BlackBerry Bold 9780 Smartphone - download failed: Null Pointer Exception: Java.lang.NullPointerException

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• BlackBerry smartphones I need help: Eception Exception java.lang.nullpointerexception

  I don't know how to make a post but I have a really big problem and I feel absolutely stupid for this wonderful gadget.

  Buy a Blackberry Storm from a friend and I was using the phone since. I have three problems so far :

  1. the phone times out when I select certain characteristics does not lock for example when I try to lock the phone, clock rises and still the phone or when I try to open a menu like the media clock appears, then disappears and does not open the media folder

  2 there is a delay when I turn the phone horizontally / vertically. The menu takes time to adapt to the way I look at the phone. You know that thing of screen filp.

  3 each time I have select the Blackberry icon or even the browser I get this error message:

  Untrapped exception:

  java.lang.NullPointerException

  Help please anyone?

  To recover the App World (if you decide you want to), you can simply download it.  Once you have the browser on your phone running, you can open the browser and go to the homepage of the BlackBerry (it is a bookmarks) and download from there.  Alternatively, you can find more information on how to install App World here:

  http://NA.BlackBerry.com/eng/services/appworld/download.jsp

  As a heads up, App World is great for convenience, but do not (didn't work on my phone).  So even if you are not able to download and use App World, it's not a big deal.

  About BlackBerry Desktop Manager, try to go to this link: http://na.blackberry.com/eng/services/desktop/

  It is available as a free download (click on the download button, and then on the next page, select BlackBerry Desktop Manager 5.0 menu drop-down) and you can choose to install it with or without the Media Manager.  If you want a simpler version, download the version without the media manager.

  I'll try to keep an eye on this thread over the weekend, then post here if you have problems.  Otherwise, I look forward to your confirmation that everything was fine.

• Smartphones blackBerry one other Exception: java.lang.NullPointerException uncaught

  Hi all - I'm new here, so please accept my clumsiness.

  My apologies to annoy everyone on this subject again; I have seen and read the thread where someone (of the Germany, like me) had the problem to constantly get the error Exception: java.lang.NullPointerException no message intercepted, but the proposed solution didn't solve it for me (or else, I was too stupid to understand). In addition, for some reason, the link given to improvements in T-Mobile does not work (I get the msg that it is an invalid URL).

  Some data:

  BB bold 9000 smartphone v4.6.0.126 (Platform 4.0.0.135)

  Carrier: T-Mobile

  tried battery pull, several times in fact, and it makes no difference.

  have you tried sms/email = separated under Messages, but only got the "untrapped" error message again.

  The trick to reinstall the device OS sounds good, but how do I go about this? (* daft *)

  I would be extremely grateful for the help; the at T-Mobile customer service said Friday (24) that technical support remember, but they have not yet and when I call them they just tell me to be patient, something which is becoming quite difficult.

  Thanks in advance everyone,

  Viveka

  Follow the exact procedure, originally posted by Bumblepie

  The software seems to be corrupted.

  Make sure you have the latest version of the software for your device and your carrier installed on the computer.

  Click here to get your carrier software - http://na.blackberry.com/eng/support/downloads/download_sites.jsp

  It's the device, software, not the Office Manager.

  Download and double-click to install you're your computer. Don't connect the device again.

  Once done, go to drive C: Program Files: common files: Research in Motion: App Loader and double-click on loader.exe.

  Once the Welcome screen appears, plug the battery in and click Next. When you see the PIN number appear after maybe a few minutes press next.

  Once he arrives at the device application part, select only things you need, uncheck all other languages, etc..

  On the last page before you click on finish, you see an option "ADVANCED", click on this button and make sure that both check boxes are fixed.

  This will fix the problem.

• BlackBerry Smartphones Eception Exception: java.lang.NullPointerException

  Hello

  My BB 8220 flip has always had battery problems. Lately the battery dies after only 8 hours in standby mode. The last time he died was two days ago, and after four hours of charging it finally turned back on - only to have the error "untrapped Exception: java.lang.NullPointerException' on-screen display.»  I noticed that now, the call log does not work for incoming, outgoing and missed calls.  The SMS also mysteriously disappeared, so I am not able to send and receive texts.  My address book is still intact.  I did not so I don't have all the additional applications on the phone, just that it came with a data plan.  I tried to restart (remove battery) several times, but the error has not set itself.

  Simple ways to correct this error, or is my phone forever?

  Hi and welcome to the Forums!

  Given your description, I would recommend a reload of the OS or upgrade. From a PC, you can install any bundle of BONES to a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note that although written for "reload", it can be used to upgrade, downgrade, or recharge - it depends on the OS package you download and install on your PC. You can even use a different OS package carriers simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML. remember that you remove from your PC, no matter what other packages devices OS BB as having more than one installed on the PC can cause conflicts with this procedure.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones untrapped exception: java.lang.NullPointerException on silent incoming call

  I got an incoming call and I hit him either the top or to the bottom of the volume button to turn off the sound.  The ringtone to silence, then the unsilenced ringtone 1 second later.  Then I hit the top or to the bottom of the volume once again button, then he silenced and I received this error message:

  Eception exception: java.lang.NullPointerException

  I clicked on OK and everything works fine.  Is there any solution for this and should I be worried?  I am running v4.7.1.40 (Platform 4.1.0.40).

  HI and welcome to the Forums!

  Untrapped exception happen - they are basically an event for which there is no program on the device to manage code. It's like a mistake on a computer--sometimes they straight. Future updates will probably help with some. A few things to check and try:

  (1) make sure you are on the latest OS for your business... you can check your carriers latest version certified through this Portal:

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (2) a Hard Reboot:

  Whenever random strange behaviors creep, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  (3) good memory management:

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD memory card

  Application memory - it is the most important; It is protected (not available to the user), dedicated and (fixed size) space as the destination for the installation of applications (more a few storage applications, overhead and other costs). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media - is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:
  http://www.BlackBerry.com/BTSC/KB05461

  On some devices/OS levels, enforcement and the memory of the device are combined into "free file"... This is, IMO, a little more difficult to administer that you can't see really how AppMemory you have. Nevertheless, here are some tips to use:
  http://www.BlackBerry.com/BTSC/KB15345
  http://www.BlackBerry.com/BTSC/KB14320
  http://www.BlackBerry.com/BTSC/KB14213

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. Rather, to close an application, press the BBKey and select 'Farm' or 'Quit'... that forces the application to be closed, freeing for your new use the resources it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  Good luck!

• Smartphones blackBerry eception exception: java.lang.NullPointerException & default Services

  I got a Blackberry update notice for my handheld.  I think it's 5.0.0.973.  The update also includes an update on all the applications I had on hand held.  After the update, I had to go and connect to my other apps.

  The big problem is I lost by 'Calendar' in my default Services", I can't synchronize my contacts with google sync and I every time that I reboot I get message not caught exception: java.lang.NullPointerException. »

  BlackBerry is no help at all.

  Is it possible to reinstall my systems software without going to Sprint?  I tried to download the software of systems as if I had no provider, but it reads like a file and will not be installed.

  Help

  I went to Sprint and they have wiped the system and I down loaded by calendar & contacts of my Google Acct, which is much better than iCal.  I no longer get the message "of the United Nations taken exception... »

  So some little glitches seemed to stop also.

  The only problem I get now is that I can't get my email envelop to appear on the home screen. only the "Message" envelope.

• Exception: java.lang.NullPointerException untrapped blackBerry Smartphones

  When I start my BB, it gives me this untrapped exception: java.lang.NullPointerException message

  When I try 2 delete a call log number even

  dosent show me any more calls I madeit

  Hi and welcome to the forums!

  I have seen this error several times, usually with a corrupt address book.

  When you start the phone it reads the address book when you delete a call containing log

  you get a contact from the address book as well. Use the following procedure to resolve the issue.

  Thank you

  Bifocals

  "The software of the device or software component of application has not, or there is corrupted data of a synchronization cable.

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04469&sliceId=2&docTy...

• HELP blackBerry Smartphones: intercepted the calls missed on the fritz, no Exception: java.lang.NullPointerException

  Hi all - I tried to figure this thing out of these last hours... and I'm about to smash my phone against the wall (of course, I've gotten nowhere with it).

  Here's the problem: about 2 days ago I noticed that my phone is no longer maintaining missing calls in the call log (the last "missed calls" are dated 3/22). Instead, what happens is that I'm going to take notice of the number of calls on my home screen, but then when I go on my call log, I see that calls that were actually sent or received and not those missed. Not long after that notice, the following message appeared: Eception Exception: java.lang.NullPointerException. Also, until this happened, I used to get a pop up after each missed call that would tell me that I missed a call and give me the possibility to display or dismiss the alert. Is no longer comes after he missed a call, so I think it's the functionality of java which was damaged.

  So I tried to pull the battery and all that jazz, but nothing has changed. At one point, pulling the battery caused the phone to give me some other errors of java and back to put on the original page of the home screen, but after removing the battery once more, everything is returned to my original problem. Only happened once. Today I finally decided to search online for a quick fix and I was thinking about something. I tried pulling the battery and remove the sim/memory card, then tried to re-sync, then try clearing the addressbook of device and re-sync, tried to backup everything, then checked more OS updates (mine is already the most recent)... and now I'm stuck. The only thing I have not actually tried is wiping and nine with a reload of the OS. I would really like to avoid this

  Also, for some reason after that the software update RIM has checked my phone for its version of the OS, my ringtone settings reset itself. Not sure if this is related to the java problem or just a chance to complication/bad?

  Does anyone have an idea what could have happened to my phone? It is literally out of nowhere, so you can imagine my frustration...

  Any suggestions on how to fix it?

  Yes, you will need to remove the current operating system, and reload later.

  The software seems to be corrupted.

  Make sure you have the latest version of the software for your device and your carrier installed on the computer.

  It's the device, software, not the Office Manager.

  Once done, go to drive C: Program Files: common files: Research in Motion: App Loader and double-click on loader.exe.

  Once the Welcome screen appears, plug the battery in and click Next. When you see the PIN number appear after maybe a few minutes press next.

  Once he arrives at the device application part, select only things you need, uncheck all other languages, etc..

  On the last page before you click on finish, you see an option "EITHER", click here and make sure that both check boxes are fixed.

  Do not press the save option and select Finish

  This will fix the problem.

• Exception: java.lang.nullpointerexception eception blackBerry smartphones... Help!

  I get the following message at the start when I turn on my 9000.

  uncaught exception: java.lang.nullpointerexception

  Also, when I started this post I also couldn't get my missed calls! Very frustrating. Any ideas would be apprecieated.

  Check that this thread to solve:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=9500&thread.ID=36430&jump=true

  There is the same issue discussed.

  Check this box and post here can you solve your problem with this information.

• Error message from blackBerry Smartphones: Eception Exception: java. lang::NullPointerException

  I had a problem using whatsapp. So I deleted the program. After the reboot, I get the message: Eception exception: java.lang.NullPointerException. I had to press the OK button to access my handphone. Now, I can not download whatsapp. I get the same message. You will appreciate all the assistance. Thank you

  OK will try. Thank you.

• Applications for blackBerry Smartphones does not open on Blackberry Bold 9780 after download of Blackberry App World

  My applications are not open on Blackberry Bold 9780 after their download of Blackberry App World.  They complete the download, they are free applications.  When I press the button to open the application, it does absolutely NOTHING.  I don't know what else to do, so I have remove off the 9780.  Please help me! -Jennifer

  I guess what I'm confused about this... is if we are going to solve all the apps that does not open, and now you have removed people... How shall we proceed?

  Who is?

  Let me to this Counsellor... Once you have downloaded an app from AppWorld, even if you are not invited to do, once the app is installed, make a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

• BlackBerry Bold 9780 Smartphone has stopped receiving all emails

  BlackBerry Bold 9780 to T-Mobile. Several accounts of e-mail (pop and web) lately, I've been affected by a delay in obtaining the emails on my "BOLD", then ceased to receive all emails from all accounts. Device will always SEND emails. Previously, I tried to restart, then made a pul battery that has solved the problem temporarily. Now it has been 36 hours with no emails. NEED VITAL!

  On your BlackBerry device, go to:

  1. options > advanced > host Routing Table > Menu > register.

  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service books.

  Your desktop PC: http://www.blackberry.com/btsc/KB02830
  North American carriers - scroll down to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

• BlackBerry Smartphones MySpace untrapped exception: java.lang.NullPointerException when you try to access the friends

  Curve 8330 Verizon Wireless

  4.5.0.77 (Platform 3.2.0.51)

  V1.0.0.29 AppWorld

  MySpace v1.5.0.12

  Facebook v1.5.0.32

  Was a problem with MySpace, found no messages/threads with this specific issue, if you are looking for help.  I noticed in the review for MySpace v1.5 on AppWorld Board there were other owners of the Curve 8330 has the same question:

  Whenever I try to view my friends list, add a friend, or look at someone from another friend list, the application crashes.  If I leave the app to do something else while it loads and try to re - open, I get:

  Untrapped exception:

  java.lang.NullPointerException

  Research on the forums for this error of java, most of the suggestions were to reload the operating system of the device such that it may be corrupted.  As an attempt to solve the problem, last night I upgraded to v4.5 v4.3.  When I have been upgrading completed, my MySpace, AppWorld and Facebook apps has shown under options > advanced > applications, but the icons could not be found.  I even searched the hidden icons and still no luck.  I used the destop application loader to remove these three applications in the device manager.  I then downloaded AppWorld from my (www.blackberry.com) device and once it has been installed it used to download and install MySpace and Facebook.  Once they have downloaded and installed, I turned off and only went to a battery.  Restarts, showed the icons and apps worked... except for the MySpace Friend list: same problem.  I don't remember when this error occurred initially, but I guess it was after the last MySpace app update.  Were not immediately thereafter, however.  I can access my messages, and the home page, but that's all.  I already sent an e-mail to [email protected] with no response

  Any help out there!

  MySpace 1.5.1.7 version is available for download!

  Curiously, the app started working properly a few days there with the exception of slow notifications, but not mistakes.

  Thanks for all your support!

• BlackBerry Bold 9780 Smartphone keeps poping small clock

  http://supportforums.BlackBerry.com/T5/BlackBerry-bold/why-does-small-clock-face-pop-up/TD-p/188118

  Hi Experts

  I have the bold 9780 keeeps poping small clock, I tried to follow the instructions in the link above, but I couldn't get rid of the clock, could you please say what other steps should I consider for this problem?

  Thank you

  To avoid a freezing response development or late / slow on any BlackBerry, most important practice that you can adopt is to ensure applications CLOSE when you are finished using them.

  If you simply press the Red "end call" key to return to the home screen application is actually open and running in the background. If you do this several times, you will have many apps open and therefore your memory will get used. Lack of memory is the main reason for your BlackBerry slows to a crawl or crashes. If you make a habit of actually use the menu button to close the applications that will at least slow this process memory-clogging. You may still do a battery pull or using the "Quickpull" app from time to time when things get slow.

  To check what applications run on your device in the background, press the Menu key, and then click switching Applications. You will see icons for each application it.

  So now, check your applications running in the background. There are four or five applications that will always run fluently (Messages, Call Logs/phone, BlackBerry Messenger, home screen and the browser; there are other third-party applications such as BeeJive and alerts of BlackBerry that will work also in the bottom that you can not close if you want they work). Ensure that the browser is NOT on an active Web page (open the browser and select the Menu > close). Close all other applications that do not need to be running (the camera or a game you were playing or Google Maps).

• BlackBerry Smartphones untrapped exception: java.lang.NullPointerException

  Hello, I need help with my bb 9900, OS 7.1 package 1424 (v7.1.0428, platform 5.1.0338). Some of the apps repeat me this error, such as SMS, BBM and email. The other apps still work. This problem in passing when I deleted all messages from one of my email accounts. Once I deleted it, I made a stop down by pressing ctrl alt del, and when he came he did nothing so I reboot several times by removing the battery and it has started to respond after I realized that e-mail icons have disappeared. Now with the last restart, the BBM works apparently but with the e-mail account, I tried deleting and adding several times, but I can't see any icon email, only the general one, but when I try to open it does nothing, but I see that I have emails. Now, the BBM just gives me this error: eception exception: application net_rim_bb_qm_peer (320) does not. end process, and now the phone is freeze. I'll reboot again need help!

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!