Audio problem with Dell Latitude E6420 and Windows 8.1

Hello community,

I installed Windows 8.1 on my Latitude E6420 and I can get the sound to work. I installed the drivers available for Windows 8, but he doesn't play any sounds. The only thing that works continuously via a browser (e.g. youtube). When I test the device "speakers / headphones ' this is for me a"Failed to play test sound."but the"helmet of communication"device works without any problem.

I can not activate the device "speakers / headphones" because it blocks other applications (Lync 2013) so I have to keep this option disabled.

I look on the web for similar problems and it all points to the drivers for the video card (!)

Is there a version of driver for this model? Or I can not use the latest version of the software in this model?

Hello. See here for a list of Dell of the models that work with 8 and 8.1. Dell recommends not installing 8.1 on the Latitude E6420 model. Dell said 8 is correct but does not provide an audio driver IDT even for 8. I don't think that there will be provided by any Dell IDT audio driver for 8.1 since it is not recommended to install. This means that you must use the native audio driver supplied with Windows. The native driver is generic and you can usually get audio to work when using it but not all functions are working properly. All I can suggest is to find the generic audio driver in Device Manager (I don't know how it is in the list) and try to 'update' by allowing Windows to search for an update on the internet.

Maybe someone at our Windows 8 jury can suggest an audio driver IDT, you can try to use. If you post here tell them that you already posted on the Audio card to the laptop so that they will not move your message here.

Tags: Dell Laptop

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