App crash with ntdll.dll

I have an application running on 32-bit windows computer 7.

Unexpectedly, the Application crashes.

I checked the event viewer and saw the below error:

Faulting application name: MyApplication.exe, version: *****, time stamp: 0x578e799c
Faulting module name: ntdll.dll, version: ******, time stamp: 0x573a54ca
Exception code: 0xc0000005
Fault offset: 0x00000000000438df
Faulting process id: 0x22a8c
Faulting application start time: 0x01cf4a1f36447f86
Faulting application path: C:\Program Files\MyApplication\MyApplication.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 3e2eb1a7-b615-10e3-bf1b-94a6h885c29Now my question is:Is this issue something within my application.. or something I need to do with OS..Please help me solve this issue..

Thanks for your quick response.

Have you tried to run the System File Checker and perform a clean boot? We really recommend it.

On the other hand, you can try the other options below if it doesn't:

Method 1: update Windows

  1. Click on the Start button and look for Control Panel.
  2. Click system and security, and then select Windows Update.
  3. Click search for updates , and then click install updates.

If you encounter him even after the update of Windows try to reinstall the DLL.

Method 2: Reinstall the DLL

  1. Type cmd in the search box, and then click right to select command prompt run as administrator.
  2. Type this in the command prompt:
    • regsvr32.exe /u ntdll.dll and press ENTER key (this allows to uninstall the file)
    • regsvr32.exe ntdll.dll and press ENTER key (this will reinstall the file).

Let us know how it goes.

Kind regards

If you find this useful, feel free to mark as answer.

Tags: Windows

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    Date

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    Status

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    Visit our Microsoft answers feedback Forum and let us know what you think.
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    P9:
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