff880' 03f92000 HECIx64 HECIx64.sys Wed Nov 09 18:52:25 2011 (4EBB2049)
fffff880 '03f92000 fffff880' 03fa3000 usbehci usbehci.sys Fri Nov 04 22:43:56 2011 (4EB4B0FC)
fffff880 '03fa3000 fffff880' 03ff9000 USBPORT USBPORT. SYS sat Nov 04 22:44:03 2011 (4EB4B103)
fffff880 ' 04400000 fffff880' 04409000 Null Null.SYS MON Jul 13 18:19:37 2009 (4A5BC109)
fffff880 ' 04409000 fffff880' 04410000 a Bleep c:\windows\system32\drivers\beep.sys MON Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880 ' 04410000 fffff880' 0441e000 vga vga.sys MON Jul 13 18:38:47 2009 (4A5BC587)
fffff880'0441e000 fffff880'047 c 2000 dump_iaStor dump_iaStor.sys Wed Feb 01 18:15:24 2012 (4F29D59C)
"fffff880 ' 047 d 6000 fffff880 ' 047fb000 VIDEOPRT VIDEOPRT. SYS MON Jul 13 18:38:51 2009 (4A5BC58B)
fffff880 ' 04800000 fffff880' 0481 b 000 raspppoe raspppoe.sys MON Jul 13 19:10:17 2009 (4A5BCCE9)
fffff880'0481 b 000 fffff880'0483 c 000 raspptp raspptp.sys Sat Nov 20 04:52:31 2010 (4CE7A86F)
fffff880 ' 0483 c 000 fffff880' 04856000 rassstp rassstp.sys Fri Jul 13 19:10:25 2009 (4A5BCCF1)
fffff880 ' 04856000 fffff880' 04868000 umbus umbus.sys Sat Nov 20 04:44:37 2010 (4CE7A695)
fffff880 '04868000 fffff880' 048c 2000 usbhub usbhub.sys Fri Nov 04 22:44:27 2011 (4EB4B11B)
fffff880 '048 c 2000 fffff880' 048d 7000 NDProxy NDProxy.SYS Sat Nov 20 04:52:20 2010 (4CE7A864)
fffff880'048f8000 fffff880'04998000 Rt64win7 Rt64win7.sys kills Sep 27 09:50:33 2011 (4E81E2B9)
fffff880 ' 04998000 fffff880' 049bc000 rasl2tp rasl2tp.sys Sat Nov 20 04:52:34 2010 (4CE7A872)
fffff880'049bc000 fffff880'049 c 8000 ndistapi ndistapi.sys MON Jul 13 19:10 2009 (4A5BCCD8)
"fffff880 ' 049 c 8000 fffff880 ' 049f7000 ndiswan ndiswan.sys Sat Nov 20 04:52:32 2010 (4CE7A870)
fffff880 '04-00000 fffff880' 04 has 24000 mrxsmb20 mrxsmb20.sys kills Apr 26 21:39:37 2011 (4DB781E9)
fffff880 '04-76000 fffff880' 04b3f000 HTTP HTTP.sys Sat Nov 20 03:24:30 2010 (4CE793CE)
fffff880 '04b3f000 fffff880' 04b5d000 bowser bowser.sys kills Feb 22 22:55:04 (4 649328) 2011
fffff880 '04b5d000 fffff880' 04b 75000 mpsdrv mpsdrv.sys Fri Jul 13 19:08:25 2009 (4A5BCC79)
fffff880 '04b 75000 fffff880' 04ba2000 mrxsmb mrxsmb.sys kills Apr 26 21:40:38 2011 (4DB78226)
fffff880 '04ba2000 fffff880' 04bf0000 mrxsmb10 mrxsmb10.sys Fri Jul 08 21:46:28 2011 (4E17C104)
"fffff880 ' 04 c 00000 fffff880 ' 04c6e000 SynTP SynTP.sys Thu Mar 01 18:33:26 2012 (4F501556)
fffff880 '04c6e000 fffff880' 04c7d000 mouclass mouclass.sys MON Jul 13 18:19:50 2009 (4A5BC116)
fffff880 '04c7d000 fffff880' 04c 81500 CmBatt CmBatt.sys Fri Jul 13 18:31:03 2009 (4A5BC3B7)
"fffff880 ' 04 c 82000 fffff880 ' 04c8d000 Smb_driver Smb_driver.sys Sat Mar 01 18:34:33 2012 (4F501599)
fffff880 '04c8d000 fffff880' 04c9a000 accelerometer Accelerometer.sys Wed Feb 22 10:30:18 2012 (4F45181A)
fffff880 '04c9a000 fffff880' 04ca 3000 wmiacpi wmiacpi.sys Fri Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880 '04ca 3000 fffff880' 04cb9000 driver intelppm.sys MON Jul 13 18:19:25 2009 (4A5BC0FD)
fffff880 '04cb9000 fffff880' 04cc4000 irstrtdv irstrtdv.sys Wed Jun 15 13:52:49 2011 (4DF8FF81)
fffff880'04cc4000 fffff880'04 cd 4000 CompositeBus CompositeBus.sys Sat Nov 20 04:33:17 2010 (4CE7A3ED)
fffff880 ' 04 cd 4000 fffff880' 04cd9f80 clwvd clwvd.sys kills Jul 27 20:13:47 2010 (4C4F844B)
fffff880 '04cda000 fffff880' 04cdf200 ksthunk ksthunk.sys Fri Jul 13 19:00:19 2009 (4A5BCA93)
fffff880 '04ce0000 fffff880' 04cf6000 AgileVpn AgileVpn.sys Fri Jul 13 19:10:24 2009 (4A5BCCF0)
fffff880 '04cf6000 fffff880' 04cf7480 swenum swenum.sys MON Jul 13 19:00:18 2009 (4A5BCA92)
fffff880'04cf9000 fffff880'05183000 bcmwl664 bcmwl664.sys Wed Sep 26 21:45:09 2011 (4EA8C5B5)
fffff880 ' 05183000 fffff880' 05190000 vwifibus vwifibus.sys Fri Jul 13 19:07:21 2009 (4A5BCC39)
fffff880 ' 05190000 fffff880' 051ae000 i8042prt i8042prt.sys MON Jul 13 18:19:57 2009 (4A5BC11D)
fffff880 '051ae000 fffff880' 051bd000 kbdclass kbdclass.sys MON Jul 13 18:19:50 2009 (4A5BC116)
fffff880'051bd000 fffff880'05200000 ks ks.sys Sat Nov 20 04:33:23 2010 (4CE7A3F3)
fffff880 ' 05600000 fffff880' 05656000 IntcDAud IntcDAud.sys kills Dec 06 05:23:07 2011 (4EDDFB1B)
fffff880 ' 05656000 fffff880' 05662000 Dxapi Dxapi.sys Fri Jul 13 18:38:28 2009 (4A5BC574)
fffff880 ' 05662000 fffff880' 05670000 crashdmp crashdmp.sys Fri Jul 13 19:01:01 2009 (4A5BCABD)
fffff880 ' 05670000 fffff880' 05683000 dump_dumpfve dump_dumpfve.sys Fri Jul 13 18:21:51 2009 (4A5BC18F)
fffff880 ' 05683000 fffff880' 056 a 0000 usbccgp usbccgp.sys Fri Nov 04 22:44:06 2011 (4EB4B106)
fffff880'056 has 0000 fffff880'056 cd 280 usbvideo usbvideo.sys Sat Nov 20 04:44:34 2010 (4CE7A692)
fffff880 '056e6000 fffff880' 0576e000 stwrt64 stwrt64.sys Mon Feb 13 22:26:45 2012 (4F39E285)
fffff880 '0576e000 fffff880' 057ab000 portcls portcls.sys MON Jul 13 19:06:27 2009 (4A5BCC03)
fffff880'057ab000 fffff880'057 cd 000 drmk drmk.sys MON Jul 13 20:01:25 2009 (4A5BD8E5)
fffff880 ' 057 cd 000 fffff880' 057f9000 bcbtums bcbtums.sys Thu Jan 26 12:49:03 2012 (4F21A01F)
fffff880 '05e67000 fffff880' 05f0d000 peauth peauth.sys Fri Jul 13 20:01:19 2009 (4A5BD8DF)
fffff880 '05f0d000 fffff880' 05f18000 secdrv secdrv. SYS kills Sep 13 08:18:38 2006 (4508052E)
fffff880 '05f18000 fffff880' 05f49000 srvnet c:\windows\system32\drivers\srvnet.sys Thu Apr 28 22:05:35 2011 (4DBA2AFF)
fffff880 '05f49000 fffff880' 05f5b000 tcpipreg c:\windows\system32\drivers\tcpipreg.sys Sat Nov 20 04:51:48 2010 (4CE7A844)
fffff880'05f5b000 fffff880'05 fc 4000 srv2 srv2.sys Thu Apr 28 22:05:46 2011 (4DBA2B0A)
fffff880 ' 06069000 fffff880' 06101000 srv srv.sys Thu Apr 28 22:06:06 2011 (4DBA2B1E)
fffff880 ' 06101000 fffff880' 06122000 WudfPf WudfPf.sys Sat Nov 20 04:42:44 2010 (4CE7A624)
fffff880 ' 06122000 fffff880' 06193000 SYMDS64 SYMDS64. SYS Mon May 16 17:15:03 2011 (4DD1A1E7)
fffff880 '06193000 fffff880' 061c 1000 ccSetx64 ccSetx64.sys Fri Nov 04 17:05:25 2011 (4EB461A5)
fffff880 ' 07895000 fffff880' 079 a 6000 SYMEFA64 SYMEFA64. SYS Tue 22 Nov 18:49:28 2011 (4ECC4318)
fffff880 ' 08400000 fffff880' 08431000 Ironx64 Ironx64.SYS Mon Nov 14 20:00:53 2011 (4EC1C7D5)
fffff880 ' 08431000 fffff880' 084e8000 Sftfslh Sftfslh.sys Wed Dec 02 18:55:48 2009 (4B170C94)
fffff880'0853f000 fffff880'08577000 SYMEVENT64x86 SYMEVENT64x86.SYS kills Nov 22 12:30:48 2011 (4ECBEA58)
fffff880 ' 08577000 fffff880' 0858 c 000 SRTSPX64 SRTSPX64. SYS Tue Nov 22 17:52:20 2011 (4ECC35B4)
"fffff880 ' 0858 c 000 fffff880 ' 085f8000 SYMNETS SYMNETS. SYS sat 12 Nov 15:11:53 2011 (4EBEE119)
fffff880 ' 08689000 fffff880' 087 a 8000 BHDrvx64 BHDrvx64.sys Wed Nov 23 13:32:10 2011 (4ECD4A3A)
fffff880 '087-8000 fffff880' 087f5000 Sftplaylh Sftplaylh.sys Wed Dec 02 18:55:40 2009 (4B170C8C)
fffff880 '08-00000 fffff880' 08a7d000 IDSVia64 IDSVia64.sys kills Nov 22 14:23:23 2011 (4ECC04BB)
fffff880 '08ac9000 fffff880' 08ad4000 Sftvollh Sftvollh.sys Wed Dec 02 18:55:23 2009 (4B170C7B)
fffff880 '08ad4000 fffff880' 08adf000 Sftredirlh Sftredirlh.sys Wed Dec 02 18:55:52 2009 (4B170C98)
fffff880 '08af3000 fffff880' 08bb2000 SRTSP64 SRTSP64. SYS Tue Nov 22 17:52:13 2011 (4ECC35AD)
fffff880 '08bb2000 fffff880' 08bd2000 ENG64 ENG64. SYS Fri Jul 29 08:17:51 2011 (4E32B2FF)
"fffff880 ' 08 c 04000 fffff880 ' 08dfc000 EX64 EX64. SYS Fri Jul 29 08:15:11 2011 (4E32B25F)
fffff880 '0f452000 fffff880' 10254f80 igdkmd64 igdkmd64.sys kills Feb 14 12:47:30 2012 (4F3AAC42)
fffff880 ' 10255000 fffff880' 1028 b 000 fastfat fastfat. SYS MON Jul 13 18:23:28 2009 (4A5BC1F0)
fffff880'1028 b 000 fffff880'10380000 dxgkrnl dxgkrnl.sys Mon Aug 22 21:54:11 2011 (4E531653)
fffff880 '10380000 fffff880' 103c 6000 dxgmms1 dxgmms1.sys Mon Aug 22 21:53:14 2011 (4E53161A)
fffff960 '000e0000 fffff960' 003f4000 win32k win32k.sys unavailable (00000000)
fffff960 ' 00470000 fffff960' a 0047, 000 TSDDD TSDDD.dll unavailable (00000000)
fffff960 ' 00700000 fffff960' 00727000 cdd c:\windows\system32\cdd.dll unavailable (00000000)Unloaded modules:
fffff880 '08-98000 fffff880' 08ac9000 WUDFRd.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00031000
fffff880 '08a7d000 fffff880' 08a 98000 USBSTOR. SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0001 B 000
fffff880 ' 07824000 fffff880' 07895000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00071000
"fffff880 ' 084 c 2000 fffff880 ' 0853f000 IDSVia64.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0007D 000
fffff880 '01daa000 fffff880' 01db8000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000E000
fffff880'0441f000 fffff880'047 c 3000 dump_iaStor.
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 003A 4000
fffff880 '047 c 3000 fffff880' 047d 6000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00013000
fffff880 ' 047 d 6000 fffff880' 04800000 cdrom.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0002A, 000Hi Vijya Kumari / Gary / other.
UPDATE
I gave up watching the issue myself. I ended up taking the computer to the tech shop where the person changed the hard drive. Its been a few days now and it seems to work very well so the problem was the hard drive in this case!
Anyone reading the post... FYI, I did through hard drive check 3 times (it took 2-3 hours each time) and my hard drive had the control each time. I asked the tech shop person and he mentioned that it is sometimes possible that the hard drive would be to control but is faulty. It is a little advice for those who are the rescue disk problem devices in my case being given the hard drive passed the test I have excluded hard and ended up paying $ 100 hard disk $ 40: (.)
Thank you
Amit
-
0x8004fe21 - "this computer is not running Windows" - KB3024777 update does not resolve the issue
Hello
My Windows 7 has been giving me some problems lately. I get messages that "this computer is not running genuine Windows" (0x8004fe21). I'm running a genuine version of windows, and when I check the properties of my computer, it tells my that I have in fact validated my copy of Windows 7.
I also had a problem when new updates to Windows Update settle not and after a few google searches, I have concluded that this must have been caused by bad KB3004394 update.
It has been suggested that I deleted this update, but it did not show anywhere under installed updates.
It has also been suggested that I downloaded the patch of "quick fix" KB3024777, which is supposed to remove the faulty update.
I did, and since then, the issue of windows updates has been resolved. Again installing the updates of windows, but I still get messages I'm not authentic Windows.In addition, I tried all sorts of things, I found in online forums, but I don't remember exactly what those who were, because most of them were things that I didn't understand.
Maybe you guys can help. Thank you in advance!
I was told to run MGDiag and post the results here so here go us:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - QCPVQ - KHRB8-RMV82
Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
Windows product ID: 00359-OEM-8992687-00095
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DFF68C19-1503-487E-A692-8C435EF12F1F} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.150316 - 1654
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{DFF68C19-1503-487E-A692-8C435EF12F1F} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-RMV82 00359-OEM-8992687-00095 2 S-1-5-21-3113075717-3854388810-3852344427 Dell Inc.. L421X XPS Dell Inc.. A14 20130522000000.000000 + 00011A80F00018400FE 0413 0409 Malay Peninsula Standard Time(GMT+08:00) 0 3 DELL CL09 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1043-7601.0000-1052015
Installation ID: 019613804902779735492485549691725206407303392291262906
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: RMV82
License status: licensed
Remaining Windows rearm count: 2
Trust time: 19/04/2015-16:10:57Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
Beyond: 0 x 0000000000000000
Event timestamp: 4:15:2015 22:03
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:--> HWID data
Current Hash HWID: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAln3yCEagjqxGq8ILYPbwHZ5vvtyWYw ==Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
CL09 DELL APIC
CL09 DELL FACP
DBGP DELL CL09
HPET DELL CL09
STARTING DELL CL09
CL09 MCFG DELL
TCPA DELL CL09
CL09 DELL SLIC
CL09 DELL UEFI
ASF! REFERENCE DELL CL09
CL09 DELL SLIC
SSDT CRV COMPAL ORB
ASPT DELL CL09
FPDT DELL CL09
SSDT CRV COMPAL ORB
SSDT CRV COMPAL ORB
LAURENCE DELL CL09
SSDT CRV COMPAL ORB
SSDT CRV COMPAL ORBI don't see anything abnormal in your report - which probably means that the problem is a race condition where your AV is to win the fight for access to certain critical files when the Service for the Protection of software needs to access.
Certainly, it will disappear after a few days.
-
Hi all..
I had this problem for a while now, but now its got to the point where I can't scan anything now or the other.
If I try to click on the HP Solution Center, all I get is a popup saying "error analysis in the file c:\program files (x 86) \hp\digital imaging\bin\hpqscloc\1033.xml.
I had a link to the screen so that I could use my scanner, but now it will not work, and I tried uninstalling and reinstalling every driver HP & file I can find, but I'm not getting anywhere. Any ideas?
IM using a laptop Toshiba Satellite C660D-1 and can connect to my HP Officejet 6500 has more (E710 n) by usb and wireless network.
IM using 64 bit Win 7 Home Premium, Service Pack 1, with an AMD E - 450 APU Radeon HD Graphics and 6 GB of ram.
Its a cell phone works, so reformatting wouldn't the best solution, even if it's as well as I would have originally been.
Any other suggestions would be appreciated
Thanks in advance
Roy
Hi DavRao
Thanks for the answer... Sorry that I won't be back for you so far, I ended up going out on the road all week.
I had already seen the advice below on the first page I've found in research to help, but I forgot to mention that I had already tried.
I have a drive and downloaded another copy of my drivers, but at no time I found L4uninstall.exe
Also, I do not consider the L1, L2 and L3 uninstall that I've seen mentioned previously...
I found the uninslaller on the HP Web sites, and runing it me have once step 1, a second round was stage 2, stage 3, stage 4.
By now, I got desperate and tried everything I thought that could help to remove all traces of services in msconfig, uninstall everything related to HP, I even backed up and then deleted (in desperation) and the entered boot records of HP.
Nothing helps. Uninstall would start to remove the drivers, but just before it finished every time, it would start to recede and that should give up then.
I ran a system restore to before you start tweaking options, etc, just so that everything was back to normal, but still does not...
Then downloaded and installed "Iobit Advanced Uninstaller" (100% free to use)
http://www.iobit.com/advanceduninstaller.php
This allows to uninstall all references of HP and its first rotation used the regular unilstall sequence and didn't, but then he gave me the choice of force uninstall...
He gave me options of backup/backup so that if things went wrong, it could be cancelled... and it all uninstalled... Then authorized registry references and a set much more that I never would have found manually.
After that restart 99% of HP had disappeared... I then used CCleaner (100% free to use)
http://www.Piriform.com/CCleaner
It cleaned all the cookies for leftovers, abandoned the entries in registry etc...
I was on the moon...
HP full software downloaded again, just to be sure, I got later and he ran...
It was the same version that I had often tried to install above all that I had been unable to remove, but this time, the options and the stadiums were completely different, it was as if my laptop had never seen a HP printer before and has been learning new.
Installed perfectly, (with all updates and shopping addons unchecked)
My scanner now works on the whish network wireless its NEVER done in almost 2 years.
All the drivers are up to date, where as before, I often saw up to 10 versions of my printer all the tag errors, even if the printer would work for basic operations...
IM happy now IM 100% healed...
All this thanks to 2 bits of free software that I am now keeping the hand on lol...
Hope this helps someone else with similar issues
Roy
Fan of HP printer, HP software hater
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Hello
I am communicating a robot to LabVIEW (2013) via TCP/IP and sockets. The robot is the server, and LV is the customer.
I start with the target data in this format (in a string):
"[0 ~ 100 ~ 0] ~ [0.96593 ~-0.25882 ~ 0 ~ 0] ~ [1 ~ 0 ~ 0 ~ 0] ~ [150 ~ 50]."
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Sorry for the question of the test
SM
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