Audio fail on laptop HP G6

Hey,.

COMPUTER HP PC pavilion laptop G6

Any kind of audio is given off the speakers or through head phones.

I restart the computer and ran the windows basic troubleshooting.

Please suggest if I can solve the problem by myself or do I have to go to the service center

Akhil

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document in question on the link below.

Recovery Manager - Windows 8.

Recovery Manager - Windows 7

Kind regards

DP - K

Tags: Notebooks

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