. PDF cannot scan on my Mac with HP Envy5520

I was able to sweep perfectly well because I bought my HP Envy, which I like, but today I can not scan to a .pdf file. I reinstalled the driver but still does not work.  Help, please!

Hi @towerbarn,

Welcome to the HP Forums!

I see that you cannot parse a .pdf file on your Mac with your HP Envy 5520, and I'm happy to help you with your scanning problem!

To get help, I'll need to know:

  1. The version of the Mac operating system. To find the exact version, visit this link. Whatsmyos.
  2. The number of product/model of your printer. Follow the instructions in this link. Find your model number of the HP product.
  3. If the printer is able to make copies.
  4. If the printer is connected, wireless, or USB.
  5. If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

Please see this post, want good answers? Ask good Questions, by @Bob_Headrick, then you can get the most out of these forums.

In the meantime, I recommend trying the following:

  1. Reset the printing system. Mac OS x: how to reset the printing system, if you use the Mavericks, OS X Mavericks: reset the printing system.
  2. Verify and repair disk permissions. 12.x disk utility: repair disk permissions.

Hope this helps, and hope to hear from you soon!

Tags: HP Printers

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