BlackBerry Desktop Redirector Smartphones stuck in 'Address Verification '.

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• BlackBerry Desktop Redirector Smartphones

  Hi all

  I have recently upgraded from a Curve (8300) Blackberry in a Bold (9000) of Blackberry and made with success the switch of the device using Desktop Manager 4.6 at home just to transfer all my files and various junk to the new phone... but when I try to work, so I can get the redirector to send my mails to "Bold" PIN It will not work.  At the bottom of the Desktop Manager it says current device PIN: "my new PIN" and active device PIN: "my old pine.  As soon as I open the Desktop Manager, it brings me to a question if I want to change my active device from my old to my new pin.  Even if I select 'Yes', it will not change my active device to my new camera.  It recognizes my new camera, but it will not change the current device to my new camera.  Therefore, when I check the window redirector real status, he still has my old PIN code.  I checked with the person who has my old PIN, and it does not receive any of my emails to work.  I don't know what to do next.  Thanks to everyone in advance for all future efforts.

  -Véronique

  This error occurs when an encryption key was not generated. Encryption keys can be generated manually or automatically. For maximum security, the new keys must be generated every two to four weeks. If you choose to automatically generate a key, you are reminded after 31 days to generate a new key when you connect your Pocket PC to your PC with the desktop running software.

  To automatically generate an encryption key:

  1. Connect your device to your PC and open the redirector Configuration tool in the desktop software. Select the Security tab, and then select generate keys manually. Click on apply.
  2. The following message appears: "the current encryption key is obsolete. A new must be generated. »
  3. Click OK. The dialog box to generate a new key appears with instructions to move the mouse to your PC in a random motion to generate a key.
  4. Click on apply. Then click OK to return to the office.
  5. When you find the encryption key, synchronize handheld with the desktop software

• BlackBerry Curve 8520 smartphones stuck on a 'white screen of death '.

  Hello world

  I have a Blackberry Curve 8520. Yesterday, he got stuck on a white screen, with a little black clock in the middle (the kind you see when you're waiting for a page to load in the browser).

  Even if I turn off my phone, take the battery or put it on charge, this "white screen of death" I read he is described by other people online, won't go away!

  If anyone can help, I would really appreciate it. Thank you.

  Ok.

  If your BlackBerry is turned off the power with a black or white screen, follow the instructions below. The only indication of life may be the flashing red indicator light in the upper corner. Nothing seems to wake and Desktop Manager does not recognize that a device is connected.

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

• BlackBerry desktop software Smartphones settles

  Hello

  I have the 9530 storm model and wanted to install the blackberry desktop software provided with my phone.

  Cd works, I can start the installation off the power of the app.  But it does not complete the installation.

  I am running windows xp with service pack 3.

  What are the requirements of system for the desktop software?

  Another that I love my blackberry.  Any help will be greatly appreciated.

  See you soon

  Thomas

  Hello

  You can use this downloaded installer file, but treat differently (= rather than let it all go sort of aotomatic, you will be advised to install it manually). Please read:
  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&message.ID=...

• BlackBerry Desktop Manager Smartphones downgrades Docs to Go - Premium

  Hello: I have a problem with Desktop Manager downgrading Docs-to-Go - premium v1.007 to v1.006.053.  Dataviz which makes the Docs to Go says on their site that earlier versions of Office Mr. had this problem to downgrade but that BlackBerry had solved the problem with DM 4.7.  When I upgraded to 4.7 DM because the program would not downgrade Docs to Go, but recently when I tried to install the software on my BB Tour 9630 Desktop 4.7 M began downgrading Docs to Go Premium v1.007 to v1.006.053.   I've upgraded Deskitop M to 5.0 and it also downgrdes Docs to Go to the old version.   Anyone has an idea why M Desktop is without downgrading my Docs to go to and older version and how can I go to try to solve the problem?   Thanks: Jon

  Have you applied your package of peripheral carriers OS to your PC (at the top of DTM)? You can find that here:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The device operating system package changes the DTM basic installation that is appropriate for your BB to your carrier... that would have some version of the ToGo applications that frees your carrier. If Yes, you may have to substitute the DTM installation by moving the files of cod for your version of ToGo in the operating system package install so that DTM will recognize your version of ToGo applications.

• BlackBerry Desktop Manager Smartphones resets my home screen image

  I have an image that is stored on the memory of the device, not a memory card, and whenever I have sync it with my computer, it resets it to the standard AT & T back.

  Is there a way to stop this?  It's annoying to have to change my background every time that I synchronize.

  Also, how can I activate bluetooth sync with Desktop Manager?  It is grayed out when I try to click on the box.

  Thank you...

  Hi adg44

  The background is changed because you have the image stored in the camera, move it to the memory card and solve you the problem.

  Read this link to synchronize using bluetooth.

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04132&sliceId=1&docTy...

• BlackBerry Desktop Manager Smartphones will not read phone

  the Director of bureau will not read my phone... it connects fine - starts playback-, then freezes.  He can even do the initial configuration.  I don't get an error message.

  I reinstalled the software tried different versions - exchanged phones - disabled the antivirus/firewall and nothing has solved the problem. I can't find any documentation on this site or tmobile who is somehow useful.

  advice would be greatly appreciated.

  Thank you!

  Hello

  On the departure of Blackberry browser, the key options, menu, browser cache, delete all categories.

  Director of office on the PC, then create a battery pull on the Blackberry just before you

  Connect the USB cable.

  Let us know how it goes.

  Thank you

  Bifocals

• BlackBerry DESKTOP MANAGER Smartphones settles

  I downloaded the software Blackberry 4.7 but when I tried to install it; unzip the files, the installation starts then window marked "intall windows" appears. I have the only option is 'ok' I select and closed of the instalation. and the software is not installed.

  Hello!

  If you are on XP, make sure that you log in to the system with an account that has full administrative rights.

  If you're on Vista, start the installation with "Run As Administrator".

  If you are upgrading an earlier version, try a clean uninstall first:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206

• BlackBerry Desktop Manager Smartphones BB is not user-friendly and it does not at all

  Hello

  Times newspaper I tried to connect my BB Bold 9780 to my PC (at home or at work) and it's a nightmare

  After all the trouble, I just quit, surrender, give up

  next step is to forget BB, as soon as possible

  Bye,.

  AM

  So happy for a simple solution! Good news is.

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry 8320 of Smartphones Software install - does not recognize port

  Try to download a software to save a 8320. Installation is fine (I disable the antivirus and run the file as an administrator to avoid any problem). It goes very well through the installation. To start the wizard and then the device-centric application, the first screen is the portal through which the device connects to the computer. The drop down menu is black and her box 'find the portal' is faded and cannot be used.

  I tried several downloads and several portals, but nothing changes this screen.

  I'd appreciate any help and thanks in advance!

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones installed Desktop Redirector by mistake

  I bought my phone and the service from one of national cell phone services.  I had a few little problems that they helped me trouble, but I installed the software that came with my phone and selected the redirector.  Now, I said that I should have installed Internet Services and not the redirector.  I deleted the software of office using Add/Remove programs in the control panel and reinstalled.  However, I always get emails like this redirector

  ******

  This message is used to carry data between your BlackBerry handheld and a home server. Please do not delete, move, or reply to this message - it will be processed by the server.

  BEGINETP 349

  AatgeUEAAAAAIBAIMzA0MTk3QUIgEmtyZmFybUB2ZXJpem9uLm5ldADbCplyUAVDTUlNRQNA

  gICAgiIAADBDNjE5NTJCRitHKzEAgQUjiyOGolbGndgUtPgZ4AAZES + ZYcRJrX + voLI6ZA09

  wI9Y5CBAbIP6H6XMggDD0Ah5w9H4tgHFPvIY27edR5 + QYx0i3n/nYmRe7zcowdDrSEkaoL + K

  *******

  Being a novice what I did wrong and what I need to do to fix?

  Thank you

  Hello and welcome to the Forums of Support BlackBerry.com.

  Step 1: You have installed Desktop Manager by using the option "Desktop Redirector".

  If you are not using redirector, you must uninstall Desktop Manager, and then reinstall it using the BlackBerry Internet Service option.

  Step 2: On your device, go to: Options > Advanced > maintenance book and remove any service books for [office]

• Synchronize the Smartphone blackBerry Desktop Mgr w\Pearl 8120, halts, addr # 209. How can I remove the 209 address?

  Pearl 8120, sync Desktop Mgr Pearl 8120, halts, indicates error addr # 209. He's not going around it. I remove two addr get error (file corrupted) Addr # 207.  Delete a corrupt address # 209 Pearl 8120 if we do not know the specific name?

  I don't really know if the Blackberry Desktop Manager takes the contacts alphabetically, but is a possibility.

  You have to look in your contacts, sorry.

• Smartphones from blackBerry Desktop Software suspended while "Verification of device application updates... »

  HI -.

  I am running Windows Vista and version 4.7 of the Blackberry Desktop Software.  I am having a recurring problem during synchronization.  As soon as I plug my Blackberry, desktop message software appears: "Verification of the device application updates... ' and it hangs here.

  I tried to restart, reinstall the Desktop software and sometimes it will solve the problem for a few syncs, but it always comes back.

  Help, please!

  Make sure that your USB cable is connected to one of the main rear USB ports of the PC. A USB hub, or USB Monitor port not a USB port on the front of the PC.

• BlackBerry smartphone how to install desktop redirector

  OK, I'm lost here, I tried it on several PC, same results - I'm never asked to install the Desktop Redirector for Outlook.

  I followed these instructions-

  http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB16236&SLIC...

  Step 9 never comes to the top. I selected 'work' - selected 'Outlook' then it bypasses step 9 and goes directly to the final stage. What I'm doing wrong here?

  So much worse... apparently even thought the step never came, it was installed in the background.