BlackBerry Smartphones BES do not reconcile all messages

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• BlackBerry Smartphones BES did not work after upgrade from my BB Bold OS software

  Hello

  After that I updated OS on my device AT & T BB Bold for BlackBerry Handheld Software v4.6.0.438 (EastAsia) including the fonts from the far East, everything including BIS email works well but my BES sync not working anymore. Then I tried to reactivate BES by using the same password of my IT Department attributed to my camera before. But I got an error message: "the server is not responding, please contact your system administrator."

  What are the potential problems?

  What should I do to get the job of BES?

  Someone there had the same question and what was the solution?

  Some messages in said BBforum reactivation is still needed after the upgrade of the OS and a new password must be reallocated by the it Department. Is this good?

  Thank you.

  HQ

  Hello

  The password to activate a HH on BES will work once in total!

  So, if you previously enabled, you can not use the same password again once!

  You will need to contact your BES administrator and get them to reset your password to activate BES Acct.

  They can put the same password you have used before, but it's still a single-use password.

  Once your handet has activated this password cannot be reused.

  I hope that explains it!

• BlackBerry Smartphones can do not leave a message app?

  I was wondering what a pleasure it would be b to have an application that allows you to leave a message (as the voicemail... Sorry I can't come to the phone.) but not allowing someone to leave a message... something like that out there?

  nabisco_12 wrote:

  leave a message (as the voicemail... Sorry I can't come to the phone.) but not allowing someone to leave a message...

  Hello

  Let me rephrase your need:

  If I call you, you hear me something ("Hey I'm not here, do not leave a message '), but you don't want to leave me a message.

  I think that this must be configured in your account at the level of your carrier. This is not your mobile phone, it's on the servers of your operator.

  (@sdgardne: I told you I could read minds!)

• BlackBerry Smartphones sync will not sync all calendar items

  Everything worked fine until a few days ago, well I noticed it this morning.  My Outlook calendar has NOTHING of my future appointments. I don't know how or why they were deleted. Appointments are on my Black Berry Torch schedule, but they will not synchronize.

  I tested with sync settings trying to force synchronization.

  I changed the default calendar account.

  I tried all the files suggested troubleshooting assistance.

  Here's the strange thing... If I create a new appointment in outlook, or on my phone they synchronize correctly.  But the appointments that has disappeared from my computer will not synchronize.

  What I did, however, set is: I don't know what fixed!   I took the black berries on another computer I rarely ever synchronize with just to see what would happen. All data, including mysterious calendar synchronized (leaked?) correctly entries.  OK, so I've narrowed the problem to my laptop (which is the computer that I had the problem with when you posted this thread).

  So I took the blackberry to my laptop, logged, sank and nothing, the calendar, same question.  Then I hit reset in the desktop software and tried to sink again, and it worked as if by magic.  So I guess that reset solved the problem.   Everything from the phone, including mystery calendar entries are now synchronized.  I guess I should have tried the obvious earlier instead of trying all of these advanced settings. K.I.S.S.

• BlackBerry Smartphones BBM does not lost all contacts

  Phone was sent in for repair. protect the restored backup with BB. signed in ID of BB without problem.  In the uninstall section apps that were missing have been downloaded on the phone until repaired. I was able to update the app world and bbm. All my contacts are gone! What should I do to recover my contacts? What happened to my other apps that have been previously downloaded?

  Check if you have a locally saved backups. You can use the Blackberry Backup Extractor tool to check. If there is, the application can also extract data directly from backup, then you can also recover your contacts. I hope this helps.

• BlackBerry smartphones, I can not dial all numbers - please help!

  When I dial numbers in the phone, letters pop up app.  All I want to do is make a phone call.  Help, please.  For example, pressing on gives 1 e, 2 gives T 3 givesU and so on.   How can I enter 1, 2, 3,...? Thank you, fat

  Your NUM lock is probably enabled, just try to remove battery and reinsert.  He must erase all problems...

• Box of Message of glitch-slow blackBerry Smartphones and not show all Messages

  My message Inbox is only show of Face Book and BB messenger and a missed call.  Call history his watch is not my E-mail SMS, MMS, or full. It also shows that about 3 days worth of information. It also takes a long time to load and once no info was present.

  Even more strange, is when I receive a message from the folder gets its red icon.  But, when I click on it, nothing new in there.

  It appreas that I consult only some info and not all the info in my 'Messages icon. My emails can be access by there respective folder. These file seems glitchy so.  When I click on them and see all messages sometimes always displays the unopened icon.

  Help, please.

  Thank you

  I tried switching the default 4 themes on the device and still not go. Then I downloaded and installed a new theme and then switched back to my original them and that seems to do the trick.

• BlackBerry Smartphones Resettofactory does not BES

  The Bold 9900 was used with BES. Now, I like to use without BES, on a pop account.

  I used Desktop to factory. I used LOADER.exe compand line at /resettofactory.

  Nevertheless, after it restarts, and I try to add the POP account, I get.

  Accounts activated

  No active account

  Account activation

  To activate your business account, enter

  information provided by your system

  Administrator in the fields below.

  E-mail:

  Activation password

  View the password

  Activate

  Me doesn't appears not be factory because there is no place to add a pop account without activate BES.

  I just need to go to Yahoo, without BES. Any suggestions?

  Sourcery says:

  I also did a wipe of security directly on the phone. No joy.

  According to KB21918 and KB18998, you should eliminate BES.

  Actually no, both give a re-read, especially words such as these:

  The factory reset just as the option wipe Handheld performs from the BlackBerry smartphone, with a few minor differences.

  • Wipe Handheld - The wipe Handheld option is made directly on the BlackBerry smartphone (see KB02318 and KB14058). This option removes all BlackBerry application data (emails, address book entries, calendar of events, etc.) and allows the removal of installed Applications and the content of the press card.
  • Reset to the default factory - data Application will be withdrawn and HE are so political. Third-party programs will be NOT affected by this operation. They will remain intact.

  ResetToFactory, via the charger or desktop software, is the method to remove an it strategy. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, PAHO situation... which I think is that the device has been associated with BES before and is no longer. Once the it strategy is removed, then the unit must be ready to accept the carrier BIS account. You can check if the it policy has been removed through this:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If the company removed and only is offered for the e-mail configuration, then the problem is that the unit does not service the carrier BIS.

  To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• Message from blackBerry Smartphones that will not disappear every 20 minutes

  Hi I get of "[email protected]" he says don't not to open the attachment and it wil be processed by the server. This changes every 20 to 30 minutes and lasts for weeks. My e-mail works fine, but it's very annoying. Any help!

  Hello AlanW,

  While, I stumbled on this thread today that describes the same problem as you:

  http://supportforums.BlackBerry.com/T5/General-BlackBerry-smartphone/weird-messages/TD-p/505349

  try to follow that proposed contributors to do this, it might be useful

• Message text blackBerry Smartphones icon does not disappear and the message is empty

  I (now 2) incoming text messages icons on my screen that won't go away.  The messages are of the same person.  When I opened the message there is no text, but when I close it, the icon remains as if I did not open the message.  I deleted this person as a text contact conversation and others with her, from my phone and put his back as a contact.  I turned the phone market.

  I tried to delete the message by clicking on the screen of the app and tapping text messages and delete the empty message from there.  I went in the messages folder after the message and is not here, but still on the screen "unread".

  Help, what I did?

  Tips to clear the message unread... try them in the order.

  If you have a new icon rogue Message on your home screen, or a negative number (-1), one of these solutions could erase or reset:

  Try these options:
  The main Messages folder and select today's date, click on the menu button and then select Mark prior opened.
  * Hard Reset BlackBerry now ALT CAP (right Shift key) and DEL (or with the BlackBerry power, remove the battery and reinsert the battery)
  Messages > saved Messages
  Messages > view folders, check each folder (calls, SMS and MMS, and boxes, saved missed boxes, browser, phone logs etc.)
  * Scroll at the top of the folder, on the title menu, click or tap to MARK PRIOR OPEN date
  Change your theme and see if it persists and return to your desired theme. (Options > theme > select.)
  * Connect to Desktop Manager > backup/restore > advanced. On the right pane is the list of the data on your device. Scroll to the e-mail highlighted messages database, and then below, select TRANSPARENT. This will clear your system of all messages.
  * Clean and reload your OS.

• Messages from blackBerry Smartphones that do not exist?

  My phone is a BlackBerry curve 8520 and I get alerts of messages from him and when I look, I see nothing.

  He spends a lot of time

  My BlackBerry will make a noise and when I take a quick glance at my phone, nothing is there.

  Can someone please help me understand this.

  Hello and welcome to the community!

  I suggest a search of message:

  • KB21879 How to search messages unread on the BlackBerry smartphone

  Good luck and let us know!

• Message of blackBerry Smartphones indicator does not reset

  The message says I have 4 messages even though I read all messages and indicator before the mark all read.

  If you go in your message list, click the menu button and then go in view saved Messages. Are there listed recorded messages? Also try to reset the unit. With the unit powered on, POURRETIRERLEPISTONPNEUMATIQUEETREMPL battery for 30 seconds and replace it. After restarting the device, see if the indicator resets.

• BlackBerry Smartphones Opera4 does not work on my Storm 9500

  I installed on my Storm 9500 OM4, but when opening it shows ' the Mini Oper application attempted to access a network connection to low altitude. Here afford that?' twice and then the application does not connect to the internet. The phone displays 'edge' only. I don't have a BIS in my country.

  Hello

  One thing you left was how you have responded to the message you received. Did say you Yes or no? Twice?

  In any case, it may be that your BB, which I assume that you have purchased 2nd hand, did not properly prepare for your use by the previous owner. Please see the bulletin:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  In addition, it is possible that they had this BB associated with BES and did not remove the it policy... Review:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Further still, your voice-level services work correctly? And you can find a WiFi network to see if Opera works that (as a test please)?

  Please let us know the results of your review of all the foregoing, accurately.

  Thank you!

• Sync gmail contacts OK blackBerry Smartphones, but can not synchronize Emails

  Dear Blackberry community!

  I recently changed my contract mobile and kept my professional Blackberry Curve 9300.

  I managed to configure gmail and synchronize contacts & the order of the day, but I can't seem to synchronize emails.

  It seems to me that the old configuration blocking private Email-addresses is still active, but I don't know where and how to change.

  Thanks a lot for your help!

  Cheers, Inken

  Hello and welcome to the community!

  Of what you say, I read that you had BES enabled on your BB, you have separated from the company/what BES now, but your BB was not properly cleaned of it's political, that continues to limit the things. To remedy this, you perform a specific wiping of your BB as follows:

  1. First of all, review the link of my auto-sig about backups... this process will completely clean your BB and you have to start over.
  2. Once ready, follow this KB to clean your BB of the it policy:
     • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  3. When / if you restore, DO NOT do a full restore, restore only those databases that are essential, especially to avoid those who have something to do with the company, BES, political, etc.. If you fail at this stage and all restore, you simply put it on your BB policy and be right where you started.

  Good luck!

• BlackBerry® Smartphones email does not not on 9700

  Hello

  Hoping someone can help me here.

  I'm trying to fix Bold 9700 from my mother-in-law.  I know that I had this same problem with my 9700 old a few years ago, but don't remember how I fixed it.

  Its BB was working fine, then emails came only sporadically.  She called Rogers, technical support and they told him to do a full restore.  After the full restoration, she has absolutely no email and when you click on the e-mail configuration in the installation section it goes absolutely nowhere... almost as if it has never been activated.

  I tried

  -a reload of the operating system available (same problem)

  -a return of service books (an email comes through recorded everything, but then nothing else comes through)

  All the other features of the phone seem to work perfectly.  The person of Rogers told him that the problem was because the phone is old and it's broken and won't work anymore.  I do not subscribe to this belief and am sure that we can get it up and going again for her.

  So can offer help here on how to fix this?

  Thanks in advance

  BaseballLady (currently sporting a 9790 and anxiously the BB10!)

  Hello and welcome to the community!

  You have tried a lot of things... Here's a little more perhaps.

  You may want to consider using BBSAK (bbsak.org) to perform the wipe there is able to... sometimes a clean WIPE of this kind, followed by the reload of the operating system, can help.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  In addition, after each attempt reloading, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Good luck and let us know!