BlackBerry BlackBerry Protect 10?

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• BlackBerry Blackberry Q10 ID deleted with Blackberry Protect to the

  Hello

  I do not own the Blackberry device, but my father and I think he did something wrong. He asked me to write to you to help you, because he can't use his device because it deleted the Blackberry account. On October 23, he bought Blackberry Q10 and on 26 October, he deleted an account (he had some problems with the reception of e-mails and he thought that it might help). He also said that the problem might be related with Blackberry Protect. What can I do to make him his device working properly?

  Greetings from Poland and thanks for any help.

  MREX.

  You can try. I don't think he'll do good. Why BlackBerry would be to blame when they provide a big warning that says do not remove the BBID if it is connected to a device?

• 10 Blackberry Protect BlackBerry cannot connect to the service of error on BlackBerry Classic

  Unable to connect to the classic BlackBerry Protect on BlackBerry service after the upgrade of the OS for OS 10.3.1.2072 10.3.1.1154 flows. The problem is not resolved even after upgrade to the latest official OS version 10.3.1.1581. Someone at - it experiienced this problem and is there a solution?

  Thanks for your reply and information about BBOS and BB10 users affected by the issue of BlackBerry Protect service. However, I have since effectively solve the problem with an intuitive understanding and a little help from Crackberry.com. Before checking your answer, I saw a comment written by Blaize the Crackberry.com about users who purchased devices BB ShopBlackBerry or Amazon, but have not yet received the recent BlackBerry 10.3.1 update. Referring to a display on Twitter by Michael Clewley @MichaelClewley the following procedure has been proposed "Power off, remove the sim card, restart WiFi only. Look for the updates. Power off, re - insert sim, continue. "On a haunch, I decided to use a procedure similar"turning the unit off, remove sim, restart with WiFi on and then turn it on BlackBerry Protect. To my astonishment, BlackBerry Protect service was restored. Finally, put off, re - insert sim, check the BlackBerry Protect service to check the condition of the remains on. Success!

• BlackBerry Z30 receiving no matter what Blackberry Protect verification Email

  Hi Blackberry community.

  After the last firmware update for my Z30 I need to check my email account connected to Blackberry Protect.

  I pressed the "Send verification email" but havnt received all last week. I pressed this button about 5 times on Monday and Wednesday, but received an e-mail. But this e-mail says that the link is outdated.

  Now a week after I havnt received of other e-mails from Blackberry.

  I even changed my email address on protect.blackberry.com (because I thought that my email address was having problems) but I also havnt received e-mails on this account either.

  Is there another way to check my email?

  Hello

  I received emails.

  All 10 at once. I only had to open the last Email and click the link.

  If my guess is that Blackberry had some server problems.

  Thank you.

  / thread may be closed

• Z30 blackBerry Blackberry Protect works not not on Z30

  Anyone having the evil BlackBerry Protect on their Z30 creation. I did not in place when I got it, but now that I've updated the operating system to 10.3.1.1565 and want to do he says that it is "not available to connect. I have a BlackBerry Z30 STA 100-2. Help, please.

  OK got it fixed. Here's what I did:

  Connected to the BlackBerry Protect site and deleted my account, went to my Z30, turned on BlackBerry Protect and it worked, went BlackBerry Protect account again and everything works. Hope this helps everyone.

• BlackBerry Z10 Blackberry protect grayed out

  I use the Z10, the blackberry protect option is grayed out, luckily for me the device appear on the site to protect.

  What can I do to enable my phone because it displays as OFF & its greyed out.

  Yes, you get a screen, a ball in the first second (which ignores), hold DOWN the two depressed as I indicated until the screen will Dim.

  Try as I said.

• Z30 blackBerry not able to sign in Blackberry Protect. Backup and restoration of function does not. "Your device is not associated with a Blackberry ID."

  Unable to sign in Blackberry Protect.  Backup and restoration of function does not. Message is: "your device is not associated a Blackberry ID."  My Blackberry Messenger and Blackberry World works well so I'm sure this isn't a problem of ID on the phone.  I can sign in link, Blackberry.com and Protect.  I see my device to protect, but can't send messages, or view it on a map.  Times out with cannot reach peripheral message.  BB Protect on device has a circle whirling next to the on/off switch.  Cannot turn off.

  I deleted the link and re-installed.

  I reset the phone to the default (factory) and signed in.

  OS level is 10.2.1.3062

  BB link is 1.2.3.56

  I managed to understand this. I had to remove the device from the Blackberry Protect site.  Protect.BlackBerry.com. I deleted my new and connected device with my Blackberry ID.  I don't know if the step of wiping was necessary because I have not tried my backup with the current configuration of the device after the deletion.  The restoration is underway for me!

• Passport for blackBerry blackberry Protect is not available on my edition of passport money blackberry with OS version 10.3.2.2639

  Help me.
  I turn on blackberry protect service location and switch. After BlackBerry ID and password, log in. But my camera is not associated with BlackBerry Protect. Help me

  Hello!

  Thanks for the reply.

  My country is Vietnam. Here's my mobile operator's Web site: http://phtd.com.vn/lang.php?id=en.

• BlackBerry Z10 Blackberry Protect service not available

  After upgrade to 10.1.0.4181, Blackberry Protect service is not running and the error "Unable to connect to the Service Blackberry Protect" appears.

  Help, please.

  Thank you

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should translate a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait message "registration" happen

  2) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Q5 Blackberry protect for Q5

  Hello

  Apparently the Blackberry Protect is not available for the Blackberry Q5 (no idea why not!).  Anyone know how I can protect my Q5 Blackberry in case it gets lost, stolen, or broken?

  Thank you.

  BlackBerry Protect is not available as a download for the Q5 because he cooked in full to the BONE. If you drag to the bottom on your home screen and select settings, you should see Protect on the list. You can make backups on BB10 devices as you could with older devices but it still works very well for tracking and locking your phone.

  I hope that helps you.

• Passport for blackBerry BLACKBERRY PROTECTION PLAN

  Hi, I tried to buy a protection plan for my new passport, but I can't, theres just no way I can put in my zip code cause its keep saying that the postal code isn't valind for the State. I live in Puerto Rico, my zip code is 00693 and I can't even put Puerto Rico on the box nor can I put the zip code... and since I am only 30 days to buy the protection plan that its expired already... fallen annoyed! I bougth my Passport on May 2, 2015 on Blackberry online store, but I received it on May 22. so now I'm stuck... someone can bring me a few ligth! I'm really interest on the purchase of a protection plan for my Passport

  Hi @luisomar_ayala

  Thanks for your patience so I checked this.

  After review, I can confirm that the BlackBerry Protection Plan is not available in Puerto Rico.

  Sorry for the inconvenience this may cause

• BlackBerry Z10 need urgent help! Z10 has been locked by blackberry protect and could not be locked

  I blocked my z10 of blackberry protect this morning. but when I tried to unlock it I had a problem. because I need to type the password but the keyboard does not appear in z10 and I can't type the password to unlock it. Anyone know how to solve? Thank you.

  solved. rebooted the device and then the keyboard showed this time, typed in the past, unlocked. haha...

• Z10 Blackberry Protect of blackBerry sound message won't go away!

  I used blackberry protect to find my Z10 and when I tried to turn off the sound, the sound would not stop. I had to pull the battery. When I replaced my battery, a message appeared on the black screen before the home screen (when I wake my z10) which read: "to stop ringing, on the right side of the device, press the Volume key. This message will not go away. It's been several days now. I did battery pulls, restarted my legacy, turned off my camera... Nothing helps. The message remains. Any idea on how to get this message off the screen. Thanks in advance for suggestions to help.

  Battery pull didn't work, but I re-found my camera, replayed the sound and when I stopped the sound by using the volume low... The message went away.

  Thanks for your help.

• BlackBerry BlackBerry Protect Z10?

  Hi, please someone help me!
  My name is Danielle I'm from Brasil and I lost my BB Z-10, on page Blackberry Protect, I tried to track the phone and I was so confused and upset that I clicked on "Tag as stolen" - but before I click on this option, it showed a message informing that even blocked as stolen I could manage my device - so I thought I could block and always follow up and send messages to try to recover , but now I have no option in my Blackberry protects the page.
  Do you know how to manage my device and try to get it back?
  Can I cancel this action and try to track my phone?
  Do you have any contact which allows access to my Blackberry and unlock this option, so after that, I managed by Blackberry Protect?
  I really like my phone and I want it back - please let me help.

  I agree that they should have known and that it is unacceptable. But it is what it is... all the volunteers here, we can do is try to help the best we can. I suggest that you try the official support channel, which starts with your mobile service provider.

  Good luck!

• BlackBerry BlackBerry Protect for BB Q10 Q10

  Dear all!

  How to install BlackBerry Protect in my BB Q10?

  Help, please!

  Kind regards!

  Nikolai

  TKX!