Audio gone

I reinstalled the sound drivers.  When the re-boot system, I get an error message "Generic Host Process for WIN32 Services has encountered a problem and needs to close."  I also get the technical specifications of the szAppName:svchost.exe, szAppVer:51.2600.5512, szModName:Unknown and szModVer:0.0.0.0 ofset:001a61ae.   Finally, the error message indicates the following files should appear in the error: c:\DOCUME~1\Owner\LOCALS~1\Temp\WER0A48.dir00\Svchost.exe.indmp and c:\DOCUME~1\Owner\LOCALS~1\Temp\WER0a48.dir00\appcompat.txt.   ANY THOUGHTS?

Hello

·        What is the exact error message that you experience when you have followed the steps mentioned in the article KB 307918?

Please let us know your progress once you have followed the method 2, so that we can help you further.

Also, I suggest you to scan your system for viruses and malware and quarantine/remove any infected file and check if the problem persists.

Live Onecare

http://OneCare.live.com/site/en-us/default.htm

Malicious software removal tool

http://www.Microsoft.com/security/malwareremove/default.aspx

Microsoft Security Essentials

http://www.Microsoft.com/security_essentials/

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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