Another question of restarting the MUPS

A former Church accountant called yesterday.  His computer has been restarted.  I went through a few things, starting with LNG, then passed over.  In safe mode, he did the usual list.  After MUPS.sys, it restarts.  I tried the Safe Mode (all 3), Normal, good last known (LKGC), etc.  I then tried the advanced options.  Debugging came with the BSOD with the 0 x 0... 7B (on forums I see it and 7th regularly, 7B) where it crashes.  I ran the diags BIOS & no problem.  I tried PE of Bart, WinPE with ERD Commander, TechMaster 2006, Hiren 9.5 with reboots or BSOD.  EBCD brought me for some things, but he had problems.  She has finally found its XP SP2 CD, so I tried to make in this, but it gets to the GUI (probably around MUPS.sys) and rebooted, including safe mode.  I found Hiran 9.7 (misguided in my folder of CD), & it worked, so I just ran a quick memtest and CPUZ, then let him test the HD (HDTest or HDTune or something like that).  As he ran, I brought to the top of the box CMD typed memtest and explained how to operate when HDTest was done.

Today, after Church, I came back with a FD & performed a running MemTest + (4.1) one pass, now 6 SpinRite is testing the drive.

The computer is a HP Pavilion with a 2.2 GHz Dual core Intel, 4 GB DDR2, 500 GB HD (about 25 GB used, a normal installation with another recovery - 15 or 20 GB partition as I remember) I could see with EBCD & Hiran) and a M/B IPIBL-LB.  She put it in a network with a new HP Pavilion (a1640n).  I don't know which box did its accounting data on it - or if the two don't.  (I has not implemented its network, I'm just helping low-cost when his computer gives its problems the weekend & his ordinary man will then come).

Suggestions?

Thank you

John

Hello

This problem may occur in the following scenarios.

·        Boot sector virus

·        Device driver issues

·        Hardware problems

I suggest you follow the steps mentioned below.

Method 1:

I suggest you follow the steps mentioned in the article below.

Advanced troubleshooting of errors "Stop 0x0000007B" in Windows XP

http://support.Microsoft.com/kb/324103

 

Method 2:

I suggest you back up the data that are present on the system and then do a format Windows XP clean installation. To back up the data that is present on the system, install a parallel installation of Windows XP and then back up the data and then perform a new installation of Windows XP.

Follow method 4 that is listed in the article given below to perform a parallel installation of Windows XP.

How to install or upgrade to Windows XP

http://support.Microsoft.com/kb/978307

Once you have made the parallel installation, and then follow the steps mentioned in the article below.

Error message "STOP 0x0000007B" when you restart your Windows XP-based computer

http://support.Microsoft.com/kb/316401/

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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