BlackBerry smartphones can not access e-mail, internet or BBM

Similar Questions

• BlackBerry smartphones can not access web or send/receive email

  I was not able to receive or send by e-mail all day today.  Also, I can not access the Internet.  Leaving everything expires and nothing happens.  The phone works.  I saw a message indicating that there is no sufficient network coverage for access.  I tried to send e-mail and access the Internet when I got a full bar compliment.

  Any ideas would be appreciated.

  Phone: Tour 9630

  OS: Verizon 5.0

  Carrier: Verizon

  Thank you

  I did a battery pull and it seems to have solved the problem.  Thanks for all the help.

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones can not access my emails

  Hello

  I had my BlackBerry for centuries, but today, this is the first time that I had this problem, I don't know if I re - defining something by accident.

  Basically, I can't access my mails - the sign of star/asterisk appears in the menu to show that new messages have come (and I know that they have because I can see them on my laptop) but when I click on all email icons (the 'Messages' a general or two separate email accounts I have) they just take me to the text rather than messages messages.

  Help!

  Thank you

  Chris, perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

• BlackBerry smartphones can not access address book after software update

  I'm unable to access the address book by default after doing the update - I have restored my backup and it's all there, with the exception of my contacts.  When I open my address book it is labeled personal and there are no address and when I add a contact, it is not displayed, but I noticed that when I go in the options, it shows only default under 99 entries with address books and when I try to add a contact, it does not show in the list on my phone but the number of entries in the book of failure goes up so they go in that one but I don't can not access?  No idea how I can get back my contact list? (hope that makes sense for a person )

  Thank you

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  Hello LeslieV and welcome to the forums!

  You can have an address book on filter, to check this setting open the address book, and then click the menu button, and then select filter, if business or personal is checked, uncheck both and then see if you are able to access your address book.

  If the above does not resolve the question can you please let us know what device you are using and what version of the software is on the device?  The version of the software is under Options-> on, the software should be 4.X.X.XXX.

• BlackBerry smartphones can not access to MMS and Internet after upgrading the operating system

  Hi all. I am a new user of BB. I got my Curve 9300 three weeks back. As soon as it has been recorded, I was invited 2 upgrade operating system - which I made and subscribed 2 BB Protect. A friend sent me a MMS, but I can't consider my settings r bad. I cannot access the internet most of the time, but can still access site BBerry. Help, please. My carrier is MTN

  OK... so you should do the last thing that I have loaded... contact your operator for formal support. It's them you pay for your service... and they deliver it.

  Good luck!

• BlackBerry smartphones can not access the Internet using the browser

  Problems tonite to access the Internet using the browser button... get several different messages, the first was:

  ERROR HTTP 500 internal server error... An unexpected condition has occurred...

  then ERROR HTTP 503... server overload

  I can't access using Menu.then by clicking on the bookmarks saved... any ideas anyone?

  Hi and welcome to the forums!

  Open the browser, options, cache operations, delete all categories.

  The go to the configuration of the browser, scroll to the identification of the browser, change Internet explore!

  Battery pull. See how it works.

  KB11266 HTTP 500 error when you use the browser

  Thank you

  Bifocals

• BlackBerry smartphones can not access Internet on BB Storm

  All of a sudden I can't access the web pages.  Get the following error message.

  Unable to connect to the selected Mobile Data Service, please try again later.  If a problem persists, please contact your adminatrator.

  Is it a question of Verizon a BES Office or something else?

  Gene

  After 3 calls to Verizon technical support here is the solution.

  Seems that the maintenance book has been corrupted.

  Call Support Technical Version

  Menu number 1-800-922-0204 3, 1, 2

  Tell them that the question

  Recommend that they return to service the maintenance book.

  Remove all items from the book 'but' Service of Provisioning

  Then Verizon will reload the Live service book

  After activation messages stem from the ability of the browser will be restored.

  Detective Conan

• BlackBerry smartphones can not access Blackberry ID account - error message on username

  When I try to log in to update my email accounts, I get a message saying "username entered is invalid. Usernames must be at least 4 characters. "My username and password work when I connect to the site, but I can't update my email from that account. My service provider cannot help me with this; they want to eliminate gradually the Blackberry phones have no technicians trained to provide support. Help please - I can't access my email from my Style!

  Hey nana-chan.

  To connect to your e-mail configuration application, you have the same login information that you would use to connect to the website of your provider wireless BlackBerry Internet Service from a computer. Since you are using BlackBerry Device Software 6.0, it is separated from your BlackBerry ID. If you do not know your account details, I suggest to contact your service provider for this information again.

  These KB articles should provide more information. "How to configure an email address to the BlackBerry Internet Service for the BlackBerry smart phone" http://blackberry.com/btsc/KB15499 and "Unable to connect to a BlackBerry Internet Service account" http://blackberry.com/btsc/KB11261

  Hope that helps,

• BlackBerry smartphones can not configure e-mail, the option is not available

  Hello

  I just bought a new BB9790 and replace the sim card from my old BB9300 inside.

  I still have the same provider, vodafone, so everything should work, but it doesn't.

  I can't select the option to set up my e-mail account.

  After discussing 5 times with vodafone yesterday they me told to contact Blackberry because it's not their problem, everything is configured correctly on their side.

  I've tinkered a bit more and discovered that when I take out the sim card, reset the phone, I am able to select the mail account to set up a business account. don't have one so it does not work.

  But as soon as I put in my sim card, I can not select the e-mail account.

  I connected my BlackBerry ID and tried everything I could find on the internet, but it still does not work.

  sending the phone back and get another probably won't solve the problem because it looks like a software issue or registration.

  Who has a solution for this?

  Thank you, Monika

  Orange/EE addresses these issues.
  You just have not found the right person yet.

  Therefore, your BIS account is active. Now you need the service books to allow the configuration of personal messaging. EA can push those for you. Or, you can set up the account yourself at this link

  https://orangeuk.BlackBerry.com/

• 'Bad Request' blackBerry smartphones can not access Hotmail via browser

  Hello

  I can't access hotmail via my Blackberry Curve browser... after the login screen. I get a blank screen with the mention 'bad Request' in the upper left corner.

  can anyone suggest how can I fix?

  Thank you

  It is not you.

  There has been changes. I don't really understand, but I have the same trouble of mobile platforms (passport and PlayBook).

  Best I can suggest is play and find a method that works. For example, go to Bing.com and select Outlook. Connect to Microsoft and access email from here or try. Search the Hotmail from a search engine and look for a link of connection and try that.

  If you find something that works, remember. I know I did, but I forget and understand each time.

• BlackBerry smartphones can not activate e-mail upon return to the United States

  I have a unlocked BB Torch which I have used successfully for international travel all summer, just to buy SIM cards in different countries.

  I returned yesterday to the United States and give my card AT & T SIM card in the phone.  Everything works (calls, texts, browser, BBM, Facebook, etc.)-with the exception of e-mail.  Nothing has pushed on the BB because I put the card in.

  I went to Setup-> e-mail-> activate account Email accounts and entered passwords for my two accounts (personal gmail and Google Apps work) but keep getting "sorry, cannot continue your session.  Please log in again. "Tried it more than 10 times with the same error message each time.

  Help.

  I had exactly the same question; If you're going to http://mobile.blackberry.com and select your region & carrier, you can then enter e-mail under the banner of connect, then select your email provider (or select other if they are not listed) and you can reconfirm your email account details. Once you have validated, your emails should start to come through, and you can then change your accounts through blackberry E-mail set up the application on the phone. I hope this helps!

• BlackBerry smartphones can not access a website

  Hi all

  I'm with Rogers at the Canada and I have a BB Bold, and unfortunately I can not just to access one web site, I need to log on every day! (I bought a BB especially because I work out of the office, and I need a wireless access to the database of my clients). All websites are ok, I can browse any site, but my website database does not all data, except a white screen and the title page in the upper left corner of the screen.

  I bought that BB for me and for my colleague and with his IPhone IPhone, no problem at all, it can search the database with it.

  Can someone tell me if I have to do a special config or it's just because the IPhone is better than BB in Internet browsing?

  I have to say that I spent so much time looking through the web and also with Rogers support and no results.  No documentation on the "BOLD" BB RIM gives me advice at all.

  The worst part is that Rogers won't change the BB for IPhone, so I'm stuck with him and desperately need a solution, unless BB is not for me!

  Thanks for your help and your advice!

  Have you tried to navigate using operamini? Or any other browser besides than the build in one? You can get it here www.operamini.com

• BlackBerry smartphones can not access email POP3 with Blackberry, but works fine in other e-mail clients

  My company recently moved hosting of emails to a new dedicated server (with Lunarpages - www.lunarpages.com).

  We have normal, ordinary POP3 e-mail accounts that is accessible through any regular desktop mail client (Outlook Express, Thunderbird, etc.)

  I put one of these accounts successfully on my Torch 9800 last week and had no problem. Yesterday I deleted this account in order to demonstrate to a co-worker, how to add a new account, and I could not add a new account by using the same parameters since.

  This isn't a problem of carrier or to a particular device (tried on several media and several BB devices, all without success), but it's a specific problem Blackberry. It is limited to my dedicated server as well, not all servers hosted by Lunarpages.

  I know I put the correct settings in the account name, e-mail server, etc, because this worked on my flashlight and the same settings continue to work correctly with other phones and email clients.

  I suspect that there is some kind of disagreement between my server and BIS. Can anyone suggest what the problem could be here still, or even who I should talk to? My service provider is unable to help because it is not specific to them and my Lunarpages server provider is completely baffled. Please, any suggestions are welcome!

  Problem solved.

  If someone needs to know, http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11036 describes the IP addresses that must be unlocked in order for the BIS interact with a mail server.

  However, DO NOT included on this list has been 74.82.80.0/24, another server RIM, I discovered this morning had been blocked by my server. This list has been updated end of 2011, so I guess they changed things since then. Anyway, once I unlocked which will, everything works now.

• BlackBerry Smartphones can not access internet on 9320, I get "year error has occurred, please try again later".

  Been happening since last night. Was working fine all day.

  Hello RobertSmall893,

  Welcome to the community, as you say he worked all day, then I think that there must be a problem with the carrier, you can check that it connected to BIS or not, on your home screen for > manage connection >

  The service status > here you can see that it is connected to the BIS or BES or not, otherwise contact your service provider.

  Good luck

  Prince

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