BlackBerry smartphones could receive other BBM until I ping their first

Similar Questions

• BlackBerry Smartphones Priv receives not BBM notification in the hub

  Hello, I just had the Priv and turns out that I can't receive notification of bbm in the hub. I actually have to go in the app bbm itselft. I have the settings set properly in how I learned to do through crackberry forums. I have the icon for bbm showing on the top bar as well (if it's of any importance). Not knowing what to do.

  You keep mixing up the notifications and the convos... These are different things.

  If you don't have a BBM contact, so don't expect convos appears in the HUB (since there is no active convos)... and more no notification on convos (since having a convo is a condition precedent to the receipt of the notice of one).

  Channels do not fit in the hub. So it's WAD - works as expected.

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• [Curve 9360] blackBerry smartphones can receive BBM but cannot send...

  Hello, I just signed up today. I have the Curve 9360 Apollo, I can't send BBM in the last 3 days, it only shows check without "D" or "R" and obviously my friend will not be the message.

  Here's the situation:

  -BBM Contact Status Update (recent updates) seems normal, I can see the updates.

  -I can receive all BBM sent me, PIN request work well this way.

  -I can browse the Internet

  -Push email working fine

  -No problem with Blackberry ID

  -J' have plenty of BIS data plan service provider, I think that's not service provider problem, because I can navigate, push email, updates work.

  The only thing that does not is that I can not send any BBM BBM contact.

  I tried to do this:

  -Pulling and reinsert the battery

  -reload OS, currently using BlackBerry Handheld Software v7.1.0.1647 (all languages)

  -Remove the maintenance book to remove entry

  -the reinstatement of host Routing Table, it is my host routing information;

  

  -Reset the device and use a different blackberry ID, but not luck

  My my device is connected to a server that is currently had problem BBM. I have another device, Bold 9790, with even the network carriers, normal work. Differences is given in the IP/Port host routing information. My "BOLD" has (or connected to (?)) IP/Port 206.51.26.192:18815:18810 in the meantime my abnormal Curve 9360 has IP as shown on the screenshot above.

  Then, someone at - there have any idea?

  OK, finally I managed to make it work.
  Today I decided to use the SIM card from another provider of services, AXIS Indonesia in my case, after changing, I get gateway IP diferent and normal BBM work, then I go to previous service provider (IND - XL) and ask them to change my smart SIM card and bam! I got new gateway IP pretty much the same thing as the gateway ip of my bold work 9790. Here my new host routing information:

  

  Hope this will help someone with the same problem as mine. Thank you

• BlackBerry smartphones I want my BBM back! BBM contacts switched between two phones I own, my wife and me

  Hey, my wife's friends are nice, but I can't be in their discussions... I have 2 bb Torch 9800. For no apparent reason about 3 months ago the bbm contacts exchanged between them without any reason. I've been in contact with my phone provider, and they are perplexed and said that it is a problem of bb... How can I get the bbm is switched back to good phones?

  I tried to remove and reinstall applications, same old contacts...

  Note: I share the same e-mail address on both phones, this could be and question? When I got the phones of MTS, a few years ago, they said it was very good and quite work very well to the top until there are a couple / few months.

  Hello and welcome to the community!

  Sharing the same e-mail address is no problem... e-mail systems is generally accessed from multiple customers, and the application of enamel on the BB is just another type of e-mail client.

  But, if you meant that you share the same BBID on both devices, then it indeed is probably the cause of the problem. It is inadvisable to associate a BBID to more than a SmartPhone BB. Strange things can happen, including the tangle of BBM contacts, as has happened to you.

  Since BBM7, BBM contacts are not stored on the device itself... on the contrary, they are stored "in the cloud" with the BBID. Before BBM7 (indeed, "a couple of years"), the BBM contacts were stored on the device itself and therefore would not mingle if a BBID has been shared between several BB devices.

  Here's what you need to do:

  1. Decide which of the two devices will retain the existing BBID
  2. Manually clean the BBM contacts to reflect only what desires this device
  3. On the other BB, you need to prepare by making a full backup of the device, because the "fix" will wipe
     • See the link in my sig auto on this post for instructions to complete backup
  4. Once you have this backup, you should separate this another BB the BBID existing and create a new brand for the single device
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  5. Once this is done, you can switch to manually re-create all BBM contacts on the 2nd device (no, there is no way to automate this process for you)

  Good luck!

• BlackBerry Smartphones Boost Mobile 9310 BBM works not

  Hello

  I recently bought two 9310's to Boostmobile.com. I activated phones and have the phone service and SMS. Pins and MMS do not work.

  After completing the race of customer service Boost Mobile (called six times to unable to people who do not have the slightest idea how to diagnose my problem), I spoke finally someone who discovered that the PIN is recorded as a Sprint not a PIN brooch Boostmobile. For this reason, Boost system will not my access phone to BBM.

  According to two different techniques, support people, a Boost pin has letters in line and my two new phones to Boostmobile.com have not all letters in the axis. This is what tech to rush to stop support because they thought I tried to record a Sprint Blackberry.

  For the last week, I was not able to get the boost to activate BBM because of this problem. Given that I bought two new phones and they have this problem, I do not think that send them back to get more than two phones will probably solve my problem.

  Does anyone know how to get Boost to activate my BBM service? Apparently their system won't let not my phones access BBM because the system thinks that they are the Sprint phones, but Boost has told me they do not know how to solve this problem.

  I can't begin to tell you how frustrated I am with Boost on the many hours of time I spent on the phone still does not get a resolution.

  I spoke with the support of Blackberry, and they told me that they cannot help me because it is a problem of Boost. But has no RIM to Boost power supply with the phone that has the pin of Sprint?

  Frustrated. Help, please.

  A few days ago, Boost Mobile Tech Support called me to let me know that the solution to the problem is that I need new phones. The phones that I have conducted with a PIN Spint. A big boost Blackberry has a PIN that has letters in the spindle. Since my Blackberry has not all the letters in the axis, it was done properly and I need to return two phones to Brightpoint order new phones.

  I don't have confidence in the present, because I assumed that my chances were good enough get two more of the same since I was initially two phones with the same question. But after 10 calls to boost, hours on the phone with people clueless and not getting anywhere, I saw no other choice.

  Last night, I received a call from Boost Mobile Tech Support to solve this problem. I told the person who told me that the phones were made with a Sprint pin and I needed to get new phones again. He was surprised to hear that, and then he told me that this was not correct. He asked if I was OK with him pass my plan to a different plan then return it restores on my orignial plan. It was supposed to pass by the activation of BBM twice to get BBM activated their system.

  It worked!

  Here are a few things I learned on the Boost Mobile Tech Support:

  (1) the people you talk to are not technical. In fact, they were pretty clueless and do their best to avoid disturbing the staff limited to engineers. At best, they are a conduit for the engineers.

  (2) If you can not get a resolution after hours on the phone, insisting that a 'ticket' is written on your problem and note the number of the ticket.

  (3) make sure that you get the ticket number. If you do not, there is a strong possibility that they said they wrote a ticket but do not have. For some reason, they really don't want to write a ticket. I had to insist to talk to the principal contractor to get a ticket started. This was my 6th time that I called for support and it had not yet started recording.

  (4) make sure that what they have written information about the problem on the ticket. The supervisor wrote the ticket because my phone has no cell service. When I called the next day to learn more, I got the person read the ticket for me and I found that my BBM problem has not been registered.

  (5) make sure that the information contained in the ticket are to the point. Engineers use this information to give a technical support more ideas on how to solve the problem. Then support will call you to try the idea of the engineer. Remember, technical support is an intermediary to the engineer. If technical support writes a wrong description on the ticket, the engineer will not be able to give good advice.

  (6) If no ticket is written when you get off the phone and the problem is not resolved, then you will have lost all of your time on the phone. Next time you call, you'll be all over again. It took me five calls until I discovered this.

  (7) the false information to support tech clueless that they believe are true, but not sure if it's true or not. You call then return another day, while the next person to whom you are speaking is in disagreement with what the previous person. You call then return another day, and you get yet another contradiction. I couldn't on how this happened.

• BlackBerry Smartphones not receive emails on my BB Gmail :(

  Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

  Hi Ms_SoSo

  Please try this sequence and see if that helps.

  1 - first record your PDA to your network.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Wait until you receive the registration for each email message on your message box

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us.

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Smart blackBerry Smartphones could BBProtect with deleated BB - ID phone

  Hello

  Is possibe ist to disconnect a device of BBProtect after that the BB ID is already deleated?

  Even reinstalling the operating system has not solved the problem. After the reboot you must fill the deleated BB - ID.

  Many thanks,

  DasJo89

  smallmind wrote:
  If you deleted your BBID, he should have removed the BBProtect device.

  # This is not how it works.

  Overview of anti-theft Protection > http://blck.by/1Ethg83

  If you delete the BBID while BlackBerry Protect is always enabled on the device, you killed the camera and hope to use again.

  Read this for complete information and suggestions to regain access to your BBID > http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...

  You can reset your password BBID, BUT read the consequences before that: the ID Article: KB36188 how to reset the BlackBerry ID account used with BlackBerry smartphones and BlackBerry World > http://www.blackberry.com/btsc/KB36188

  Other information of the BlackBerryID and http://www.blackberry.com/btsc/KB35467 resources

  If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

  Contact us blackBerry > http://blck.by/1MxtqPR

  If you bought your device with a wireless service provider, or a retail store in person or online, please contact them for assistance and the State you experience problems with the anti-theft Protection in BlackBerry 10 OS 10.3.2.

  When you contact your point of sale, please have the following prepared;

  DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

  -Your BlackBerry ID
  -Proof of purchase such as a reception
  -A copy of your wireless bill that shows your phone #.
  -A copy of your ID issued by the Government

  Thank you!

• BlackBerry smartphones dates update on BBM

  Hi everyone I have a question.  I'll send this to the Japan and currently using Blackberry Curve.  The other day I noticed there was a notification update for BBM so I downloaded any for BBM.  And later, I discovered that I had a newer version (not sure) BBM and came with the BBM voice.  On my friends list, I only have my husband living in the United States, and when he saw my recent activity, he thought that I have a new friend in my friends list and I tried to invite this person voice BBM to discuss.  As I've mentioned before, my husband is the only person on my list, so I invite anyone, but on his phone, he sounded like he appeared like that.  He believes that I sent the voice BBM invite someone.  He also said that later, when he checked my list of activity, the invitation was missing, so he thinks that I removed it to hide from him.  Imagine all these things that he told me and I had no idea.  In any case, I want to know if there is anyway I can find out how to check the last date of download BBM to prove that I invite anyone, but I downloaded this day here.  Also, if anyone has an idea why its BBM, it appeared, I asked someone, let me know, too.  Or suggestions will be much appreciated!

  He thinks I'm a liar.  I hope someone can help...

  Thank you...

  Hello shomi_sato

  Welcome to the Forums of the BlackBerry Support

  shomi_sato wrote:

  I want to know if there is any way I can find out how to check the last date of download BBM to prove I didn't invite anyone, but I downloaded this day here.

  On your home screen to go to Options > device > application > BlackBerry Messenger > highlight it > press Menu > View Properties > on this screen under details section, you will find when you installed this version or the recent which is located in your device.

  shomi_sato wrote:

  Hi everyone I have a question.  I'll send this to the Japan and currently using Blackberry Curve.  The other day I noticed there was a notification update for BBM so I downloaded any for BBM.  And later, I discovered that I had a newer version (not sure) BBM and came with the BBM voice.  On my friends list, I only have my husband living in the United States, and when he saw my recent activity, he thought that I have a new friend in my friends list and I tried to invite this person voice BBM to discuss.  As I've mentioned before, my husband is the only person on my list, so I invite anyone, but on his phone, he sounded like he appeared like that.  He believes that I sent the voice BBM invite someone.  He also said that later, when he checked my list of activity, the invitation was missing, so he thinks that I removed it to hide from him.  Imagine all these things that he told me and I had no idea.

  Voice call is a function allowing the BBM user establish a voice call on a WiFi ONLY with BBM contacts out there, you can make a voice call only to those who are in your BBM Contacts.

  As you mentioned that you have only ONE contact in your list of contacts i BBM; e your husband in this situation, it is not possible to place a call on any unknown, unless it is already in your contacts list. But... It's only you who know your contacts list or to confirm.

• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

  I have a BB Bold 9900 and must open my backup files in urgent BBM!

  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

  for example. BBM-(12-08-31-10-53).bak

  I also need to open the history files stored in Whatsapp, once again, I can't open these files.

  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.

• BlackBerry Smartphones not receive certain emails

  My Pearl 8130 does not receive certain emails and receive others.  I get all my texts and phone calls.  I tried to use crackberry.com to e-mail some ringtones for my Blackberry, but they don't come through.  Emails are to appear on my computer very well.  I also tried a test to send an email to myself and he came through on my computer, but not my Blackberry too.  Any help would be greatly appreciated.

  Try removin battery and replace it.

• BlackBerry Smartphones could not load web pages

  I had my blackberry for about 3 months and until recently, I was able to load and view web pages without any problems.   Now, after I have enter a Web page address and press return, I get a white screen with "Loading."... "on the bottom, and it stays like that without progessing.

  I get that I'm at home with wireless homehub or elsewhere.

  I think the problem started when I tried to access windows live messenger, so I don't know if this is the cause.  Can I have tried java activation for the site, and yet I do not know if this contributed to the problem.  I have restored the original settings to try to solve the problem, but this hasn't made all the difference.

  My phone also displays the letters UMA near the signal indicator.  I don't know what it means and whether it can explain the problem.

  I'm not particularly HE instructs, for if someone think that they know what could be the problem. and can explain it in a simple way that would be very useful.

  Jules

  Perhaps your service book for the browser has become corrupted.

  Follow these steps:

  1. options > advanced > host Routing Table > Menu > register.

  2 send your service from your carrier's BIS site books.
  Of your handheld: http://www.blackberry.com/btsc/KB15402
  Your desktop PC: http://www.blackberry.com/btsc/KB02830

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart

  If you still have problems, please after return.

  UMA on your device (you are on Tmobile USA?) indicates you are enabled for UMA calling on your device.

  http://www.BlackBerryForums.com/wifi-HotZone/132314-t-mobile-UMA-charges.html

• BlackBerry Smartphones caller/receiver cannot hear anything ;(

  Help

  Problem when I call, I do not hear them, and they don't hear me. Help, please!

  Kay

  Curve 8520

  Hi Kay

  You tried to perform a battery on your BlackBerry® smartphone pull? If so, and you are stil affected by this, I suggest you perform a backup of your BlackBerry® smartphone, and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  or

  KB19915 - how to perform a clean reload of software applications smartphone BlackBerry using BlackBer...

  Thank you

• BlackBerry smartphones could you please help me

  Help me please

  All of a sudden my bb is stopped

  and now, this thing is keep illustrated

  What shoul I do?

  http://im15.gulfup.com/n47i1.PNG

  awaiting your response

  Thank you

  You need to reinstall your OS device to restore access to your device.

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB10068&sliceId=2&cm...

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.