Impossible to print a Web page using photosmart premium c309a using Internet Explorer 9.

I just installed Internet Explorer 9. Now, I can't print a Web page using my network photosmart premium c309a. I also have a Photosmart c6250 networked and I peut print for her. What gives? Am I missing something? I know that this is a known problem by searching the problem and Windows solution does not help.  I have no problem with the c309a print when I go to the internet, it's just a problem of Web page with IE9.  All/any help would be appreciated.

HP helped me by making me install a different driver. Download and install the printer driver 6980. After installation, go to the printer properties and add a new Standard TCP/IP port and use IP address for the c309a.  I don't think I'm missing something, but I received the information from their chat support.  Then, when you want to print from IE9, choose the 6980 printer (which is actually the c309a printer).  This HP support doesn't help.  You must talk to a living person who knows something about printers.

I hope this helps.  In fact, I switched to Mozilla Firefox as my default long ago, and it works very well with the c309a printer.  I only got this solution because I could be chatting with them on another printer and I mentioned that I could not print from IE9.

Tags: HP Printers

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