BlackBerry Blackberry Q10 10.3.2 Z10 password ID issues

Hi, I need help with the Blackberry ID related issues. I recently got a Blackberry from my brother who went to the army where it is limited to use only a device equipped photo of Q10 Q10. Before moving to me, it has disabled Blackberry Protect and delete his personal data and I created my new Blackberry ID associated with my email of the company. However, as has happened the weekend, I couldn't "confirm" my email of the company (Blackberry ID) within 72 hours, and I refreshed the email confirmation, but for some reason, the BlackBerry ID password is incorrect and I can't 'confirm' the new password. Now when I click on BlackBerry ID of parameters, it is said; BlackBerry locked ID
BlackBerry ID password was entered several times incorrently. For security, your account has been locked. If you need create a new password, press Reset. When I clicked "Reset", there was a Question of recovery of the password when I recognize established when I created my BlackBerry ID. Because I can't recognize such a Question of safety, I can't go forward. Can you please what is happening or what I did wrong?

Here is the information on BlackBerry ID of 'settings ';
BlackBerry ID username: my email company (not my brother ID more)
First & last & pseudonymous: my good names (not my brother more)
Status of Confirmation e-mail: "unconfirmed".

And here's what I did after I got on the phone;
1. I have set up my new BlackBerry ID at the stage of initial configuration without a SIM card inside.
2. I have never 'confirm' email (BlackBerry ID) within 72 hours. And since then, I can't email confirmation.
3. I use Q10 with connections wifi at home & work.
4. I finally incerted my SIM card, but I can't access the BlackBerry World.
5. I took out my SIM card.
6. Although I could never "confirming" State ID of BlackBerry, BlackBerry Protect is ON (enable) and I can't turn it off (keeps prompting the BlackBerry ID password associated with my email of the company and it is incorrect)
7. I do not recognize the "recovery password (security) issue".

I read on internet that with BlackBerry Protect 10.3.2 feature is ENABLED, data wiping is useless without the BlackBerry ID password and it always will make the phone unusable. So I'm stuck...
At this moment, what I can do? And who instituted the "BlackBerry Password Recovery/Security Question in the first place?" I had to 'Confirm' the status of e-mail before using the phone? Can I go ahead and wipe my Q10 without knowing the 'BlackBerry ID password' or 'The password recovery Question?' I would be able to implement the new BlackBerry ID and the new password with my email of the company again? I'm just afraid that I'll do my Q10 permanently out of use. And what is locked BlackBerry ID (account)?

Sorry for writing such a long message, but I just don't know what to do now...

Hi all

Last updated:
Successfully, I received the Email 'confirm' to my company e-mail and updated the device information by resetting my BlackBerry ID password. I'm having no problem with BlackBerry Protect 10.3.2 / BlackBerry ID password.

Kind regards
Memejo

Tags: BlackBerry Smartphones

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    01:14
    Hi, I need help with the Blackberry ID related issues. I recently got a Blackberry from my brother who went to the army where it is limited to use only a device equipped photo of Q10 Q10. Before moving to me, it has disabled Blackberry Protect and delete his personal data and I created my new Blackberry ID associated with my email of the company. However, as has happened the weekend, I couldn't "confirm" my email of the company (Blackberry ID) within 72 hours, and I refreshed the email confirmation, but for some reason, the BlackBerry ID password is incorrect and I can't 'confirm' the new password. Now when I click on BlackBerry ID of parameters, it is said; BlackBerry locked ID
    BlackBerry ID password was entered several times incorrently. For security, your account has been locked. If you need create a new password, press Reset. When I clicked "Reset", there was a Question of recovery of the password when I recognize established when I created my BlackBerry ID. Because I can't recognize such a Question of safety, I can't go forward. Can you please what is happening or what I did wrong?

    Here is the information on BlackBerry ID of 'settings ';
    BlackBerry ID username: my email company (not my brother ID more)
    First & last & pseudonymous: my good names (not my brother more)
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    And here's what I did after I got on the phone;
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    2. I have never 'confirm' email (BlackBerry ID) within 72 hours. And since then, I can't email confirmation.
    3. I use Q10 with connections wifi at home & work.
    4. I finally incerted my SIM card, but I can't access the BlackBerry World.
    5. I took out my SIM card.
    6. Although I could never "confirming" State ID of BlackBerry, BlackBerry Protect is ON (enable) and I can't turn it off (keeps prompting the BlackBerry ID password associated with my email of the company and it is incorrect)
    7. I do not recognize the "recovery password (security) issue".

    I read on internet that with BlackBerry Protect 10.3.2 feature is ENABLED, data wiping is useless without the BlackBerry ID password and it always will make the phone unusable. So I'm stuck...
    At this moment, what I can do? And who instituted the "BlackBerry Password Recovery/Security Question in the first place?" I had to 'Confirm' the status of e-mail before using the phone? Can I go ahead and wipe my Q10 without knowing the 'BlackBerry ID password' or 'The password recovery Question?' I would be able to implement the new BlackBerry ID and the new password with my email of the company again? I'm just afraid that I'll do my Q10 permanently out of use. And what is locked BlackBerry ID (account)?

    Sorry for writing such a long message, but I just don't know what to do now...

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