Black cartridge C410a does not

Installed all new cartridges, ran the alignment, clean the nozzles several times, sitting and reinstall the black cartridge. Ink level on the screen of the printer displays full cartridge but the solution (on PC) Center shows no graphic content. Several weeks ago installed new black cartridge that failled. Bad cartridge Assaumed. Current cartridge worked so far. Several months ago I had to install a new printhead when all cartridges did not exist. The installation did fix the problem. Some forums suggest to soak the printhead in the distilled water for no more than 30 minutes... before you do that, is there a less dangerous resolution? Product # CQ521A and S/N {deleted personal information}.  Printer is out of warranty, but would like to help with this problem. Thanks for any help. Harry

I suggest starting with the steps of troubleshooting in this document.  You already have some of them, I suggest you go through the list in order.  Don't forget to check the vents, as shown in the third stage of six, solution.

If the above does not resolve the problem, then the message here can help.  Many people have had success with this.

Tags: HP Printers

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