BlackBerry smartphones could not connect to the WiFi system at home - "unable to get an IP address.

Like many of you, I have WiFi connection problems with my new BB9700.

When I'm out of the House, I can see my BB, find local WiFI hotspots and I can connect to them immediately.

However, when I get home, my BB doesn't connect to my WiFi, return the following error message:

Unable to connect

Reason: Could not obtain an IP address

I downloaded the latest version of the software BB (now running version 5.0.0.351), cold all started in view (router, telephone, coffee table and the cat) but still the same error. My foot pain, the cat is not about me and I still can't connect to the House! Of course, my carrier connection works perfectly like their outrageous fees structure... (They are 3G or Hutchinson Telecom under a different name).

My WiFi access provider (PCCW / HK Netvigator) checked my system configuration and report that everything works correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the guy from the hotline can see when I connect each of them to the system.

I tried different combinations of switching the usual options on and off on the BB but always get a connection.

SO, any of you kind of people you have a solution other than the cat suddenly once again?

Thanks in advance,

RS. HK.

Dear Mike,

I basically solved this issue will me a LOT of searching.

Step 1.

Router

MAC address of my Blackberry 9700 has added to the list of MAC access on my router configuration. (Subject to the router to save settings)

Step 2.

Router

Reset the Security Type on router configuration None (presented to the router to save settings)

Step 3.

BlackBerry Bold 9700

Delete the profile of my WiFi at home in the WiFi Options

Step 4.

BlackBerry Bold 9700

Reentry into the profile of my WiFi at home in WiFi Configuration

WiFi in the House. SUCCESS AT LAST!

Step 5.

BlackBerry Bold 9700

In manage connections, unchecked Mobile Network (i.e. Off and No Way can connect to my 3G service provider)

Step 6.

Turn off the Blackberry Bold 9700.

Battery pull.

Restart the Blackberry Bold 9700.

The House immediately found of WiFi Internet and all other functions working perfectly.

Only problem is now my home network is unsecured. (Can't get the IP address if WEP security is enabled)

So it's all good now and forward it to someone else who has the same problem.

Happy Chinese new year!

Rick

Hong Kong

Tags: BlackBerry Smartphones

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