BlackBerry smartphones are unwilling to send SVR ent...

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• BlackBerry smartphones are unable to send/receive accounts of the same workserver

  Hello

  We have 30 days with this question:

  all our working server accounts (@mywork.com) stop working with blackberry

  After deleting/setting up bis accounts and also invite Panel the provider "n" times and reset, hard reset, battery pull, operating system reinstalled, etc., etc. several times

  the socket holder in charge of said data is a problem with my hosting/email provider

  the said accommodation/e-mail provider is blackberry

  now my provider ask me what is the IP of blackberry that came to the e-mail server to check emails, this to revise that this ip address does not block the e-mail server

  everyone knows what mean?

  the carrier is Telefónica mexico

  tanks in advance

  Hello

  If I understand your question, this KB documents which, according to me, you need:

  • KB11036 Requirements of connection and firewall for the BlackBerry Internet Service

  Good luck!

• Scroll of blackBerry Smartphones are becoming very difficult to "BOLD" (with a pad, not a scroll wheel)

  Hello

  Scrolling became very difficult in my "BOLD", but it has a pad, not a scroll wheel, so I can't follow the spoken wheel and push solution previously in these forums.

  The symptoms are that it is difficult to get the cursor to move to the left or to the right or upwards or downwards, sometimes that it moves more easily than other times, but never as easy as it was until last week. What often happens is that I end up pressingteh pad too hard trying getting the top of the page to save the movement and thus itreads as a click instead.

  I tried to clean the buffer, cleaning of my thumb or finger, battery-out-restarted "BOLD" of countless times, tried with my fingers wet and dry...

  It seems that she has changed after an update has been downloaded, but maybe it's just my perception.

  In any case, what could be the problem and what is the solution please?

  Hello qw8,

  Welcome to the forums.

  Take a look at the knowledge base article below which may help you with your trackpad problem.

  KB29640

  Trackball, keyboard or trackpad not working only not on a BlackBerry Smartphone.

  I hope this helps. Nice day.

• BlackBerry smartphones are not emails

  As of this morning, I receive emails on my phone.  I have two accounts e-mail set up on my phone and no one receives e-mails.  I know I should be because I get them on my laptop.  I can send emails from an account, but I can't receive them.  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for official support... but...

  bwhuey wrote:

  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  It's very very interesting... I suspect the one who talked you to ATT was not (I'll be gentle) adequate training. Contractually, end users have no way to try to contact BlackBerry directly for anything (well, not for free). Rather, the carrier should worsen your BlackBerry case and provide you more information (for example, a file number)... but just to give you a phone number means (I'm sorry), the person gave you att, because this isn't how the support system. And it's actually a bit surprising... all the reports I've heard indicate ATT to get a best trained support groups for BB to anyone... but maybe they skate.

  In any case, if the above does not work, their ring upwards and insist that they solve it correctly. Emphasis first to be transferred to the personal support of BB dedicated ATT (I think they have such a group) because it is also a mandatory step before be remounted for BlackBerry (but correctly... not the way you describe).

  Good luck!

• BlackBerry Smartphones Newby: How to send photos?

  When I try to send pictures, until is displayed a 'contacts' window that is empty.  Cannot figure out how to complete this.  Looks like I should be able to see my contact list...

  You're not after what we say...

  You are trying to send to a BlackBerry Messenger contact. Apparently, you do not have BlackBerry Messenger contacts. BlackBerry Messenger is a separate type of the IM app on the BlackBerry ONLY for communication between the BlackBerry users.

  IF you want to send the photo, select the option to send email...

• BlackBerry Smartphones be able to send emails

  My bbm and facebook work, but I can't send emails. I was able to receive simply not send them. Anyone know why or how to remedy?

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• BlackBerry Messenger Blackberry Smartphones - are encrypted messages?

  Hello

  I was wondering if the messages I send to another contact with Blackberry messenger are encrypted or not? I was looking for this online and all I could find is that the blackberry Messenger is a wrapper of BB-PIN messaging. PIN messages are supposed to is not encrypted from what I could find online - which would mean that BBM messages are not too... I'm just guessing?

  Thank you

  Yes, BlackBerry Messenger is encrypted from end to end, because it uses the PIN messaging as its transport.

  All traffic is exclusively on the RIM infrastructure and it never leaves.
  All BlackBerry devices share a common encryption key that is used for this purpose.

• Hiden images retrieve blackBerry Smartphones are BOLD 9780 - please help!

  Hello!

  I hide a few photos on my BB Bold 9780, and now I can't find them.

  I found the help for this but it works for the CURVE.

  Please can someone help me get these pictures?

  Thank you!

  Hello and welcome to the community!

  This KB describes how:

  • KB18466 Hide or show pictures on the BlackBerry smartphone

  Yes, it seems tedious, but here again, the cover-up is something to an end, then if the should not be as simple.

  Good luck!

• BlackBerry Smartphones how can I send a picture?

  Hello

  It's my 1st Blackberry and I'm really happy with it, but I can't seem to be able to send photos, can anyone help please.

  Thank you.

  You'll need a mms provider configuration, then

  1. you find the image you want to send
  2. press the Blackberry key
  3 scroll to send/share click
  4 then down to send as MMS
  5. click on send and then find that you want to send it to.
  6. click name there and then, he should send as normal text

  Hopes this helps

  Styles

• For any mobile device via sms/bluetooth blackBerry Smartphones how can I send a contact?

  I use BB 8900, I can send any contact from my list of contacts through sms/bluetooth everything as we are able to send Nokia as a business card to any other mobile device.

  Go to your Messages icon > Menu > MMS deal.

  Fill your recipient and message, and tap Menu > Contact to join.

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

• Torch of blackBerry Smartphones 9810 - contacts option 'send the record of ths' unavailable

  When I try to copy all my contacts by bluetooth, 'send ths folder' option is not available.

  Copy single contacts is not a problem-

  the instructions are:-

  1 Select contacts

  2, select the menu "Send this file" by pulling down the menu - contacts

  the only option I see is "send card contact followed by = blue tooth

  am I missing something?

  found a solution (I followed the help blackberry rather than Parrot guide guide).

  on blackberry: -.

  1. manage connections

  2 networks and connections

  3 bluetooth - seleect the device

  4 transfer contacts

  success

  as donald Trump confided in me (always RTFM (read the f ^ c & I) Manuel g))

  Pardon my french

• BlackBerry smartphones I can't send or receive emails on my phone

  For almost a week I could send and receive emails on my phone.  I can not also sign on Blackberry as it says the details I entered are incorrect.  Help, please

  Thank you it will give a try

• BlackBerry smartphone Bold 9900 Email send receives no help

  Recently, I went to the Pearl of BlackBerry to BlackBerry Bold 9900.  I could send and receive emails without any problems on my Pearl, but since I switched phones I can receive only email (Outlook) on the "BOLD"; There are not sent.  If I try to send, I get a red x.  The State of the message says: Transaction error: failure in service.  I tried to troubleshoot using the help option, but it may as well have been written in Greek.  I'm not very tech savy.  If anyone can guide me through the resolution of this problem I would be very happy.  It's very frustrating to have to answer all the time on a computer. Thank you!!!

  Gotcha.  Try this... can you remove e-mail accounts using e-mail configuration and add them on the mobile site?

  Since the device, go to mobile.blackberry.com
  Scroll to connect and click Send.
  Click on join now for the e-mail service you want to add and see if it works.

• The data of all blackBerry Smartphones are missing and the phone is formatted

  I received a notification of Blackberry Protect to enter my ID password for identification number of mi ([email protected]). I forgot the password to ID both the unswer. I chose the function to send information to my mail to reset the password. But all messages from Blackberry protect came to my male. I tried to get the mote of past 10 times and after that the phone has started to download something and turned off. After the phone on - ampty withou that all data, contacts, photos, videos etc. empty at all.

  After that a little clear message came to my male.

  Assume that all info shoul be registered on the Blackberry server. How can I get back all the data from my phone, including the existing settings (staff and my work emails were connected to my Blackberry etc - all shoul settings saved on the server).

  Thank you very much for the support!

  Viorel says:

  Accrding to youe necessary link BB Protect application is open, but I don't have it on my phone now.

  Make sure that you have made a backup using BlackBerry Protect before your deletion of the device?

  When you connect to BlackBerry Protect site click on My Data > are you able to view any backup?