BlackBerry blackBerry Q5 Q5 (SQR100-2) problem with unlocking using BBID
Brief description:
I did a reset to the factory settings on my BB and now when trying to turn it on it asks me a BBID and the password that is used to configure the device originally. (Of course I don't remember which). Several password resets and turning off the blackberry protection does not work.
Longer description:
1. I had my for a few months, at some point he began to show me info that some applications need to connect to BlackBerry ID.
2. because I forgot the BBID I tried reset the BB level pass, he said that my email is not recognized in the system.
3 tried to reset the level Web page BBID and it showed all right, but I was able to log-in at BBID via a BB device.
4. I have reset the device to factory settings and turned on. He asked my BBID/pass - last pass reset did not work. I received a message that I need to provide BBID/pass that was used when I set up my camera for the first time.
5 tried to reset and turn off the anti-theft protection with no luck
6. I deleted my account BBID and created again with the same name.
7. same question all over again and again.
Does anyone have an idea how to be able to fix this?
Thanks in advance.
When you reset (delete) your BBID it gives you a big warning that any device using this BBID will be rendered useless if you reset the BBID. Your device is now permanently in brick.
The only option is to contact your point of sale and tell them that your device has hired against theft. There is no way for you to reset it. It must be replaced or unlocked by BlackBerry.
Tags: BlackBerry Smartphones
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