BlackBerry Q5 q5 unable to update

Hello

I have a problem, try to update my software Q5. I get notifications of new version of the software (10.2.1.3062 - 928 MB size) but when connect my bb on my pc using the bb link or WiFi, it starts to download the software but about 25% of the download stops and says please check your internet connection. I tried in many places and it's the same problem.

Thanks in advance for your support!

Hello and welcome to the community!

It could be simple server overload... If 1 million people try them all at the same time, well, you can predict the results. You can wait and continue to try or try another method:

Good luck!

Tags: BlackBerry Smartphones

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