Backup and System Image say they work but are not

Win 7 HP 64-bit running on desktop.

Quick story: my mother just died. I had been using Windows automatic backup and backup system image, recorded on an external hard drive. When the computer was in the store, I tried to restore some files to the backup, but the majority of my files were simply not there.  I thought I had done something wrong or maybe all the drama with multiple accidents and my attempts to correct (before I realized that it was the motherboard) had somehow messed up.

Current: New motherboard, has got a new hard drive so I was, reinstalled the same Windows 7 HP and all other programs.  Erase all of the external hard drive and backup of Windows files is represented.  He gave me no errors.  So I ran system image backup.  He also didn't give no error, but I noticed that the amount of free space on my external hard drive had not changed.  Properties of folder displays the WindowsImageBackup folder is 0 bytes.

I tried to restore the backup of the files to be sure, it worked this time, but found the same problem as before.  When I browse for the files (or files), it shows the C: drive, and while a single folder (users) appears.  (The last time I think I had two other records.)  Within the users, I have some subfolders but not others.  Even for subfolders that arise, they lack the subfolders and files.  I don't see any specific model to which is registered or not, but I'm missing perhaps 80-90% of my data.

To be clear, that the backup process has been totally standard - nothing personal, no more than one partition, nothing complicated - and I have not received any error.  Windows Backup and Restore thinks that everything is fine.  And yet, I have in fact a backup of files complete or apparently any system image.

Any ideas on what is wrong?  Thank you!!

Well, the new backup, in which I pointed out all the folders/files to save rather than let Windows choose, seems to have worked.  When I try to restore files, it shows me all the various files I have on the C drive and the files users (including Dropbox).  So my current theory is that something is not quite right about the Windows files chooses, since it must really understand all the same.  But at least it seems I found a way around it.  Thank you!

Tags: Windows

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