BlackBerry Q10 Q10 frozen - new

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• BlackBerry Q10 receiving new Q10 tomorrow. Need help to transfer data of Balckberry Desktop Software

  Currently have a Curve 8530. Data are saved on laptop via Blackberry Desktop Software program. B what will be the best way to transfer the data? Thank you.

  Thank you for your response. When I heard back for awhile, I called technical support Blackberry and the technician the Nice customer support sent me the following:

  Below the instructions on how you can transfer data from the Curve 8530 to the new Q10 use BlackBerry link.

  Note: This method requires a PC or a Mac with BlackBerry installed link.

  * BlackBerry link only supports the Tablet BlackBerry PlayBook and smartphones BlackBerry 10, with the exception of the migration of initial data of a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7.1 for the smartphone BlackBerry 10.
  * BlackBerry Link is available from www.blackberry.com/blackberrylink and is able to operate simultaneously with BlackBerry Desktop Software for easy migration to BlackBerry 10.
  * 10 blackBerry Smartphones will offer an option for auto-install of BlackBerry connection when it is connected to a computer (Mac and Windows)

  Before using BlackBerry link for the migration, make sure that:

  * BlackBerry link is installed on the PC or Mac that will be used for migration.
  * The two BlackBerry smartphone models are detected and can connect to the BlackBerry on the PC or Mac link.

  Follow the steps to transfer data using BlackBerry link below

  1. plug the BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7.1.
  2. Select the name of the previous BlackBerry smartphone the BlackBerry link screen downstairs
  3. a page will appear with a message that the device is not supported by BlackBerry binding, on the same page, select data transfer.
  4. on the next page, click Next, this BlackBerry smartphone data will then begin to back up.
  5. once the backup is complete, BlackBerry link invites you to the new device to be plugged. Unplug the old BlackBerry smartphone and place it in the smartphone BlackBerry 10.
  6. the screen will display indicating that the data be sent.
  7. When finished, unplug the smartphone BlackBerry 10 as it is ready for use.

  If the previous smartphone is not a backup file can be used

  1. connect the 10 BlackBerry smartphone to the computer via the USB cable.
  2. at the bottom of the screen BlackBerry link, press the arrow towards the top right of the name of the new BlackBerry smartphone.
  3. Select Restore > restore from backup > Legacy device backup files.
  4. Select the desired backup file.
  5. place a tick next to the data to be restored in the smartphone BlackBerry 10. To restore the data all supported, place a check next to restore all data.
  6. tap on restore.

  Hope this can be useful to you or other new users Q or Z10.

• BlackBerry Q10 how do I get rid of my current BB sign in and create a new one?

  My Q10 is having this problem:

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB33652&sliceId=2&di...

  It seems to me that I have to delete my bbid which was used for my old BB and make sure I use a new from scratch, so lose all my contacts etc.

  How can I do this

  Please help someone because I'm so desperate to stop having BBM Manager of temporary error every day, so far the only way I can get around this is to keep to restart or take out the battery.  Whenever he wipes my cats and is usually really irritating.

  any help would be much appreciated - thank you

  Hey, AdaV,.

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  Follow the steps in this article to change your BlackBerry ID on the smartphone BlackBerry Q10: www.blackberry.com/btsc/KB26694

  Remember to create a backup of your data in BlackBerry link that all data will be erased.

  Let me know if you have any other questions.

  See you soon.

• BlackBerry Q10 Q BB 10 issue 1

  Hello

  Is there an option to auto on/off on bb Q10?, if not, then is it possible in future updates?

  Hey BBQ10,

  Welcome to BlackBerry Support Community Forums.

  This feature is currently not available in the smartphone BlackBerry Q10; Sorry, we can not comment on the new features of the new software.

  Let us know if you have any other questions.

  Thank you.

• Contacts in bbm blackBerry Q10?

  Hello!

  Hello world

  In fact, I missed my bbm contacts, after when I bought a new dievice, called "BlackBerry Q10"

  my old camera, it's called 'BlackBeery Bold 9900', and I sold it. So, after that I used my new camera and I open bbm and connect to my email and password, after that I've found my bbm contacts!

  So I do not know why?

  Can you help me please?

  Any body know

  What I would do... ?

• BlackBerry Q10 why Blackberry fallen T-Mobile

  I specifically bought my T-Mobile Q10 because T-Mobile has the most profitable and the best network in my area.  Now, I get an e-mail from John Chen indicating that Blackberry still once himself shot in the foot.  It wasn't easy to stay with Blackberry decision.  The new OS stinks.  There are very few applications and a big piece of effective connectivity to Blackberry with all the featrues of Microsoft Outlook have been cut.  Now, they're going to dictate what operator I can use?  I'm in a contract for two years with T-Mobile which has JUST begun.  I got my Q10 for $99, but if I have to interrupt the service, I owe them $500 more.  So thank you Blackberry to stick to me one more time.  When conditions are more with T-Mobile, don't worry, this will be the last Blackberry I am owner according to their use for more than 15 years.

  JSlavitt wrote:

  Someone mentioned earlier that they are able to download ' Droid apps on their Blackberry OS10.  Can someone tell me how to do this?

  The best way... read this: you've switched to OS 10.2.1 and want to run Android

• BlackBerry Q10 My BBQ10 deleted my photos and my videos!

  This is the second time that happens in 2 months!

  I take photos and videos with my Blackberry Q10. The next day, I take a quick glance: everything is removed! All that I've got are a couple of old photos and 3 photos transferred from my computer.

  All my videos are deleted.

  I have had no updates on my phone, I don't download anything new in the last few months.

  I'm not at full capacity on my phone... So, it does not remove himself because there is no more available space.

  I don't understand!

  My music is intact...

  The last time this happened, I deleted my music and it recharged. I found myself with duplicates of different songs (weird, right? Since I deleted the entire folder). After I deleted duplicates, all my reappreared photos and videos! MAGIC!

  Did not this time...

  Any ideas?

  POP! FINALLY found the problem!

  It's a problem of contact with my SD card! Sometimes, the phone detects, sometimes is not

  I received my photos and videos - I immediately made a backup and now I go to the repair shop!

  Thanks for your help!

  -Lav

• BlackBerry Blackberry Q10 10.3.2 Z10 password ID issues

  Hi, I need help with the Blackberry ID related issues. I recently got a Blackberry from my brother who went to the army where it is limited to use only a device equipped photo of Q10 Q10. Before moving to me, it has disabled Blackberry Protect and delete his personal data and I created my new Blackberry ID associated with my email of the company. However, as has happened the weekend, I couldn't "confirm" my email of the company (Blackberry ID) within 72 hours, and I refreshed the email confirmation, but for some reason, the BlackBerry ID password is incorrect and I can't 'confirm' the new password. Now when I click on BlackBerry ID of parameters, it is said; BlackBerry locked ID
  BlackBerry ID password was entered several times incorrently. For security, your account has been locked. If you need create a new password, press Reset. When I clicked "Reset", there was a Question of recovery of the password when I recognize established when I created my BlackBerry ID. Because I can't recognize such a Question of safety, I can't go forward. Can you please what is happening or what I did wrong?

  Here is the information on BlackBerry ID of 'settings ';
  BlackBerry ID username: my email company (not my brother ID more)
  First & last & pseudonymous: my good names (not my brother more)
  Status of Confirmation e-mail: "unconfirmed".

  And here's what I did after I got on the phone;
  1. I have set up my new BlackBerry ID at the stage of initial configuration without a SIM card inside.
  2. I have never 'confirm' email (BlackBerry ID) within 72 hours. And since then, I can't email confirmation.
  3. I use Q10 with connections wifi at home & work.
  4. I finally incerted my SIM card, but I can't access the BlackBerry World.
  5. I took out my SIM card.
  6. Although I could never "confirming" State ID of BlackBerry, BlackBerry Protect is ON (enable) and I can't turn it off (keeps prompting the BlackBerry ID password associated with my email of the company and it is incorrect)
  7. I do not recognize the "recovery password (security) issue".

  I read on internet that with BlackBerry Protect 10.3.2 feature is ENABLED, data wiping is useless without the BlackBerry ID password and it always will make the phone unusable. So I'm stuck...
  At this moment, what I can do? And who instituted the "BlackBerry Password Recovery/Security Question in the first place?" I had to 'Confirm' the status of e-mail before using the phone? Can I go ahead and wipe my Q10 without knowing the 'BlackBerry ID password' or 'The password recovery Question?' I would be able to implement the new BlackBerry ID and the new password with my email of the company again? I'm just afraid that I'll do my Q10 permanently out of use. And what is locked BlackBerry ID (account)?

  Sorry for writing such a long message, but I just don't know what to do now...

  Hi all

  Last updated:
  Successfully, I received the Email 'confirm' to my company e-mail and updated the device information by resetting my BlackBerry ID password. I'm having no problem with BlackBerry Protect 10.3.2 / BlackBerry ID password.

  Kind regards
  Memejo

• BBM blackBerry Q10 pine got changed

  Hello, everyone!

  My problem with the BBM Pin code is as follows - a few years ago I had the BlackBerry 9900, and I got a pine BBM assigned to this device. Later, this device was physically destroyed and I started to use BBM on Samsung Galaxy (the same PIN BBM).

  Recently, I purchased BlackBerry Q10 and started using BBM with the same PIN (from BlackBerry 9900). It wasn't a problem, until that I've updated BBM a few days ago and then I noticed that my BBM pin has changed.

  Does anyone know why it happened and what to do with this issue? I mean, finally, I will create a list of contacts with my new BBM PIN code, but there is no guarantee that this change suddenly won't happen again.

  Thank you very much for your advice.

  Dmitri

  Hi Dimitri

  Good question, but so many numbers makes me headache lol just kidding. Unfortunately, this is not how it works. Different way with numbers of mail or telephone in our map. Blackberry PIN is connected with a single device and cannot be moved to another device. Your previous BBM with 123456 contacts are safe and always with you in your new PIN BBM 654321. To your new customers/friends you must inform your PIN or invite them.

  Technology can create something new. You can always tell them your new pin code otherwise you must continue to use your old device.

  Kind regards.

• BlackBerry Q10 ActiveSync does not synchronize my Contacts after changing to another Exchange Server

  I changed to another supplier of services of Exchange and now the problems with my Contacts on the Blackberry Q10. After the configuration of the new Exchange ActiveSync account, I observe the folliwng:

  1. New contacts created in Outlook / Exchange Server will not synchronize to the Q10.
  2. New contacts created on the Blackberry are synchronized backed the Exchange Server / Outlook Client.
  3. BlackBerry-Contacts are visible, but won't open (like "zombies").
  4. BlackBerry Contacts from other sources (Facebook, WhatsApp) are no longer bound together, in other words, it seems that the person has multiple contacts entries.
  5. Sending / receiving mails and work on the Blackberry calendar entries.

  I fixed it myself. Now, the Contacts are all back in, deduplicated and healthy. That's what I did, step by step, in settings > accounts:
  1 turn off Sync contact on the Exchange ActiveSync account
  2 delete the Facebook account
  3 remove account Skype and gmail
  4. run "Delete local Contacts"
  5. in Contacts, check the number of Contacts: contact no.
  Then in settings > accounts:
  6. turn on synchronization of Contact for an Exchange account
  7. This brought all Exchange contacts
  8. Add Facebook, Skype and a gmail accounts.

  END

• Notifications of calendar blackBerry Q10

  audible calendar for Blackberry q10 notifications will not turn on not since the new update

  your 3 weeks towards the end of the game > https://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/calendar-audio-notification...

  a fix is put in place now so keep an eye on the update of the OS of your provider.

• BlackBerry Q10 transfer old data blackberry device BlackBerry 10 device, without old blackberry device again

  Hello
  I recently bought a new BlackBerry Q10, I got a 9790 "BOLD" of BlackBerry OS 7 before that and I had backed it up in BlackBerry Desktop Software. I had no knowledge that BlackBerry 10 devices do not work with BlackBerry Desktop Software, so I sold my Bold 9790 and then bought a Q10. I need to retrieve all the data from my old 9790 "BOLD" to my Q10, but unfortunately does not work with BlackBerry Desktop Software Q10. If I download BlackBerry link it will ask to connect to my old camera to transfer files.

  So basically, I need to transfer my old phone to the new backup file.
  Please help me. Thank you.

  First of all, the device is released for more than a year and a half.  BlackBerry has put the information out there.  I easily found the information below with a quick Google search that brought up this article, KB33322

  While it has not yet been updated in order to take account of the last update for the link, I made a few minor changes to the instructions to join the same options in the new version of the link.

  Multimedia files stored on the internal memory of the device will be transferred if you check the box "Multimedia files stored on the internal memory."  Multimedia files stored under the content on the old appliance store will not.

  Here are the instructions:

  1. Connect the 10 BlackBerry smartphone to the computer via the USB cable.
  2. On the left side of the BlackBerry connection screen, click on the name of the smartphone BlackBerry 10.
  3. Select restore device > Legacy device backup files.
  4. Select the desired backup file.
  5. Select the data to be restored in the smartphone BlackBerry 10. To restore data to all supported, select the checkbox restore all data .  Choose the data to restore select Custom Restore.
     Note: for a description of data BlackBerry smartphone, refer to KB03974.
  6. Click restore.

• BlackBerry Q10 from sent items e-mail settings

  I know that the option "delete only on handheld" does not yet exist on BB10, which is a major pain.  I learned to live with this until today.  I have two email accounts; @shaw.ca and @live.ca.  When I send an email from my PC it also appears on my phone as a sent item.  In the interest of the housekeeping I delete sent items off my phone thinking that they will always be in my items on my PC.  I consider that to my account @live.ca only, not Shaw for a reason, my folder on my PC has no items since I got my Q10, they've all gone which is a huge problem for me.  Here's my question.  Is there any kind of implement changes that can make my items on my PC are not displayed on my phone?  I never used to see them on my torch, only the Envoy that I sent from my phone.

  Any really smart people out there who know a way to recover deleted items sent in Windows Live mail?  I poured on everything him net and can not find anything but it can't hurt to ask.

  Thank you all!

  Hey ddmdevin,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question. In the new operating system BlackBerry 10, email will now via synchronization. Previous BlackBerry devices carried out a reconciliation. This means that, with synchronization, the Inbox on your BlackBerry Q10 will reflect your Inbox on your webmail.

  The ability to hide items sent in the Q10 of BlackBerry is available, however it allows to hide all items sent to all accounts in the hub.

  To hide items sent so they are not displayed in the Inbox of the Q10 (to avoid to remove permanently):

  The Hub-> menu-> settings (3 vertical points)-> display and Actions-> see the elements (toggle OFF) sent.

  Let us know how make you out!

  See you soon,.

• BlackBerry software Blackberry Q10 - Outlook calendar

  Try to sync tasks and notes sections from my Outlook to my new Q10 calendar. Through transfer of Blackberry link old 9330 to new Q10, but still not found of tasks and notes. Appreciate any assistance.

  Hi caplitcka,

  Notes and my tasks will be located in the application store on the BlackBerry Q10.  Let me know if find you them here.

  Thank you.

• BlackBerry Blackberry Q10 ID deleted with Blackberry Protect to the

  Hello

  I do not own the Blackberry device, but my father and I think he did something wrong. He asked me to write to you to help you, because he can't use his device because it deleted the Blackberry account. On October 23, he bought Blackberry Q10 and on 26 October, he deleted an account (he had some problems with the reception of e-mails and he thought that it might help). He also said that the problem might be related with Blackberry Protect. What can I do to make him his device working properly?

  Greetings from Poland and thanks for any help.

  MREX.

  You can try. I don't think he'll do good. Why BlackBerry would be to blame when they provide a big warning that says do not remove the BBID if it is connected to a device?