Backup failed.

I recently purchassed an external hard drive to back up my files.  When I tried to back up by using facility backup widows, I got the error measage:
Backup failed.  a snapshot could not be created for the following reason: access denied (0x80070005).  I have rites of the administrator.

Can someone explain why I can't back up to the external hard drive?

My PC reconises the hard drive and I have successfully copied the files to the HD station.

Hi PaulO246,

You have Roxio installed by any chance? This program known to cause problems with the Windows backup utility to back up open files.  If so, you might want to try to uninstall it to see that it will work.  You make sure that media to reinstall the program if necessary.

Let us know if it works for you,

Kevin
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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