Analyzed files do not appear in my analysis

I've recently updated to Windows vista 64 bit to Windows 7 64 bit.  Since upgrading, I'm unable to scan.  The scanning process works very well, but documents do not appear in the Scan My file.  I spent 2 hours on the phone yesterday with a HP tech support person and we went through what could be the problem on Hp circuit.  the printer is a new HP OfficeJet 6500 wireless, but I had the same problem with a previous Photosmart 4280, where scans were working fine before the upgrade.

The conclusion from what HP support team it is that there is a glitch in the program from windows 7 and they suggested that I should just re - install Windows 7 using the upgrade disk that I bought.  Is safe and adequate to just go ahead and do it, or should I do something else beforehand.  Or would I be better to download from Microsoft and install it?  I installed updates all recommended them which have met since I installed Windows 7 a couple of months.  Please notify.

Birgitta

Windows Update has nothing to with the upgrade of Windows.

Your printer manufacturer confirms that your version of software printer installed (s) is supported in Win7 (yet)?

Please repost your question in forum Hardware (AKA devices & drivers) for assistance: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware

Tags: Windows

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