Audio on and off randomly. Help out me here.
HP Pavilion Notebook PC g6.
Windows 8.
So I got my laptop for about 9 months and I started having trouble with it about 2 months after I got it. Although it may be entirely the fault of laptops because I think that the person who resell it to me just wanted a quick sale because this is the bare minimum of what I expect it to do.
But lately to my embarrassment, the audio has stopped working... for everything.
Nothing I tried worked and from time to time, he will be randomly the sound will be back on again. He did this time about 5 months after I bought it and I don't think that anything of him, but now it is happening every day and driving me crazy!
What can I do about it?
I tried to uninstall the sound restart, but which does not double and triple checked that nothing is on mute, I used youtube, VLC and Windows Media Player to test out and still nothing. In the Control Panel, it indicates the sound works but it is not. I also tried to put in the headphones and it is also not all the sounds in the headphones.
Please help me out here, I have no idea what to do with this thing.
Also if you can put it in simple terms that might be useful for me. Thank you.
Hello
Try the following.
Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.
Locate the KB2962407 update, right click and choose uninstall. Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates". You will see the update that you have uninstalled just offered once again - right click and select "Hide update".
After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.
Kind regards
DP - K
Tags: Notebooks
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