Black screen during the call I phone 6 more

BBlack screen while on a call to the phone I 6 more

The screen is supposed to close during a call. As soon as you press it against your ear, the proximity sensor is turning off screen, in order to avoid "plays the numbering" or similar effects.

If the screen is not active as soon as you lift the phone to your ear, check if the proximity on the top of the screen sensor is not covered by a protective film or the case, if you use one.

Have you ever tried to force reboot the phone by holding down the button sleep and home for 10 seconds, until the Apple logo comes back again?

You won't lose data by resetting, but it can cure a few glitches.

To make sure that it is not software related, set it back to factory settings, without using any data backup later. Set up the rest of the personal settings manually and test the phone.

If the phone works again, restore the last backup. If the problem returns, the data backup contains damaged data, causing your issues.

If this still does not work after that, get the phone checked for hardware problems by visiting an Apple store or Apple authorized service next to your site provider.

Or contact the Apple Support to send it.

Use iTunes to restore your device to factory settings - Support Apple iOS

Find an Apple authorized service provider

Apple iPhone - contact Support - support

Tags: iPhone

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