BlackBerry Blackberry Passport Incorrect password Passport

Hello

I have a problem with my passport for Blackberry. He said: "you have entered an incorrect password 5 times. After 10 failed attempts your device will be deleted. I entered the password correctly on the 6/10th attempt, but if I give the OK, the device does not open upward. Kindly help me as I don't have an idea if it could be a software problem or a device problem.

PS: It's just 10 days since I bought the phone and I need to get it replaced if there is a hardware problem.

Thank you

-Sisi.

First of all, you must know the password. There is no way to unlock the BlackBerry smartphone without entering the password. No one can help you.

Note If the device is and will prompt you to enter the blackberry. @sathyanmurali is probably the case for you. This is a security measure to prevent the user from wiping the device accidentally. After entering blackberry then unit will allow you to enter a password again. @ajaikappathayil This may apply to you as well, I'm not sure.

If you have entered a password and the error, but the meter does not change and you do not see the prompt to enter the blackberry, then enter blackberry anyway and see what happens. Or restart the device and see if you get invited to enter the blackberry.

Finally, it happens that some people create a password and do not use the characters they think, that they used. For example may think they are numbers but they realty entered the letters on the keys. Or are they supposed to enter capital letters and forget to press the SHIFT key. Anyway, watch your password and think mistakes you may have made.

But if you don't understand it, the device triggers a security wipe once the password is entered incorrectly 10 times. If you have made a backup, you will be able to restore the backup later. However, if you had a password enabled when you made the backup, you will need to unlock the device after that the backup is restored.

Tags: BlackBerry Smartphones

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