Audio stereo Bluetooth "disconnected."

Greetings!

I have recently upgraded to Windows 7 from Vista. I was with a headset Bluetooth de Motorola S9 - HD in Vista for listening to music and it worked very well. However, now that I'm running Windows 7, it doesn't connect as a Bluetooth stereo sound. It connects as a headset for hands-free conversation, but not a stereo headset. When I try to connect as stereo headphones in the Bluetooth options it says connection then it says disconnected. I even tried to disconnect the hands-free kit and then the bu stereo audio connection that does not work either.

I tried to update the bluetooth drivers, but that does not work either. The hands-free headset isn't even like a play option in the sounds menu.

Help, please!

Thank you!

Hi jrw14493,

The exact error message will be required to understand the problem in a better way and troubleshoot accordingly.

After the installation of the new operating system, windows will load the generic drivers for devices. It is always recommended to have the latest drivers for the operating system of the manufacturer's Web site. Download and install the latest drivers for Bluetooth.

During this time, you can consult the following links:

Solve problems with Bluetooth devices: http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

 

How to troubleshoot Bluetooth devices!: http://social.answers.Microsoft.com/forums/en-us/w7hardware/thread/2fdc6964-78f6-468f-98c2-a1a9c7ffadce

Thank you, and in what concerns:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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