Are recovery Dell discs - REALLY available?

I have a XPS computer, Windows 10 8900, it received last week. If your Dell printer is under warranty (mine is, dating a week), you can order Dell disks backup and restore here. You enter your Service tag and click on continue. When I do this, I get this message: "sorry, we seem to have a problem with one of our services (ASQ), please wait a few minutes and try again. Well, I tried for a few DAYS (in and out) and still get this message. Yes, I know that I can create the disks (or a USB stick recovery) and I'm going, but I also want to get drives from Dell. Could someone order these discs?

Finally got the recovery of 'media' today. I thought it would be disks (the page to make the request indicates "Backup CD"), but they sent me a 8 GB USB key:

I'm so happy. Only took me a few weeks of the nagging to get...

Tags: Dell Software

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