BlackBerry Smartphones BB Curve install software Desktop fails

Similar Questions

• BlackBerry smartphones can not install the Desktop software

  When I try to install Desktop Manager, the following error message will appear:

  

  Downloaded twice again, the same thing happens again. Tried this http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB28396#resolu...  and installed all the root of the Web site of verisign certificates, still does not. Any help?

  Finally found a solution. The cause is, "VeriSign Class 3 Code signing CA" certificate is missing and is not in the link provided by RIM in "Knowledge Base" or the site Web of VeriSign (!)  but thanks to google I found this.

  Open your Notepad (or notepad ++)

  * Paste the following code:

  -----BEGIN CERTIFICATE-----
  MIIEwzCCBCygAwIBAgIQTWKQ5YxU8PHrFzQaExDmpDANBgkqhkiG9w0BAQUFADBf
  MQswCQYDVQQGEwJVUzEXMBUGA1UEChMOVmVyaVNpZ24sIEluYy4xNzA1BgNVBAsT
  LkNsYXNzIDMgUHVibGljIFByaW1hcnkgQ2VydGlmaWNhdGlvbiBBdXRob3JpdHkw
  HhcNMTAwOTMwMDAwMDAwWhcNMTQwMTAxMjM1OTU5WjCBtDELMAkGA1UEBhMCVVMx
  FzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQLExZWZXJpU2lnbiBUcnVz
  dCBOZXR3b3JrMTswOQYDVQQLEzJUZXJtcyBvZiB1c2UgYXQgaHR0cHM6Ly93d3cu
  dmVyaXNpZ24uY29tL3JwYSAoYykxMDEuMCwGA1UEAxMlVmVyaVNpZ24gQ2xhc3Mg
  MyBDb2RlIFNpZ25pbmcgMjAxMCBDQTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCC
  AQoCggEBAPUjS16l14q7MunUV/fv5Mcmfq0ZmP6onX2U9jZrENd1gTB/BGh/yyt1
  Hs0dCIzfaZSnN6Oce4DgmeHuN01fzjsU7obU0PUnNbwlCzinjGOdF6MIpauw+81q
  YoJM1SHaG9nx44Q7iipPhVuQAU/Jp3YQfycDfL6ufn3B3fkFvBtInGnnwKQ8PEEA
  Pt+W5cXklHHWVQHHACZKQDy1oSapDKdtgI6QJXvPvz8c6y+W+uWHd8a1VrJ6O1Qw
  UxvfYjT/HtH0WpMoheVMF05+W/2kk5l/383vpHXv7xX2R+f4GXLYLjQaprSnTH69
  u08MPVfxMNamNo7WgHbXGS6lzX40LYkCAwEAAaOCAaQwggGgMBIGA1UdEwEB/wQI
  MAYBAf8CAQAwcAYDVR0gBGkwZzBlBgtghkgBhvhFAQcXAzBWMCgGCCsGAQUFBwIB
  FhxodHRwczovL3d3dy52ZXJpc2lnbi5jb20vY3BzMCoGCCsGAQUFBwICMB4aHGh0
  dHBzOi8vd3d3LnZlcmlzaWduLmNvbS9ycGEwDgYDVR0PAQH/BAQDAgEGMG0GCCsG
  AQUFBwEMBGEwX6FdoFswWTBXMFUWCWltYWdlL2dpZjAhMB8wBwYFKw4DAhoEFI/l
  0xqGrI2Oa8PPgGrUSBgsexkuMCUWI2h0dHA6Ly9sb2dvLnZlcmlzaWduLmNvbS92
  c2xvZ28uZ2lmMB0GA1UdJQQWMBQGCCsGAQUFBwMCBggrBgEFBQcDAzAoBgNVHREE
  ITAfpB0wGzEZMBcGA1UEAxMQVmVyaVNpZ25NUEtJLTItODAdBgNVHQ4EFgQUz5mp
  6nsm9EvJjo/X8AUm7+PSp50wMQYDVR0fBCowKDAmoCSgIoYgaHR0cDovL2NybC52
  ZXJpc2lnbi5jb20vcGNhMy5jcmwwDQYJKoZIhvcNAQEFBQADgYEArt0hHV+PgHrS
  Ugnq227SXYvowhtpBL5RpQEOWfo30XSj7tztiXQrYtWmv0+tNhdU8BPgo0XSTCbL
  4m2iH9AeegcPtrN7b1Booukxs7eZfYBwoKfeCx6k//NNgRvdIMkcxK/P8Y/62dqV
  8OzcXL/ojFo+erCj61lDdBHgmxpq828=
  -----END CERTIFICATE-----
  

  * Save it with the name ' Code signing alternative intermediary 2010.cer.

  * Open Internet Explorer

  * Go to tools > Internet Options > content > certificates, click the 'intermediary' tab, press "Import" and select the certificate that you saved.

  After you import that, the installer should work now.

  Source: Microsoft Forums (check first)

• BlackBerry smartphones can not install the Desktop Manager

  I have problems to install the latest version of desktop Manager, I have version 4.2.2.12.

  Once I have download the verision 4.6 and I save it to a fine on my PC. I try to install it but it displays an alert. that the implementation is not a valid win32 application. I tried with 4.5 and same thing happens, someone can help me?

  Thank you

  Hi Adrianvh,

  This package worked for me that I find to be extremely stable with XP 4.5:

  Use this link to uninstall the current DM

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  Download DM 4.5 without Media manager. MM is very unstable:

  https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

  Download USB drivers for 4.5

  BlackBerry USB and Modem ENG pilots (DM4.5 B13)

  • File size: 12,33545 MB
  • Date of publication: 24 June 07
  • Download Software

  Here is the Manual:

  http://NA.BlackBerry.com/eng/deliverables/3392/Desktop_enterprise_45_final_492431_11.PDF

  Cold start the PC. Tour of all the ladies of virus and firewall.

  Install the DM and configure for Outlook.

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• BlackBerry Smartphones BB Curve 8320 software required! pls help

  Im a BB 8320 Curve user. Version 4.2.2.180 software (Platform 2.5.0.36) T-mobile user. I need to download this version because I upgraded to OS 4.5 but didn t dat im loved a lot. So, I want to move to 4.2.2.180 (Platform 2.5.0.36) but does not have this version anywhere. Pls help me friends...!

  Hi and welcome to the Forums!

  All official versions of carriers are available through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  I don't know which carriers have the version you want... you'll have to dig through to find.

  Good luck!

• BlackBerry Smartphones Can we install BB Desktop on 2computers?

  I did a search and did not find a definitive answer.

  My BB is installed on my work PC, but I would like to install it at home as well, on my laptop. (can't really download, copy music videos, Podcasts, etc. to work!)

  Before installing the BB software on the laptop, I was wondering if have it on 2 systems creates problems. Will not need to synchronize the calendar, tasks, e-mail, etc., just the stuff of media and applications.

  Any advice?

  Scott

  Hi Scott99Lee,

  Install works like BES Office Manager.

  Install Home Office Manager bis.

  In this way, you can also add contacts the Devcie House. but remember that because the devcie to syncs everything, Contacts that are now on your BB will Sync to the account of the office as if you had manually added!

  Hope that helps!

• BlackBerry Smartphones Can not install Desktop Manager due to the DEP.

  BlackBerry users good day.

  I just of me a BlackBerry Storm 1 and I would like to install the Desktop Manager.

  I downloaded the installation from the website and tried to install it.

  At the beginning it goes well, that I start, select my country... but then...

  ... When I chose my country and I click then the installation hangs and I get the DEP error.

  I looked around these forums, but I am not getting any help.

  Could someone help me please?

  I'm pretty annoyed by this error.

  I hope to have a useful answer.

  Kind regards

  Jurrien van Rooij.

  Unfortunately not, as with most of the facilities of software, information must be written in some parts of the computer, such as the registry, and you can just use a USB flash drive to run your applications.

  This error is a Microsoft Windows error occurs when Windows detects code that is run from a protected location  At this point, Microsoft is your best bet for support as it is not an error of BlackBerry Desktop Manager.

  Thank you

• BlackBerry smartphones I have loaded the Desktop Software 4.5 on my computer - not able to load on the BB 8310

  Hello:

  I went on the Blackberry site and loaded the carrier ATT page software, Desktop software, it's on my computer, but when I plug my BB I can still see the white screen with JVM 513 error and the Director of office gives me again - no request is available.  How can I get the software to reload on my BB 8310.

  Please help, I don't want another phone, I like this one.

  Thank you

  Ladylaresa67

  Can be accessed through this site

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

• BlackBerry smartphone how to install desktop redirector

  OK, I'm lost here, I tried it on several PC, same results - I'm never asked to install the Desktop Redirector for Outlook.

  I followed these instructions-

  http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB16236&SLIC...

  Step 9 never comes to the top. I selected 'work' - selected 'Outlook' then it bypasses step 9 and goes directly to the final stage. What I'm doing wrong here?

  So much worse... apparently even thought the step never came, it was installed in the background.

• My 9800 torch blackBerry smartphones is not install apps and I can't set up my gmail account

  Please help me I download apps on my torch 9800 help bb world bt it dosent install on my fone, as he tells me that there was a problem installin the application please try again later... even if I try to download outside bbworld it tells me failed to download... on the configuration of e-mail d it always tell me 'address incorrect email or password'... Please help me

  OK, I can't say enough. But I'm like described KB as a lack of policy is NOT what you have, which means that you have a COMPUTER policy on your device. It's just weird because I've never seen a COMPUTER policy like what you describe, but then of course I have not seen anyone.

  So, I think (it's more than that, actually) is that you do indeed have a policy COMPUTER on your device that may well be the reason for the failure of the installation, you encounter.

  If it's a working or otherwise associated with certain BES service device, then you need to talk to anyone who provides the BES service on your problem... they control what is the it policy.

  If this is not a working device and/or you do not subscribe to any service of BES-level from anyone, then the conjecture is that you have received this camera as previously used, and the previous owner didn't properly clean the it policy, leaving you with a latent policy causing you these problems. To remedy this situation, you must make sure you have a full backup, according to the link in my sig auto on my posts. Then proceed you to this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Once finished, your device will be like new again, with nothing on it... No. data, no added applications, etc. If you continue to restore the backup, do not forget that you DO NOT make a simple full restore... restore instead, only those databases that you need (e.g., contacts, calendar, etc.) and more precisely to avoid any database that have nothing to do with BES, business, political, etc. If you restore that contains the it policy, it he will dutifully restore your BB and you will be right where you are now.

  Good luck!

• BlackBerry Smartphones BB Curve 9300 white screen

  Hello

  My BB used to plant recently and does not start until I have remove and replace the battery, yesterday I was on a call when it crashed I have replaced the battery, but he would not return to the top!

  I read the previous posts however I could not find a solution, I know that this is not a screen problem because when I blace battery I get "Blackberry" and the loading bar, it loads for 2 ~ 3 seconds then the white screen, seen a lot of posts to check the application loader but I don't have it on my PC.

  My PC cannot connect to the device, I removed the battery and plugged to upgrade, but my BB is on the latest version.

  Help, please...

  OK... Thank you... but...

  ali25783 wrote:

  regarding the links earlier, they did not

  The links themselves did not work? Or you were able to get the articles, but the information contained therein were not useful? I can't say enough...

  ali25783 wrote:

  I have not apploader on my PC if this is helpful to all.

  If you have installed, your PC, the desktop software and/or a bundle of BONES for your BB, then you apploader. Reference:

  • http://supportforums.BlackBerry.com/T5/desktop-software-for-PC/cleanly-quot-starting-over-quot-with-...

  But, to start your diagnostic efforts, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  If there is no Safe Mode, I suggest that you test to see if your battery is causal. Please try this sequence... Note that, throughout the entire 4h15m process, your BB must be directly connected to a charger checked (not PC USB, not a docking station):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem. Carefully note please that 'new' and 'know' are not necessarily the same things. Although rare, a 'new' battery could certainly be defective. On the contrary, the easiest (and cheapest, btw) method to perform this test is to find someone with an identical BB which has no problem... trade in batteries and see what happens.

  Otherwise, then you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry smartphone how to install the new language? == > french

  By mistake I delete all my blackBerry Bold 9900 formulations.

  Rest than English.

  I would add yet another language ==> french example...

  In desktop software, I don't have in Applications: "Language and support of entry" to choose...

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
  • Use this KB to help you choose the good alternative OS to include the language you want:
  • • Article ID: KB05305 Location of support for BlackBerry smartphones

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. During the process, when it presents you with the screen of the things Application Loader to install on your device, make sure to develop options and select all items that relate to your desired language.

  Once the operating system is loaded, you can proceed with the activation of the language you want and restoring your backup (on the device).

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones old Curve 8310, point Orange & some functions limited-Solutions?

  It of a former silver/gray Curve 8310 works very well except no text. Did a hard reboot, wiped phone, downloaded news and updates of the site Web of BB. ATT network. There is some restriction on the phone that keeps me change features, formats code or firewall. To what I want to change (like the formatting of the text), there is an orange dot, an indication that this issue is not editable. Maybe it's old corporate phone with restrictions. A judge strange hard reboot does not eliminate the restrictions. All solutions? TKS

  Hello and welcome to the community!

  If there is a latent policy, there is only one way to remove it... and while I can't tell exactly what you hear of "hard reboot", this probably isn't the appropriate method. To check, however, see this:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  And, even if it seems to result in a negative, there is perhaps a COMPUTER policy on board... 'stealth' rare, but they exist. To clean, you must do:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Of course, remember to take a backup before and after restore... but do not make big. One of the saved databases contains policy COMPUTER and, if you restore that, you'll be right where you started. On the contrary, only backup/restore these specific databases that need you, specifically avoiding those that relate to politics. You can find a complete set of instructions in the thread linked to my auto-sig on this post.

  Good luck!

• Director of office of blackBerry Smartphones and Curve 8330

  I just installed Desktop Manager 5.0 for my curve. The installation went well, and after it backs up, the curve works correctly. I wonder, however, if the Desktop Manager saved e-mails, MMS and SMS messages in a file on my desktop that could be retrieved and read later if necessary. I heard this answered both ways so far: Yes it did, and no, it's not. No one knows what is the real answer?

  Hi and welcome to the forums!

  Well, two answers could be correct according to what you were doing. If you performed the backup, and then he did. If you have not run the backup, then it does not. If you performed the backup, then a file with an extension of the RPI could be saved to your PC - search your entire hard drive for *.ipd and see what you find. To make a backup, follow these instructions:

  • KB12487 How to back up data to a BlackBerry smartphone

  Good luck and let us know!

• Download blackBerry smartphones and accepting Device software 4.5

  I'm puzzled.  I downloaded the version 4.5 of the software of the device (not for the "BOLD") and the application loader does not load it.  I tried to do the AT & T site and Blackberry without result.  The main reason I want this is to get more capacity on the micro SD that I installed.  Any ideas?  Thank you.  BlackBerry NERD

  I downloaded the desktop WITH the Media Manager 4.7 version. (excerpt from the AT & T site, my service provider) I tried to do the automatic update directly from the Blackberry http://na.blackberry.com/eng/services/devices/ site.  The application loader started, he went to the test. Then the message says that I have the current version. (4.2) I also went to the AT & T website and downloaded 4.5 since the 8310/8320 to see if it works that way.  AT & T not to post 4.5 as a choice for the 8300. Any ideas would be most appreciated!

• BlackBerry smartphone error synchronizing Calendar using Desktop Manager 4.7, Outlook 2003, on the storm

  I just installed Desktop Manager on my PC (Windows XP).

  Contacts sync fine.

  Calendar does not synchronize:

  "Schedule of playback device" is fine.

  "Treatment device calendar" is fine.

  'Reading of MS Outlook calendar' is where the error occurs:

  Desktop Manager starts to read Outlook 988 items and constantly stops at the point #227, with one of the two error messages:

  (1) ' reported Intellisync, unknown error"or

  (2) 'operation ended unexpectedly.'

  I followed the directions for:

  How to enable advanced logging for Intellisync because of the failure of the synchronization to the BlackBerry smartphone

  to

  http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB01451&SLIC...

  This operation required that I change the iloptcfg.cfg file.

  Still no luck. any suggestions?

  around on this issue... the only way I found to fix this was to reset the device completely and synchronize "fresh" from my computer. Note: has happened since then, and every time that it is when I use the camera to change a recurring APPT. For now, my lessons learned: whenever I need to edit or delete a recurring appt, I do it from the computer so I do not get locked out of sync to the storm.