BlackBerry locked Z10 Z10 not the mobile phone service provider

My wife and I have a Z30.  When she moved from its old Z10, which became the youth listen to.  They use applications, games and a wi - fi only.  It is not connected to a wireless network now carier.  Children changed his password, and we do not know what it is.  They tried 5 times already, and after 10 unsuccessful attempts, the data are deleted.  How to reset the password for this phone that is not connected to a network now?

First of all, do not have the camera on a support for wireless mobile is not the issue.  This fact is not relevant.

Secondly, the big question is which version of the OS is on the device and if BlackBerry Protect is enabled.  If the device is running a later version of the operating system with the function of protection against theft and if protection is enabled, then the problem is complicated.  And if this is the case, then you must know the password or the device will become useless.*

So, the best cases, anti-theft say are not a factor.  If the device is inviting the user to enter blackberry, then do it and thereafter, you will be able to try again the password.  If you do not know the password and you enter it incorrectly 10 times, the device will wipe away.  And after this - yet once, assuming that the protection against theft is not present or not lit - so you can set up the device again.

* If the lock is present and active, your only solution is to contact the dealer and see what they can do for you.  Expect to have to provide proof of purchase and identification, i.e. If they salesman can or will help.

Tags: BlackBerry Smartphones

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