Another BSOD error: IRQL_NOT_LESS_OR_EQUAL

Similar Questions

• Displaying the right information to get a BSOD error help

  When your computer crashes and displays a blue screen there are often very valuable information about the photo that will allow users to help you solve your problem and to know what is causing this blue screen appears.

  Looking at the image at the end of the article you will see two sections highlighted, you will always want to post this information in your forum thread when looking for help she will be the most critical part of troubleshooting. The top tells us what's happening and said background where it goes to. We have just responded to two of the most important issues when you try to solve a problem.

  What's not?

  Where is the problem isolated to?

  Most of the text is quite annoying, but if that's important to you then it may be important for us. We have all seen what looks like a BSOD, but we do not know what your BSOD.

  There are more important questions that you can answer that will help your troubleshoot BSOD error message.

  1. What is your system brand and model? We know that you have an HP computer, but there are tons of computers. We need to know your specific model to ensure you use the appropriate drivers and we recommend the proper drivers.
  2. What is your version of Windows and the Service pack?
  3. Are you running a 64 bit or 32 bit OS?
  4. What is your Internet browser and version?
  5. Does your system use IDE or SATA disk drives?
  6. What virus protection software and current malicious software do you use? Is up to date?
  7. The issue occurred after an interruption of the power supply as an abnormal termination or power failure?
  8. What has changed recently?
  9. Does this happen often you can effectively reproduce the problem? If you can easily reproduce what steps can you take to reproduce the problem.

  Here is a list of the most common mistakes of the BSOD you can see

  • Stop 0 x 00000003 UNSYNCHRONIZED_ACCESS
  • Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x0000001E KMODE_EXCEPTION_NOT_HANDLED
  • Stop 0 x 00000023 FAT_FILE_SYSTEM
  • Stop 0 x 00000024 NTFS_FILE_SYSTEM
  • Stop 0x0000002E DATA_BUS_ERROR
  • Stop 0x0000003F NO_MORE_SYSTEM_PTES
  • Stop 0 x 00000044 MULTIPLE_IRP_COMPLETE_REQUESTS
  • Stop 0 x 00000050 PAGE_FAULT_IN_NONPAGED_AREA
  • Stop 0x0000006B PROCESS1_INITIALIZATION_FAILED
  • Stop 0 x 00000073 CONFIG_LIST_FAILED
  • Stop 0 x 00000074 BAD_SYSTEM_CONFIG_INFO
  • Stop 0 x 00000076 PROCESS_HAS_LOCKED_PAGES
  • Stop 0 x 00000077 KERNEL_STACK_INPAGE_ERROR
  • Stop 0 × 00000079 MISMATCHED_HAL
  • Stop 0x0000007A KERNEL_DATA_INPAGE_ERROR
  • STOP 0x0000007B INACCESSIBLE_BOOT_DEVICE
  • Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
  • Stop 0x0000007F UNEXPECTED_KERNEL_MODE_TRAP
  • Stop 0x0000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED
  • Stop 0x0000009C MACHINE_CHECK_EXCEPTION
  • STOP 0x0000009F DRIVER_POWER_STATE_FAILURE
  • Stop 0x000000BE ATTEMPTED_WRITE_TO_READONLY_MEMORY
  • Stop 0x000000C2 BAD_POOL_CALLER
  • Stop DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000C4
  • Stop 0x000000CA PNP_DETECTED_FATAL_ERROR
  • Stop 0x000000CB DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS
  • Stop 0x000000CE DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS
  • STOP 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x000000D5 DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL
  • Stop 0x000000D8 DRIVER_USED_EXCESSIVE_PTES
  • Stop 0x000000DA SYSTEM_PTE_MISUSE
  • STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
  • Stop 0x000000ED UNMOUNTABLE_BOOT_VOLUME
  • Stop 0x000000F2 HARDWARE_INTERRUPT_STORM
  • Stop 0x000000F4 CRITICAL_OBJECT_TERMINATION
  • Stop 0x000000FC ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
  • STOP 0x000000FE BUGCODE_USB_DRIVER
  • Stop 0xC0000218 UNKNOWN_HARD_ERROR
  • STOP 0xC000021A STATUS_SYSTEM_PROCESS_TERMINATED
  • Stop 0xC0000221 STATUS_IMAGE_CHECKSUM_MISMATCH
  • STOP 0xC0000244 STATUS_AUDIT_FAILED

  

  This thread is purely an informative thread. If you are experiencing a BSOD error please create a new thread ensure you provide information that questions on this thread.

  While many BSOD errors may be troubleshooting-made the same way, there is an amount of many of them and they should be troubleshoot-carried out on their own.

  If you have anything else you want to add or general BSOD issues then you can post them here, but if you ask about anything that requires real troubleshooting it should be in its own thread.

• Blue screen with the error "irql_not_less_or_equal"

  I have a problem I can not correct and hoped someone could help me fix.

  I got a blue screen while I was working on my laptop. I restarted windows and once connected, the office appeared and everything seemed ok, but before I could do anything that I got another blue screen with the error "irql_not_less_or_equal" So now, I have only access in safe mode.

  I tried to restore the system to a previous point, but the same error occurred during windows startup.

  Then I made a backup of my files and tried to use the disk to reboot, but again, I got a blue screen (I don't remember the excact error) after the first loading bar, so noting changed.

  Then I looked at the log files and found that, just before the first crash, an adobe update has been installed. I removed adobe list startup failed, completely remove the adobe doesn't either.

  Also, in safe mode I don't have an internet connection (without wire or cable). Blue screen errors is not always the same, esspesially codes "stop".

  My knowledge of windows is very bad, so I just tried things people recommended on internet. If someone could help me would be great. I deleted all my important files from my laptop so I don't mind lossing just as long as windows functiones correctly again.

  Thank you

  King

  Sorry, but there are way too many mistakes even describe.  You have about 5000 errors of Avast.  I would like to delete it

  

• Error BSOD System_Service_Exception also the Memory_Management BSOD error

  Last year, I built a new computer to coincide with the launch of Windows 7.

  Specifications are the following:

  CPU: core intel i7 920

  RAM: Corsair Dominator TR3X6G1600C8D 3x2GB

  GPU: ATi 5850HD

  Mobo: Asus P6T SE

  OS: Windows 7 Home Premium 64-bit

  For a time, it worked fine, but I started to have problems of gel. They generally produce right after startup, the system could get the extent of loading Messenger, but shortly after, would freeze the mouse and the computer would be completely insensitive. After trying for a few months to get the system to work (and have a wave of 8 weeks where everything worked fine), as well as to test the RAM and even up the motherboard for test sending, I finally gave up and came back to 32-bit of Windows XP. I did it in March, and then until Sunday 24 the computer took place without a hitch. Not a single problem.

  24, I decided to give Windows 7 an another go, with a new drive, I created myself and my own key, as well as remove the Creative sound card, I had used, because a friend suggested that could be the problem.

  For a week the system went very well, however I got a blue screen error 31. Memory_Management. 0x000000001A

  When I restarted from this, the system told me I had 4 GB of RAM, instead of 6 GB. Again, I have played the game for a few hours with only a few hiccups of frame rate. After that I turned off, went out the ram, made sure they were dust, reinserted them and turned on, the system told me I had 6GB again. Just to be safe, I fell memory diagnostic tool Windows 7 #s from 04:30 until about 23:00 the next night. He managed 63 passes and did not find a single error. In the past when I received first freezes, I tested the RAM one by one using memtest86. I placed the RAM in DIMM1 and ran all night, each test would have about 25-30 full passages without errors, so naturally I who ruled out as a cause.

  However tonight, I got another BSOD, it was when the computer was simply idling with a few open programs, namely Firefox, Internet Explorer (maybe, I'm not sure) and Windows Live Messenger. System_Service_Exception. 0x000000003B.

  Reset, I have 4 GB of RAM instead of 6 again.

  I hope someone is able to offer any suggestions as to what I can do at this point. It sems very well as if it was a problem of RAM, but after numerous tests and find no errors in * any * point, I am at my wit's end.

  A failure of this function from NT kernel is linked memory:

  NT! MiPromoteNode + 21

  Nom_image: memory_corruption

  BiosVersion = 0608
  BiosReleaseDate = 11/11/2009
  BaseBoardManufacturer = ASUSTeK Computer Inc..
  BaseBoardProduct = P6T SE

  Please make a update of the BIOS for this version:

  P6T SE 0808 BIOS

  http://www.ASUS.com/product.aspx?P_ID=t4yhK6y9W9o7iQ9E

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• 8 windows multiple BSOD errors

  I had a HARD drive on my system to Windows 7. I wanted to install a SSD and move to Windows 8. I bought a Samsung EVO 250 GB Solid State Drive and have had any other problems with Windows 8. I can still update Windows without having a BSOD. Here is a list of the BSOD errors I received in 24 hours:

  PAGE_FAULT_IN_NONPAGED_AREA (Ntfs.sys) (fltmgr.sys)

  DRIVER_IRQL_NOT_LESS_OR_EQUAL (dxgmms1.sys) (nvlddmkm.sys)

  System_service_exception (no data) (nvlddmkm.sys)

  Each parenthesis is a different phenomenon and there are many others. I don't know if it's my real SSD which is a failure or if the controller is not compatible with Windows 8, or if any other piece of hardware is not. I tried updating, deleting, adding updates, firmware and drivers and nothing is.

  We need the DMP file because it contains the single record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.

  
  

  WE NEED AT LEAST TWO FILES DMP TO SPOT TRENDS AND TO CONFIRM THE DIAGNOSIS.

  
  

  If you're overclocking (pushing components beyond their design) return you to default at least until the crash is resolved. If you don't know what it is that you're probably not overclocking.

  You may be able to get the DMP files without crashing by booting in SafeMode (F8) with networking.

  If you are overclocking stop.  (chances are that if you are unsure if you are, you are not)

  To allow us to help you with symptoms BSOD on your computer, download the contents of your folder "\Windows\Minidump".

  The procedure:

  * Copy the contents of \Windows\Minidump to another location (temporary) somewhere on your machine.

  * Zip up the copy (compress)

  * Please download to a service like Skydrive or "Rapidshare" to share files and put a link to them in your answer.

  Link to find out how to download below.

  http://www.WikiHow.com/use-SkyDrive

  To ensure the minidumps are enabled:

  * Click Start, in the search box, type: sysdm.cpl, press ENTER.

  * On the Advanced tab, click Startup and recovery... Settings button.

  * Make sure that automatically restart is unchecked.

  * Under the writing debugging information header, select image partial memory (256 KB) in the list box drop-down (varies from 256kb).

  * Ensure to that small Dump Directory is listed as % systemroot%\Minidump.

  * OK your way out.

  * Reboot if changes have been made.

  Please also run MSinfo32 and download the output as well.

  To run MSinfo32 please go to start > run > MSinfo32

  Go to 'file', 'save' and download the PDF is saved with the DMP

  System specs are extremely useful then please include everything you know.

  
  

  Blue screen view and that crashed are often wrong and should only be used in case of emergency...
  
  
  You can learn more about BSOD here
  You will learn how to test your memory here 
  An effective question gets help more quick read how here

• BSOD errors on portable satellite

  Equium Laptop crash with BSOD errors.

  Tried to install from the DVD of Vista, but I receive the random BSOD messages
  who will stop the installation. They are:-

  IRQL NOT LESS OR EQUAL
  0x0000AC88, 0x0000001B, 0 x 0, 00000001 00000005, 0x895080BF

  and

  0xc0000005, 0x8ACF2060, 0x87DD4B5C, 0 x 00000000, 0 x 00000000
  Win2K.sys

  Can you please choose the wire where you want to continue the discussion on the BSOD computer satellite phone?
  http://forums.computers.Toshiba-Europe.com/forums//message.jspa?MessageID=159338

• Error IRQL_NOT_LESS_OR_EQUAL blue screen

  Hello

  I just bought HP Pavlion dm4 1209tx and I get an Error IRQL_NOT_LESS_OR_EQUAL blue screen. It occurs usually when I play music or watch videos. Initially the system will just hang, then the blue screen appears. I'm just a beginner so any help will be greatly appreciated.

  Thank you!

  I was able to update the driver, thanks to you!

  So far, the system is not suspended yt or givng me a blue screen. I really hope that I won't get any more problem.

  Once again, thank you!

• HP dv7-1285dx Win7 BSOD errors

  My dv7-1285dx worked perfectly until a few weeks before, now he wants bsod on me at least every other day, sometimes twice a day or more. Various bsod error messages (STOP, IRQ, etc.). No indication of something. At one point last week, I had to use the restore application to return two registry saved back to just run - before that it would not boot.

  Error with nvlddmkm.sys are related to driver Nvidia but that only happened once. The last was something with a pilot and an IRQL is not an error (I'll follow upward with more detailed messages on this subject when they occur - sorry to be vague).

  I have run all equipment, disc tests and memory that are included in the suite of Win7 and run standalone versions similarly people to Acronis. Nothing seems abnormal. I hope that someone can read these dmp files and tell me if something stands out.

  Here is the link to the dmp files: http://www.mediafire.com/rsattler

  Thank you!

  Problem solved by replacing SoDIMM defective.

  Tests with Memtest86 + was very helpful in tracking down the memory defective barrette. I ran the test 4 times to determine which module was the absence of ata and eliminate any hardware problem module slot;

  1. 4 GB SoDIMM in slot 0
  2. 4 GB SoDIMM in slot 1
  3. 2 Gb SoDIMM in slot 0
  4. 2 Gb SoDIMM in slot 1

  I ran each test for ~ hour or two. I thought that I had a problem with the 4 GB SoDIMM but it turned out that the 2 Gb SoDIMM was the culprit with this testing methodology.

  Replaced the 2 GB SoDIMM and revived the test overnight (~ 10 hours) with two SODIMM modules in the machine and found no errors.

• Wmp54g driver RT2500.sys causes BSOD error: driver_ not_les_than_ friezer less_ or_ equality

  Try to install WMP54G v4.0 on XP SP3.

  I tried all three PCI connectors.

  Remove the Chuck RT2500. SYS system starts.

  Put back and BSOD error: driver_irql_not_less_or_equal

  (Mod Note: published subject to keep stretching threads.) (Thank you!)

  Resloved problem with the Ralink instead of Linksys driver.

• BSOD errors, seeking help narrowing of the cause

  A quick overview - I've been "gifted" a site with about 250PCs to manage.  From the beginning of the contract (before my time), they have random BSOD errors and a few other programs that I am trying to sort now that I'm responsible for everything.

  The issue is that when the user to log in and begin to open programs, or sometimes during the initial connection, the system will blue screen and they reboot.  To restart the system in general will allow them to connect you and start working.  Other times it can happen 2 - 3 times before the system decides to cooperate.

  I started the collection of mini dumps memory.dmp and msinfo for systems after sorting what I could of BSOD Viewer (which only the States, it's a question about memory, but all searches are futile determine exactly what the cause.)

  Here is a link to the 2 systems, that I'm watching, hoping someone can do the same a fraction of light to help solve this problem.  Users have dealt the question, at least 1-2 years, I've been here since February and I'm about to start pulling my hair (what little I have excluded).

  Thank you all!

  fffff880 '066 d 3398 fffff880' 04c 48130 * ERROR: Module load completed but symbols could not be loaded for mfeaack.sys
  mfeaack + 0 x 48130

  fffff880 '066cde68 fffff880' 01151c4a * ERROR: symbol file could not be found.  Defaulted to export symbols for mfehidk.sys-
  mfehidk + 0x68c4a

  McAfee and graphics card intel are mentioned in the two systems. I suggest you uninstall mcafee and running the tool of cleaning, found in the link below.

  Recommended methods of removal of Windows: Windows 7

  http://Windows.Microsoft.com/en-us/Windows/uninstall-change-program#uninstall-change-program=Windows-7

  Download the tool Development http://us.McAfee.com/apps/SupportTools/MCPR/MCPR.asp

  If you continue to have problems after you remove Mcafee, uninstall and reinstall your driver intel graphics.

• "Windows 7 x 64 BSOD error" BCCode: 3B.

  Hey guys. I just started using this new laptop and did a few mines gold intensive CPU with it.

  My laptop in general is idling at 140 degrees F but it seems to hold up. These blue screens seem to happen at random times while botting, usually 6 to 12 hours in it.

  I recently installed Windows 7 Ultimate on this disc have previously windows 8. This laptop really doesn't have a lot of programs too, I just have the basics and use it for heavy agriculture.

  BSOD error

  Signature of the problem:
  Problem event name: BlueScreen
  The system version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033

  More information about the problem:
  BCCode: 3B
  BCP1: 00000000C 0000005
  BCP2: FFFFF960001D07AB
  BCP3: FFFFF8800BFDB1B0
  BCP4: 0000000000000000
  OS version: 6_1_7600
  Service Pack: 0_0

  Product: 256_1

  Thanks for reading

  First step is to upgrade to Service Pack 1.  In itself, that can solve the problem.  If she does not see below

  Service pack 1 update.
  
  http://Windows.Microsoft.com/installwindows7sp1

  Learn how to install Windows 7 Service Pack 1 (SP1)

  http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1
  
  Additional resources:
  http://Windows.Microsoft.com/en-us/Windows7/uninstall-SP1
  http://Windows.Microsoft.com/troubleshootwindows7sp1

  These accidents were related to the corruption of memory (probably caused by a driver).

  Run these two tests to check your memory and find which driver is causing the problem.  Launch auditor.  You don't need to run memtest again unless the auditor is not the cause, or you want to.

  If you are overclocking anything reset by default before running these tests.

  In other words STOP! If you don't know what it means that you're probably not  

  
  

  
  

  1-Driver Verifier (for full instructions, see our wiki here)

  
  2-Memtest. (You can learn more about running memtest here)

• BSOD error: IRQL GT ZERO at THE SERVICE of the SYSTEM

  Hello

  I have known many BSOD errors since last year. I tried to install a new copy of Windows, but the problem is still going.

  I read some responses who blame Bitdefender here, but I want to confirm by sending my dumpfiles before complaining to them, can you help me?

  I also read something related to this on Bitdefender forum http://forum.bitdefender.com/lofiversion/index.php/t48376.html, but I think that's exactly my problem. However, I installed the patch mentioned, but still have not tested its effectiveness... Could this hotfix (http://support.microsoft.com/kb/2664888) solve my problem?

  Here is the link to my dump files and msinfo32: http://www.4shared.com/rar/J0al3nomba/Minidump.html

  Thank you in advance.

  Renato Rigotto.

  Hello Renato.

  Thank you for the update on the issue and if problem continues try to follow these methods and check if it helps.

   

  Method 1:

   

  Select last good known in Windows Advanced options and check if that helps. To do this, restart the computer and press the F8 key for about four to five times. You will see the that last known good Configuration in the advanced options of windows. Please select last known good Configuration and then press enter.

   

   

  http://Windows.Microsoft.com/en-us/Windows7/using-last-known-good-configuration

   

   

  Method 2:

   

  You must disable the auto restart in case of failure system on your computer and note the error message receive you on the blue screen and you need to post back to us.

  To do this, you must start your computer on the Advanced Boot options , and select Disable automatic restart in case of system error.

  See this link to start your computer in Advanced startup options.

  http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

   

   

  Method 3:

  I suggest to follow the steps described in the article and check if this can help resolve the issue:

  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

  Kind regards

• BSOD error - included file link

  Hello, I never tried to fix a BSoD for me so hoping that I can get through it.

  Here is the link to my Minidump and MSinfo32 files - https://onedrive.live.com/redir?resid=903F8B851E866942! 5988 & authkey =! AH-5Enin745phQ8 & ithint = the file % 2czip

  I use a desktop with Windows 7 Asus computer. PC configuration very standard which belongs to non-technical brother and I use it for the basic work of small business 2 days a week.  The only changes that I made recently are to renew my Kaspersky Internet Security license.

  For the past 2 weeks I got a BSoD error once per day. There is no consistency in what I'm doing at the time of the error, time of day etc that I've been able to think.

  Any help is appreciated with gratitude. If there is more information, I can provide to help determine the problem, please let me know.

  Fiona

  Fiona

  These accidents were related to the corruption of memory (probably caused by Kaspersky).

  Please run these tests to check your memory and find which driver is causing the problem.

  
  

  If you're overclocking (pushing components beyond their design) return you to default at least until the crash is resolved. If you don't know what it is that you're probably not overclocking.

  
  

  Since then, it is more likely to be a pilot run everything first.

  1-Driver Verifier (for full instructions, see our wiki here)

  
  

  If the auditor does not have the issue we move to it.

  2-Memtest. (You can learn more about running memtest here)

  
  

  If you cannot start after you have enabled the auditor reboot in safe mode

  In Vista & win 7 (F8)

  When win 8 http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-Windows-8-the-easy-way/

  
  

  Co-written by JMH3143

  .

• BSOD error 1033 whenever I play Diablo 3

  Hello

  I met a BSOD error 1033 recently, every time I play Diablo 3. The game starts up and crashes the minutes a bit and my computer restarts automatically. Most of the time, I have to restart a couple of times before that my computer can even switch to secure mode.

  Here is more information about the error. I don't know how to post the 2 files mentioned below in this forum and would appreciate any help as walked me.

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033

  More information about the problem:
  BCCode: 116
  BCP1: 8634 008
  BCP2: 93984C7A
  BCP3: C000009A
  BCP4: 00000004
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1

  Files helping to describe the problem:
  C:\Windows\Minidump\101613-22713-01.dmp
  C:\Users\Jarren\AppData\Local\Temp\WER-38298-0.SysData.XML

  Thank you for your help.

  JT

  99% of the time error 116 comes from heat.  If yours is a laptop that is almost certainly.  It isn't RAM (although it can be the video ram), it could also be power.

  Update for win 7 64 bit will not solve this

• Watch DRIVER BSOD error - STATE-FAILURE of CURRENT

  Hi, I have Windows 8 in HP Pavilion G6. Problem and a large number of errors are occurring in my laptop. I have refreshed, restored, reset and re-installed my Windows several times. Most of the problems occurred in the Bluetooth driver. Every time after that resetting or refreshing, Bluetooth my work for 2-3 days and then she also stops working. Also scanned my system with Norton internet security and Microsoft Windows Defender and Third-software No. third are installed in my system. Can someone help me with this problem? I downloaded the Minidump files on SkyDrive ( https://onedrive.live.com/redir?resid=22D347B8F78B247D%21167 ) caused due to the blue screen (BSOD error shows PILOT - STATE-FAILURE of CURRENT)

  Original title: blue screen of death in Windows 8

  9F error checking, {4, 12 c, fffffa8007b4e200, fffff8015e8a8780}

  WARNING: Unable to verify timestamp for win32k.sys
  ERROR: Module load completed but symbols can be loaded for win32k.sys
  Probably caused by: memory_corruption

  DRIVER_POWER_STATE_FAILURE (9f)
  A driver is causing an inconsistent power state.
  Arguments:
  Arg1: 0000000000000004, the change in diet has expired waiting to synchronize with the Pnp
  subsystem.
  Arg2: 000000000000012c, the time-out in seconds.
  Arg3: fffffa8007b4e200, the thread that currently holds the lock of Pnp.
  Arg4: fffff8015e8a8780

  Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE.

  http://msdn.Microsoft.com/en-us/library/Windows/hardware/ff559329 (v = vs. 85) .aspx

  Resolution error blue screen in Windows.

  http://Windows.Microsoft.com/en-us/Windows-8/resolve-Windows-blue-screen-errors

  Uninstall Norton and turn on Windows Defender.

  Norton Removal Tool.

  https://support.Norton.com/SP/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

  How to turn Windows Defender real-time Protection on or off in Windows 8 and 8.1.

  http://www.eightforums.com/tutorials/21967-Windows-Defender-protection-turn-off-Windows-8-a.html

  Uninstall and reinstall all the network drivers, including Bluetooth.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4132&LC=en&cc=us&DLC=en&sw_lang=&product=5189545#n617

  Note: Please confirm that the model in the above link is yours, before continuing.

  In addition,

  Please download a copy of your system information file. Click 'Start' , type "msinfo32" , click on "file" at the top of the page, select "Export" and enter a name for the file and click 'Save'. " Navigate to the file and download the text file generated in a public folder on your onedrive and post the link here.