Black screen HP Elitebook 850 after the mode 'sleep'

Hello

I have a HP Elitebook 850, which is about 3 weeks old. It is running Windows 8.1 with most of the HP software, which is available for this model, installed.

Once the laptop goes into mode 'sleep' may not wake up for some reason any. The screen remains black and seeing everything seems normal. The only thing to do is either ctr + alt + delete to restart or shutdown forced by using the power button.

Any ideas?

Best regards

Has exactly the same problem.  Called HP support.  They said that I needed to downgrade the video driver I was using.

Specifically they asked me to check the version of the video driver first:

  1. Start screen, type "Device Manager" and then click to open Device Manager.
  2. In Device Manager, expand "graphics cards".  There were two shown:
    Radeon (TM) AMD HD 8500/8700 M M
    Intel(r) HD Graphics Family
  3. They asked me to double click on the graphics card Intel.  The dialog box properties open;
  4. On the tab driver properties dialog box, check the Version of the driver.  Mine was 10.18.10.3379.

HP support and then asked me to download an older version of the driver, 10.18.10.3316.  Here's how:

(1) on the laptop in question go to hp.com;

(2) in the Help menu of hp.com, click Download drivers;

(3) search by product: Enter 'Elitebook 850 G1' and press Go.

(4) multiple results will come to the top, select the one that says 'HP EliteBook 850 G1 Base model Notebook PC';

(5) to select the operating system: "Windows 8.1 (64-bit);

(6) from the Index to download, select 'drivers - Graphics ';

(7) tΘlΘcharger "Driver Intel video and control panel (International)" version 10.18.10.3316, November 15, 2013.  It's a big download, 158 MB.

Once the download is complete, double-click the downloaded file to install it.  If you get a dialog box warning you install an earlier version of the driver that is currently installed, click Yes to continue.

After you have installed the version 10.18.10.3316 driver, I restarted the laptop.

To test whether the fix had worked I open a text editor and entered the text without saving it (it was to see if the unsaved document would still exist after that the laptop computer woke up from his sleep).  I then put the laptop to sleep by closing the form.  When I opened it again the light behind the power button has been slowly pulsed on and outside and the screen was black.  Based on the presented power button the laptop out of fashion 'sleep' and return to the lock for recording screen in.  Once connected, I found that the unsaved document was still open for the laptop had obviously just slept and rather than restarted rewoken.

I hope this helps.

Tags: Notebooks

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