Backup iPhone 5 / iTunes

Hello

I don't see my iPhone in iTunes when I connect it to my laptop.

In fact my iPhone icon appears for about 20 seconds in the iTunes window, then disappears while the Save icon (circle with arrows / top right corner) appears on my iPhone screen and stay active for as long as the iPhone is connected to the laptop.

Any idea on how to solve this problem?

Thank you.

Hello

Follow the steps here:

If iTunes does not recognize your iPhone, iPad or iPod - Apple Support

Tags: iPhone

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