BlackBerry Smartphones Blackberry replacement

Hi guys,.

I recently lost my Blackberry Bold 9700 and received my replacement today. There are a few things that I can't make it work on my Blackberry and I was wondering if you smart people might me humor and explain how to get to their work.

(1) when I press the green phone button at the top, it says "my number: unknown number", whereas he used to work normally and show my number.

(2) it won't let me add my personal gmail account to the device. I've certainly had that before, but it wont let me no more.

(3) when I tried to check my response he asked me to add the number I wanted to pass messages but it doesn't seem to work and it won't let me check what number I entered.

(4) setting up my home screen. I certainly used to have a lot more icons to add to my home screen, the top line. I used to have Internet, SMS, BBM, Email, Facebook and music icons, but I can't seem to find the 3 of the latter.

Can someone help me? I don't know if it makes a difference, but I'm on Orange and the United Kingdom.

Thank you very much!

Hi and welcome to the Forums!

First things first... talk to Orange. They need to transfer your accounts to the old BB to this new. Until they do, there is not much you can do independently. So I suggest that you talk to them is making first.

Then you have a new BB... fresh out of the box. Any customization you, you will have to redo. If you have a recent backup of your old BB, you could restore that to recover SOME of your articles.

But which include 3rd party applications - you must return to the source apps and re-doing the acquisition. I hope you kept copies of all necessary activation keys.

But, anyway... Start by Orange... maybe they can get you through this transition.

Good luck!

Tags: BlackBerry Smartphones

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