BlackBerry smartphones can not make or receive phone calls

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• BlackBerry smartphones can not make or receive calls on new 9720

  Hi all I just took delivery of my new 9720. Bought on ebay an unwanted update. The phone is on orange, I inserted my SIM connected to my wireless network, numbering fixed checked is no etc. etc. on but can not make or receive calls. I'm new to the blackberry phone so I missed something? Thank you in advance Dave

  Thanks a lot for your help and your advice. I'll be back on the phone to the seller for a full refund. I ordered another direct phone to orange so no probs, this should be... If all goes well
  Thanks again for the help
  Dave

• BlackBerry smartphones can not make or receive calls or text messages

  I have a desk that also my BB services (e-mail and internet) work and device to register. But I can't make or receive a phone call or send and receive text messages. Try calling a number any (including the short customer service number) I get only the message on the screen saying "Call Failed". I'm with O2 with BB unlimited but also tried other SIM cards or reset to the default setting but still the same.

  Could someone help?

  Hello

  It really seems to be the same problem I had. The reason why my phone did not work (calls and sending messages) were that the phone has been updated with the index. Looking to solve the problem, I visited O2 and T-Mobile (which was the original support) and people and T-Mobile was very helpful and kindly spent some time to solve my problem. At least it confirmed what I already knew. Because the person who took this phone as a contract obviously has not paid the IMEI of my phone bill has been blacklisted and I couldn't use it in England (he works abroad). I could use only internet, emails etc. exactly as you can.

  These people in T-Mobile store after talking to someone in their service center told me that the only way to remove it from the blacklist must provide the original proof of purchase. I called customer service and they confirmed this as well. So if you have the same problem that you need to talk to the person you bought the phone and ask the original proof of purchase of the phone company. At least, it works with T-Mobile and should then with Vodafone as well.

  In my case, I went back to the phone to the Ebayer. As he was shopping, it had no original proof of purchase. It wasn't easy and I had to remind him of Ebay and Paypal political and it took some time but finally he refunded my money and I bought it.

  There is another way how to remove IMEI to list black, but not quite sure how legal, is that you will find someone who can do that in England. You can. Write on my email if you want more info and don't know what I mean.

  Hope this information has helped and you will sort your problem.

• BlackBerry smartphones can not make or receive calls all of a sudden

  Since a few days, I have been unable to make or receive calls still yet I can text, email and Im without any problem. I get out the battery and then it works for a few hours and then stops again. Any ideas? Help, please!

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Good luck and let us know!

• Ios10 updated and now can't make or receive phone calls. Help!

  Ios10 updated and now can't make or receive phone calls. Help!

  Try a forced reboot. He can heal really weird unexpected behavior. To force the reboot your device, press and hold the two buttons of sleep/wake and home for at least ten seconds, until you see the Apple logo.

• BlackBerry smartphones can not make calls or text?

  I went to make a call on my 8310 and all I got was a tone

  don't send texts

  When you call the phone u get another tone

  some how I get voice messages if

  I have a lot of bars and that you are connected to my network

  I tried the sim card in another phone, it works

  I completely deleted the bb and reinstalled the 4.5 os.

  I went to the host and registed the phone routing table

  I did the battery pull

  I can not make calls or texts?

  Cool!
  I'm glad that you fixed it.
  Please solve the thread so that others can find your answer faster.
  Thank you

  Bifocals

• data and text work fine, but I can't make or receive phone calls. How can I solve this problem?

  I can use my data and it works perfectly fine but the only problem is that I can't call someone or receive phone calls. I don't know what's the matter with him so I would if anyone can help e telling me how to fix it...

  You will need to contact your carrier and let them fix the problem with your account.

• BlackBerry smartphones can not make a call, but can receive calls

  Hello! I BBCurve9380 and somehow it just stopped making the calls, but I can still receive. I don't know if it's on the changed settings but on what I read in other forums, it's on the it policy. I checked mine and it says BBFS1 [GTALKAP1] and WLM 2.1 [WLMAP01]. I've updated all my apps and my computer can read my phone just fine. When I try to make a call, it automatically disconnects. Any help would be appreciated.

  In fact, you have a lot more work to do, in light of your acquisition method. Reference:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  For step 3 stages of seller, you should replace it and it will remove unit COMPUTER policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  However, later, when you restore, DO NOT do a full restore. On the contrary, do only a selective restore of only those databases that you absolutely need (e.g., contacts, calendar, messages) and specifically avoid restore databases that have nothing to do with HIM, political, business or other similar things. If you restore those, you'll just be right back where you are now, as a full restore will conscientiously COMPUTER policy again on your device.

  Note Please that I really have no idea if doing this will restore your ability to make calls... 100% of the information I have comes from what you have posted here. I'm guessing that the policy could be the cause of your problems, but I can't know that. No matter, since there is an IT strategy on board and you are not on BES, then you definitely want to get that deleted. But regarding if that will restore your ability to make calls, I have no way to predict the future... If something is the cause of this specific problem, then we'll have to deal with this - AFTER you remove the it policy so that we can be sure it does not hinder anything else.

  Good luck!

• BlackBerry smartphones can not make calls from the home page or the phone book.

  I've had my curve for several months now and the other day, that my most young got a hold of it... I don't know how they do it, but my children can do things with my phone and computers that I did not know they could do... In any case I tried to access my voicemail by organizing the 1 on the homepage and it took me to instead call log, so I tried to make a call from the phone book by selecting the name pressing on do it call button and no as soon as I actually had to go into the call log and manually type the number.

  My question is... What did do?  It is very aggravating and I would ask him, but he is two... I know he did not drop it or I would take it to a service provider.  All of the suggestions.

  Thank you

  If you go in your call log icon or by phone, click your menu button and go to Options. Then, go to the General Options. See if your the home screen dial is set to Yes.

  Also try to reset your device by removing the battery for 1 minute and replacig it to leave the unit restarts. Try it later

• BlackBerry smartphones can not send or receive emails from hotmail.

  I stopped getting emails from my hotmail on my phone account yesterday and then a message from blackberry, saying that I had to post my email, I did very well and also had recorded my blackberry ID. However, I still can't send or receive my emais and when I try to send it comes up with an error message: "user account is INVALID mode." I changed my hotmail password the other day; don't know if it's important.

  In addition, I tried to change the e-mail account set up on my blackberry, but it does not allow me to access the account settings or let me add a new account, the option just doesn't exist or appear, who had not been a problem so far. I could, however, set up a company account if wanted. I do not know who to contact about this thought so I post here everything first...

  Any help much appreciated! Thank you

  Hello!

  Finally we got to know the problem.

  Since there is no EDGE symbol means that you need to call your service provider to activate your package BlackBerry Internet Service (BIS) active or active if re forbade it.

  I hope that solves your problem!

  If your problem has been resolved then would you be asked to click 'Like' and accept as a 'Solution' that other advisors invest it times on this Message more.

  Thank you.

• BlackBerry smartphones can not remove 1 remaining phone journal - Call Log NOT updated entry

  Hello. I have a Bold 9000. My phone call log is is more updated. I have 1 old handwriting on the paper that I can't remove.

  I tried to spend too many Messages, display folder, phone call logs, but it comes back with "Eception exception: java.lang.NullPointerException." I get the same message at boot to reset (drums),

  Option / status / watch 50 MB of free file is not a memory problem.

  It's very frustrating. If I can't sort out is there no way to uninstall & reinstall the software on the BB?

  Thanks, Altaf

  Hello.

  I'm sorry I failed you early especially after taking the time to provide me with a solution.

  First of all, I did what you asked and managed to clear the logs of the phone call (by selecting this line under databases) of advanced DTM. I was not sure if you meant that (historical clear calls) when you said "Click on the database on the RHS and click the Clear button" or that you wanted to say more.

  I had to make 2 passes through it. The 1st time, it says that there are 20 entries in the log (I saw that one on my phone). After the clearer, I went back to my phone and the entrance was still there but a DTM Advanced phone log said there were 17 entries now. Then, I deleted the newspaper again and this time it was the desired effect!

  I also removed the battery with the unit on. The message "Eception Java lang... "disappeared now.

  I thank very you much for helping me.

  From the moment wherever they gave me a BB "BOLD" of my company, I realized how good it was. It is simple and intuitive in use and much faster and without fault compared to many other PDA/Smartphones I've used. I liked it so much, I bought one for me!

  Best wishes

  Altaf

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones can not send or receive e-mail through hotmail

  I have the Pearl 8110 and I had it in place to receive and send emails through my hotmail and aol accounts. I can always send and receive by aol, but not through hotmail

  You will probably need to revalidate your hotmail account. I read a few questions a couple days affecting hotmail users. Several hotmail accounts must also be renewed all the 90 days. Click the icon to setup e-mail on your BlackBerry and sign in to your account BIS (BlackBerry Internet service). Click e-mail accounts, see if you have to re-enter your password for your hotmail account.

• BlackBerry smartphones can not send or receive e-mail, or use web2go

  Hi-

  I hope that someone can help you. I can't send or receive e-mails on my Blackberry. I use gmail. I tried to play around with the settings, but I can't get even the web2go right now when I try to enter my e-mail settings. It gives me an error message that says: "the site are not available in this way. Please use the URL or the link provided by your service provider. "I do not know what link they are talking about. I tried a soft and hard reset nothing helps and can not find a solution online. It is true that anything more than a reset is beyond my knowledge.

  Here are some details about my setup:

  BlackBerry Curve 8520

  Carrier: T-Mobile with package data

  OS v4.6.1.259 (Platform 4.2.0.116)

  E-mail: gmail

  Any help would be greatly appreciated!

  This this way... > connection
  > account management
  > Go to the bottom of the page
  > Connect and share
  > configure e-mail
  You should be sent to the Blackberry page

• BlackBerry smartphones can not send and receive E-Mails / BB Internet Service does not

  Hello

  got a 9000 "BOLD" for Christmas and just move my Pearl 8100 via Switch Device Manager to 9000 "BOLD". One problem so far: although I copied all the data including my accounts of personal emails from the bead on the "BOLD", I can't send / receive E-Mails.

  Just found that Blackberry Internet Services do not now. If I understand the manual, I have to activate the device. I just sent the message HRT, but is it enough?

  In the email setup screen I just find the configuration of the company, not an option to set my personal E-mail-accounts.

  What should do?

  TIA

  Ralf

  Hello

  OK, now it works. The "BOLD" had to be activated manually by my carrier; He didn t connect automatically as it should. Then I had to make several soft resets, changed the unit - so I needed another site (country), not that we mention here - and finally the "BOLD" connected to the Initernet - finally!

  So, the BB seems to be a bit complicated; never encountered such problems using my Pearl. But in any case, now it works.

  Thanks for your support!