BlackBerry BB Link Z10 - video downloads, Audio only

Can anyone tell me why when I connect my Z10 to BB-link and download videos from my phone I get no picture or video? (Sound / Audio only). I don't have problems to upload photos, no erros when I drag and drop the videos, but whenever I try to watch the recordings on my computer I have that sound. Video record and works fine when I watch on the phone? Thank you.

Thank you. Ive just worked there nothing wrong with downloads, its my work laptop uses windows media player and it does not support. MP4 files. Ta

Tags: BlackBerry Smartphones

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