BlackBerry Smartphones BB Messenger disappeared

I tried the update Blackberyy Messenger by downloading and installing a later version on being invited by the Blackberry World. Later, I realized that BB Messenger is gone off my phone, but App World it says it is installed. I tried to remove and reinstall and it won't allow me. Help, please.

Hi TroymanMartin

Welcome to the Forums of the BlackBerry Support

First try a battery pull restarts, if it is still impossible to locate and remember it's not hidden, to check that the screen is in the Panel Home screen ALL > press the Menu key and select "Show all icons" or icon to display "." It will show all of the icons that were previously hidden. If you see BlackBerry Messenger icon like grayed then highlight it and press the Menu key and select the icon to display, also search your folders as the Application of Instant Messaging folder, etc..

If it is still impossible, then try reinstalling the BBM, but first on your homescreen go to Options > device > application management > locate and delete BlackBerry Messenger from this list.

KB10040  : How to display or remove installed application on a blackberry smartphone   

 

Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait a min, then reinsert back.

Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload for download the latest available for your device.

Tags: BlackBerry Smartphones

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